Ernesto Cabrera | Page 8

Wonderful place to do service and business with. I’m always satisfied every time I take my car in. I’m always satisfied every time I take my car in. More

by jcamberos84 Verified Customer Verified Customer

Print

The process was simple, the representative was helpful and the vehicle was delivered in a timely manner. and the vehicle was delivered in a timely manner. More

by nunez2505 Verified Customer Verified Customer

Print

Dropping of the car for service was easy, but picking up the car had some issues. Mainly trying to find somebody to get the car and then even though a car wash was on the paperwork, it had not been done ye the car had some issues. Mainly trying to find somebody to get the car and then even though a car wash was on the paperwork, it had not been done yet. So I had to wait a few extra minutes to get it done. More

by glpm93 Verified Customer Verified Customer

Print

Great service department. They take care of you quickly and their representatives are knowledgeable and friendly. They take care of you quickly and their representatives are knowledgeable and friendly. More

by Laurier Verified Customer Verified Customer

Print

Such an amazing place with amazing people, Ernesto is a amazing service advisor great help amazing service advisor great help More

by noemail23 Verified Customer Verified Customer

Print

Excellent service fast and reliable agents I’m very satisfied all this years and congratulations for your new building it’s beautiful! satisfied all this years and congratulations for your new building it’s beautiful! More

by davidraymond2009 Verified Customer Verified Customer

Print

I visited Honda World Downey recently and they completed a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room a beautiful remodel of their service center, which has greatly improved the overall atmosphere and customer experience. However, there is still room for improvement when it comes to staff training and customer service. I visited for a routine oil change and, as often happens, additional recommended services were brought to my attention. I agreed to proceed with the suggested work and waited in the lounge while the services were completed. While waiting, I came across a coupon that applied to the services I was receiving. When I presented it to the staff, I was informed that the coupon could not be honored because the invoice had already been created even though I had not paid for any service yet. I asked if an adjustment could be made especially considering they were able to modify the invoice later to accommodate a payment plan but was told it wasn’t possible. This experience was disappointing because I purchased my vehicle at Downey and only get my car serviced at Downey as a loyal customer. Never once did the representative speak to a manager or try to accommodate my request. While I understand there may be policies in place regarding coupon use, a bit more flexibility and clearer communication from staff would go a long way in creating a more customer-friendly experience. The representative should ask if I have any coupons and mention that I wouldn’t be able to use any once an invoice is created. I hope the team considers reviewing their procedures and providing additional training to better serve customers in the future. More

by veearias Verified Customer Verified Customer

Print

Service was acceptable. Lobby was too loud. Music was loud, televisions were on and advertising monitors were playing all at the same time. Lobby was too loud. Music was loud, televisions were on and advertising monitors were playing all at the same time. More

by Maria Verified Customer Verified Customer

Print

I have a very good customer service. Roberto had a good attitude, and answer all my questions. Roberto had a good attitude, and answer all my questions. More

by Duartem1 Verified Customer Verified Customer

Print

Prices were extremely high with little discount offered. Might be my last visit there. I can no longer afford this location. Might be my last visit there. I can no longer afford this location. More

by noemail23 Verified Customer Verified Customer

Print