Felicia Wardrick

Salerno Duane Chrysler Jeep responded

We truly appreciate your continued trust and kind feedback! It means a lot to us that you feel valued and respected every time you visit. We look forward to providing you with excellent service for years to come.

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to share your experience and for the 5-star review! It’s great to know our team made you feel welcome and kept you informed throughout your visit. Providing efficient and trustworthy service is important to us, and we’re glad you felt that way. Your recommendation means the world to us and we look forward to assisting you again whenever you need!

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience and for the 5-star review! We’re thrilled to hear that the service manager made a great impression and that your overall experience was awesome. Your recommendation means a lot to us, and we’re here anytime you or anyone you know is looking for a vehicle.

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear that your experience with our service department wasn’t what you expected. We genuinely want every customer to feel valued and well cared for, and we are disappointed we didn’t deliver that for you. If there’s anything we can do to make things right and earn back your trust, please know we’re here and would welcome the chance. Thank you for sharing your honest feedback—it really helps us improve.

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-star review! We’re glad to hear the service process was easy and timely, and that our team kept you informed every step of the way. We appreciate your trust and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

We’re glad to hear you had a quick, pleasant, and professional experience. Your thanks mean a lot—hope to see you again soon!

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We're thrilled to hear that you had an efficient and client-friendly experience. It's great to know that our team's speed, turnaround, and professionalism met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review! We're glad everything was completed by noon and that dropping off the night before worked well for you. It's great to hear our team was knowledgeable and courteous—we’ll be sure to share your feedback with them. We appreciate your support!

Salerno Duane Chrysler Jeep responded

Thank you so much for the kind words! We're glad to hear you had a great experience from start to finish—our team inside and out truly appreciates it. We’re always here to provide top-notch service and look forward to seeing you again!