Erin Trotter | Page 15

Erin was the only positive part of this experience. She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being ho She was extremely nice, professional and friendly while she explained to me why wheel and tire warranty policy I purchased from them was not being honored any longer by VW or NPI. The attempt to sell me a replacement wheel that should have been covered under said warranty but with a $200 mark up was also not appreciated. I had reached out to the GM to better understand why and how we got to this place, but I haven’t received a return call as of yet. After a 20+ year relationship with the dealership, I’ll look into a more trustworthy option from now on. More

by W Beard Verified Customer Verified Customer

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Quick efficient and knowledgeable. . glad that i got the tire warranty package when purchasing vehicle! . glad that i got the tire warranty package when purchasing vehicle! More

by CARATJAYNE Verified Customer Verified Customer

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I really like working with Erin and everyone else at North Penn Volkswagen! I would definitely recommend this dealership to anyone interested in Volkswagen North Penn Volkswagen! I would definitely recommend this dealership to anyone interested in Volkswagen More

by JOEMELILLO Verified Customer Verified Customer

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I had two recall services done in less than 2 hours while I waited. This is outstanding. I waited. This is outstanding. More

by rk1243 Verified Customer Verified Customer

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A+ service. Thank you. I look forward to seeing you all soon with my Tiguan. Thank you. I look forward to seeing you all soon with my Tiguan. More

by GRAHAM13 Verified Customer Verified Customer

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Great experience, would certainly take my vehicle there again. Thanks for keeping me informed along the way. again. Thanks for keeping me informed along the way. More

by m_palilonis Verified Customer Verified Customer

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North Penn VW is a Great place. They are Friendly people. They really know what they are doing and do things right the first time. They are Friendly people. They really know what they are doing and do things right the first time. More

by BOBDUNLOP999 Verified Customer Verified Customer

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Very customer friendly work well with you and listens easy to deal with. Bought my VW bettle there for my wife at Xmas. What a surprise easy to deal with. Bought my VW bettle there for my wife at Xmas. What a surprise More

by BZIEGLER1 Verified Customer Verified Customer

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I have worked with Erin Trotter for many years. She is factual and accurate about the service requirements for our automobiles. Very strongly recommended. She is factual and accurate about the service requirements for our automobiles. Very strongly recommended. More

by dcummins19446 Verified Customer Verified Customer

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Very professional. So nice to work with. Excellent communication. Excellent service. Mechanic was great and did a fantastic job. So nice to work with. Excellent communication. Excellent service. Mechanic was great and did a fantastic job. More

by ABA1964 Verified Customer Verified Customer

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