Ermir Bektesoski | Page 4

Excellent car buying experience. Strongly recommend Falcone VW. Will buy from again. Thanks for a great transaction! Strongly recommend Falcone VW. Will buy from again. Thanks for a great transaction! More

Helpful 0

Report | Print

I have purchased 2 Subaru Outbacks over the past 2 years from Falcone Subaru. Betsy did my customer review both times and is very helpful in understanding the many features on my new cars. Thanks Betsy. from Falcone Subaru. Betsy did my customer review both times and is very helpful in understanding the many features on my new cars. Thanks Betsy. More

Helpful 0

Report | Print

This was the simplest car purchase I have ever done. Ermir was helpful from our first visit to Falcone. There was no drama and the initial deal written up months before our car was ready was the final Ermir was helpful from our first visit to Falcone. There was no drama and the initial deal written up months before our car was ready was the final deal, to the penny. Very straightforward and unlike the many stereotypes of car purchasing. I would return to Falcone again without question. More

Helpful 0

Report | Print

Betsy was great. Since I hate reading manuals, this was the perfect way to learn about features in my Subaru Outback. She was also able to answer questions about the Since I hate reading manuals, this was the perfect way to learn about features in my Subaru Outback. She was also able to answer questions about the vehicle that might were unrelated to the front dash and controls. More

Helpful 0

Report | Print

I love my experience at Falcone. I went to three different dealerships and they were the only nice and transparent group of people I’ve dealt with. I’ve also encouraged friends and f I went to three different dealerships and they were the only nice and transparent group of people I’ve dealt with. I’ve also encouraged friends and family to go as well! More

Helpful 0

Report | Print

Great experience start to finish. Ermir was helpful. The buying experience was quick and easy. I’m glad I did the orientation with Betsey. Well worth my time. Ermir was helpful. The buying experience was quick and easy. I’m glad I did the orientation with Betsey. Well worth my time. More

Helpful 0

Report | Print

Sweet, simple, easy and very exiting experience! Got my first brand new car under a great lease agreement. Thank you, Ermir! Got my first brand new car under a great lease agreement. Thank you, Ermir! More

Helpful 0

Report | Print

My wife and I both appreciate the no pressure sales. We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehi We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehicles from Falcone in the past and look forward to dealing with them in the future. More

Helpful 0

Report | Print

I recently purchased a certified used 2017 Subaru Impreza from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I tried to set up Starlink while I was waiting. I found there was an issue and a part needed to be replaced under warranty. I spoke with the sales rep, and he repeatedly told me I was wrong (I’m female, not sure if this has anything to do with it) despite me reading directly from the website. He finally talked to service and said, you’re right and the repair wasn’t done prior to sale. He gave an excuse that honestly carried no weight with it being a certified vehicle, and he said I’d need to return for the repair. At this point, I was running late for a meeting, as I had been waiting 1.5 hours for the detail they said was being done. My car was brought around, and it hadn’t been detailed. I contacted the sales rep when I got home, and he failed to follow up on scheduling the warranty repair / detail. Then, I reached out to Chase Falcone (Sales Manager and son of owner), and he assured me the car would be detailed / repaired in the same day as long as I could leave it overnight. Well, the repair ended up taking 1.5 weeks, during which I was provided a loaner. They drove my car back to me, and as soon as I get in, I realized it had NOT been detailed. It was quite obvious due to the dirt still in the speakers, black marks on the seats, sticky substance on the console, sticky residue from their bumper sticker, etc. Additionally, the local radio stations were straight static. At this point, I gave up on the detail but did have to drive my car back downtown (30 minutes) to figure out what they messed up. Apparently, when they replaced the module, they didn’t check that the clip was installed properly. I understand the “human” factor but it was interesting to me, as a service rep drove my car 30 minutes back to my house and didn’t realize the issue. I would recommend doing your Subaru business at Tom Wood after my experience with both the sales rep and sales manager flaking out on an empty promise and the multiple service issues. More

Helpful 0

Report | Print

My experience at Falcone Volkswagen was by far the best My experience at Falcone Volkswagen was by far the best experience I've had at a car dealership! I found my 2019 Jetta R Line online the night before My experience at Falcone Volkswagen was by far the best experience I've had at a car dealership! I found my 2019 Jetta R Line online the night before and asked if it was still available. Ermir called me first thing the next morning and answered my questions. Ermir met me when I arrived and had the car ready for a test drive. He was amazing working through the details, and he didn't try to hide anything when talking about the price. I am very happy with my purchase experience. I will be back for my future car purchases. More

Helpful 0

Report | Print