Erika Hodge | Page 4

I love Toyota this was a wonderful experience for me the staff is wonderful and Ayanna Edwards is a wonderful sales person I would recommend anybody to Toyota and Erika Hodge in the financial department is staff is wonderful and Ayanna Edwards is a wonderful sales person I would recommend anybody to Toyota and Erika Hodge in the financial department is wonderful thank you for the opportunity I love my new car. More

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Julia was very Patient me🙏🏽I had a wonderful experience...I think you guy did a good job I love my new car..thank you all experience...I think you guy did a good job I love my new car..thank you all More

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I got an excellent customer service with Julia. She was so helpful and detailed. This is my 2nd purchase with her and heritage toyota Owings mills. Top notch professionalism so helpful and detailed. This is my 2nd purchase with her and heritage toyota Owings mills. Top notch professionalism More

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First time to this dealership and Joey Cheng couldn’t have been more helpful & experienced, also want to thank Aaron & Erika for being so helpful. have been more helpful & experienced, also want to thank Aaron & Erika for being so helpful. More

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Erika was great to work with. She was very pleasant and professional. She made the “finance” part easy and put me at ease. Awesome service. professional. She made the “finance” part easy and put me at ease. Awesome service. More

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Adrian is kind, helpful, and does his part to make you feel comfortable and well taken care of while looking for the vehicle that is right for you! Both Ryan’s were very informative and went the extra mil feel comfortable and well taken care of while looking for the vehicle that is right for you! Both Ryan’s were very informative and went the extra mile to help meet our needs. Erika is super friendly, passionate, explains things well, and easy to talk to! There is no pressure to buy and I left feeling fully supported before, during, and after my purchase. More

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Good First-Time Car Buying Experience After initially coming to them to test drive a used 2017 Toyota Corolla back in March, we ended up deciding to look at a new 2020 Toyota Corolla in Ma After initially coming to them to test drive a used 2017 Toyota Corolla back in March, we ended up deciding to look at a new 2020 Toyota Corolla in May. After looking through different Toyota Dealerships here in Maryland, Heritage Toyota Owings Mills was able to get me my desired exterior and interior color options and also willing to get me the closest to my desired price. Initially, it wasn't too easy in the beginning when I tried to get my target price with my salesperson, Zory, but since I have been shopping around, I knew what kind of price I could get. After speaking with Ryan, he could not get me to my desired final target price, it was close enough to where I would okay with the deal. Once we agreed on the price, I was able to go to the dealership the next day and get all the paperwork done pretty quickly and efficiently, which was what I was looking for, especially during this Coronavirus (COVID-19) pandemic. If I saw any errors in the paperwork, I quickly told Zory, and he was able to get any issues resolved quickly! Once in the finance office, Erika helped to get me all the final paperwork signed electronically, which was a nice touch and got me a competitive interest rate when I financed with them. Once that was done, I was able to get my keys and my Corolla with a full tank of gas! They were only able to get me one key initially, as the other key was locked in an office during the weekend, but I was able to get the key mailed to my house in a few days. Overall, I was very impressed by how willing Heritage Toyota Owings Mills was to work with me during the car-buying process, and I will definitely consider them the next time I need to purchase another vehicle! Thanks! More

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They are so patience and explained every questions that we want to know. We have a good time when we went to there and bought a car we want to know. We have a good time when we went to there and bought a car More

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Great deal...Best customer service!! Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this Absolutely the BEST from top to bottom...GM to the wonder sales associates. Extremely fair, honest and helpful from everyone in the dealership...this is Lexus quality at Toyota prices!! I drove from Atlanta, GA to Owings Mills, MD to buy a used car so you know it was a great deal but I was not expecting this level of pleasurable experience...it started with the phone call from internet advertisement to follow-up service after the sale. Trust me, this is one place you get more than what you pay for!! More

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Ryan was very patient in helping me purchase my new truck. I having been purchasing vehicles for over 40 years and this was the easiest transaction. Thanks Heritage and Ryan Jbwu truck. I having been purchasing vehicles for over 40 years and this was the easiest transaction. Thanks Heritage and Ryan Jbwu More

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