Flavia Alarcon | Page 2

Exceptional service with peace of mind I have always driven away from Paul Miller's Service Dept. knowing my Honda Civic was given the best care I could get. My service advisor addressed a I have always driven away from Paul Miller's Service Dept. knowing my Honda Civic was given the best care I could get. My service advisor addressed all of my questions with knowledge and concern. A truly awesome experience! More

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Jose is always upfront , the prices are right and the personnel always makes me feel at home, this is my fourth purchase from this paul miller and i believe ill come back for my fifth personnel always makes me feel at home, this is my fourth purchase from this paul miller and i believe ill come back for my fifth More

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very satisfied great price...my sales rep was very professional.I already told my co-workers about my great experience at your dealership. thanks again Ms James. great price...my sales rep was very professional.I already told my co-workers about my great experience at your dealership. thanks again Ms James. More

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Some service reps helpful, others not so much The service rep. I dealt with recently seemed trustworthy. The female rep. I had two times before was not. She exaggerated an issues with the car. The service rep. I dealt with recently seemed trustworthy. The female rep. I had two times before was not. She exaggerated an issues with the car. She acts like everything is an emergency when it is not. I overheard her using the same scare tactics with another customer she used on me. ("You don't want to wait too long, etc.) My bills were high when I worked with her. Wondering if this kind of dishonest behavior is encouraged by the dealership in performance reviews, etc. More

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Finance department is worse Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call go Cancelled my GAP insurance 75 days ago and still they are not providing refund. Called showroom more than 500 times so far and transferred call goes to voice mail. Worse people working over there. Once they get your money, they don't care. They don't pickup phone and they don't respond back. More

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Worse employees in finanance department Most of them time they don't come to showroom or don't pick up the phone. Waiting for my GAP refund for more than 2 months and still not providing me Most of them time they don't come to showroom or don't pick up the phone. Waiting for my GAP refund for more than 2 months and still not providing me update. Stay away with this showroom. Even I purchased vehicle on same day of test ride, this is how they will treat once they are done with money. Thank you More

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Charlie and Flavia are the best. They went above and beyond Been going to Paul miler for many years Best sales and service in town! Cant say anything negative. Top notch experience every time!! So happy !! Been going to Paul miler for many years Best sales and service in town! Cant say anything negative. Top notch experience every time!! So happy !! More

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Stay away from this dealership . They will waste your time and play games. They are also notorious for adding in xx fees. To be specific, the CERTIFICATION FEE is a made up fee they . They will waste your time and play games. They are also notorious for adding in xx fees. To be specific, the CERTIFICATION FEE is a made up fee they will add. If you go to any other dealership, you won't see that fee. But they are dishonest, so it's no surprise. They'll try to be subtle when selling you a car to get more money out of you...like adding another year or two of payments. Also, don't expect them to greet you when you visit (you know, like most other dealerships do) apparently you have to "sign in" with a lady there (no, it doesn't say this anywhere...but you should know apparently). The staff is highly disorganized and incompetent. The "internet manager" is a joke as well. He says to come in, but can't acknowledge anything?! What's the point...time is valuable for most people. They will try to hound you, but you have to jump through hoops and sign in and wait for someone to "see you". YEAH OKAY! Route 23 Honda is a lot better. They don't make you sign in, they aren't disorganized..oh and they greet their customers. So in short, avoid this dealership. More

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The most horrible service I've received anywhere From the salesman, to managers, to finance guy - completely inept. I was taken for a test drive in the wrong model, which meant taking an extra test d From the salesman, to managers, to finance guy - completely inept. I was taken for a test drive in the wrong model, which meant taking an extra test drive and the salesmen was not knowledgeable about the car in other areas, too. They then insulted my intelligence with the most outrageous monthly cost on a lease: $550 on a $36.000 MSRP for 15 months with $3000 down. Of course, I didn't agree and ended up paying much less, but only because I did my homework and can do math. Flavia is the most rude, condescending woman I've met and yet had the nerve to ask for all 10's on the survey. I gave them all 1's, what they deserved. But the prize for most inept goes to Alejandro, the Finance guy. My temporary tags are expired and he cannot seem to follow through with phone calls to get to the bottom of my paperwork issue. He throws numbers around as if you're stupid and evades when you ask what charges are for. More

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Excellent personal service As an elderly widow who traded in her ten year old car to buy a new Honda Accord, I found Roman Fuchs attentive, patient, and so informative in the sa As an elderly widow who traded in her ten year old car to buy a new Honda Accord, I found Roman Fuchs attentive, patient, and so informative in the sales process.He and sales manager Flavia made my transaction seamless, fair, and personally pleasurable. He went beyond my expectations from test drive to final pick up of my shiney new car to anticipate my every need and assist me personally through the process! Thank you Roman and Flavia. More

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