Flavia Alarcon | Page 3

THEY WILL SELL YOU A DAMAGED CAR I would like to start off by saying that I have never felt more disrespected in my entire life than I was throughout my car buying experience. I went I would like to start off by saying that I have never felt more disrespected in my entire life than I was throughout my car buying experience. I went in to purchase a 2018 Honda Accord. Exavier, the salesperson I spoke to, was very kind and after figuring out the paperwork, I was on my way. Immediately after getting home, I had dinner and then took the car out for a drive. I tested out some of the Honda Sensing features. Specifically I tested the Lane Keep Assist by letting go of the steering wheel at around 55 mph. The car got halfway into the other lane and nothing happened. I also tested out the adaptive cruise control, which also did not work. I took it to Paul Miller Honda over the weekend. I was told that there was a nest that some sort of rodent had built on the engine, and that rodents had chewed up multiple wires under the hood. I was told it costs $1600 to fix rodent damage that supposedly they claimed happened in the one hour period after I drove the car off the lot, and not in the months or weeks that it spent sitting in their parking lot. I then went home with the vehicle as the issue was not resolved. I came back a few days later to speak with a manager about my vehicle in an effort to get set up with a different vehicle because this rodent damage happened at the Paul Miller lot. I was told by Flavia that I needed to talk to a service manager, and that he would be there at 7am the next morning. She also told me that if the issue isn't resolved by the service manager, then I can come speak to her afterwards. I then go in at 7am the next morning, on my 4th visit to Paul Miller after purchasing the car, and he tells me that he cannot do anything about the issue and kept telling me that it did not happen on their lot. I then wait until 9AM to speak with Flavia, who was in a meeting at the time. She told me she would be out in 10-15 minutes. She took 40 minutes, which is fine meetings can run late. But she immediately walked right past us and started attending to other customers, when she knew we had been waiting there for almost an hour at that point, and at the dealership for about 2 and a half hours. She then proceeds to tell us that they do not take responsibility for the rodent damage that happened on their lot. I then speak with the service manager again who tells me the same thing. Eventually, the General Manager comes out and offers to fix the car for free, but I informed him that I just wanted another car because I don't know what other issues could come up with this car if it already had issues the first day. He tells me to see a trade in value for the car, which we do, and at this point I end up speaking with Matt O'Donnell, who spoke to me with such a rude tone, I wish I could attach the video I took to this review. He then proceeds to yell and explain that Paul Miller is not responsible for the damages, and then he says that they are not paying for the damages to the car, when the general manager had told us that they would take care of it. The car ends up there for the weekend, since the general manager did say they would get it repaired at no cost. I then get a call on that Monday (June 18th) saying that Paul Miller will not be fixing my vehicle, and to come pick it up. I then pick the car up and go to a different dealer to get my vehicle repaired. The other dealer also quoted me $1200 to get this fixed and Paul Miller Honda was charging me $1600. The last time I had gone to the dealership, I asked to speak with Matt O'Donnell. Eventually after 20 minutes, he comes out and passes by me and says "xxxx no not this again" and walks away. I cannot believe the amount of disrespect I have felt by this entire situation. Overall, I have wasted countless hours at this dealership and came to no resolution. I will never be purchasing a vehicle from here ever again, and neither will any of my many extended family members who've purchased multiple cars there. More

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Happy with My New Honda! As a previous Jeep owner, I have to admit I was nervous about getting anything other than a Jeep. I was a tough customer but Jose was patient with me As a previous Jeep owner, I have to admit I was nervous about getting anything other than a Jeep. I was a tough customer but Jose was patient with me and was willing to make sure I left the dealership happy. First, I looked at a Honda Civic, which turned out to not be the car for me but Jose didn't give up! Upon returning to Paul Miller Honda, I decided to look at a Honda HRV. We took it for a test drive and I liked it! It was a smooth ride and sits high up which I like. Jose showed me all of the features of the new car including the moon roof, infotainment system, and the lock features. He went over all the necessary paperwork with my parents and I thoroughly. Overall, it was a pleasant experience at Paul Miller Honda! I would definitely recommend Jose to a fellow customer. He was knowledgable and very kind. Thanks again Jose!! More

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My buying experience My husband and I have bought Honda's from this dealership for quite a few years. The salesman we bought our car from, Mike Diaz, was wonderful. He My husband and I have bought Honda's from this dealership for quite a few years. The salesman we bought our car from, Mike Diaz, was wonderful. He went out of his way to make sure we bought the right car with all the necessary accessories. He knows the Honda cars and made our experience a very pleasant one. I would definitely recommend him to our friends. I also would recommend Flavia. She made sure we were very happy with our new car! More

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Highly Recommend I went to Paul Miller Honda, rather than two dealerships that were closer because they were recommended to me by a family member. They credited Flavia I went to Paul Miller Honda, rather than two dealerships that were closer because they were recommended to me by a family member. They credited Flavia with giving them a great deal and ensuring they were happy and had zero regrets. We were pleased to see her when we arrived, and she had David help us get started. He was very helpful, was able to answer all of our questions in great detail and encouraged us to explore all the different options I might be interested in (rather than trying to steer me towards a particular year or model). I ended up getting everything on my wish list without paying for anything I didn't need or want (which happened to be a combination I was told was told would not be available in that year/model by another dealership). Very happy with the commitment to customer service by everyone there! More

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Courteous & Professional This was number 3 & 4 Honda's for us @ this dealership. We dealt with David Garcia & Flavia Alarcon. They were both fantastic! That's why we keep comi This was number 3 & 4 Honda's for us @ this dealership. We dealt with David Garcia & Flavia Alarcon. They were both fantastic! That's why we keep coming back. More

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Pleasant Kim Hadden took a lot of time to work a deal that I wanted. They stood by everything that they promised me. Anytime I call with a question, they get Kim Hadden took a lot of time to work a deal that I wanted. They stood by everything that they promised me. Anytime I call with a question, they get right back to me. This is my first Honda, I would defiantly return to this dearlship. Pleasant Experience More

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great experience Spoke with Kim earlier in day regarding what I was looking for. he asked me to come in and the deal was done in 30 min. This is our 3rd honda purchase Spoke with Kim earlier in day regarding what I was looking for. he asked me to come in and the deal was done in 30 min. This is our 3rd honda purchased from Kim. More

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Jose and Flavia are a great team I had the pleasure of working with Jose Velasquez and Sales Manager Flavia Alarcon. They were professional and very sincere. They even went the extra I had the pleasure of working with Jose Velasquez and Sales Manager Flavia Alarcon. They were professional and very sincere. They even went the extra mile to get me out of a sticky situation, and worked with me to insure that I ended up the right vehicle that had all of the features I was looking for. I came away from the deal with the feeling that this dealership and management really cares about their customers. I would definitely recommend them. More

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New CRV Bought a new CRV from Paul Miller Honda. Went in with what I wanted in mind. A friendly and easy purchasing experience. Offered a fair price, in r Bought a new CRV from Paul Miller Honda. Went in with what I wanted in mind. A friendly and easy purchasing experience. Offered a fair price, in relation to MSRP and TrueCar values, and went through financing without troubles. Overall, a good experience. More

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Great lease deal made better by superior customer service Justin Hinton and Flavia went above and beyond to make sure that we were satisfied and were very friendly. More than smooth/fluid deal process and tr Justin Hinton and Flavia went above and beyond to make sure that we were satisfied and were very friendly. More than smooth/fluid deal process and transaction and everything was explained very clearly so that we felt comfortable signing the deal More

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