Franco Ruffolo
Franco Ruffolo at Biggers Mazda

Franco Ruffolo

Salesperson

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Franco Ruffolo

March 21, 2026

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Employee Rating

The staff at Biggers Mazda is always extremely helpful and courteous. They really go the extra mile to make sure you have a good experience with them. More

by CURT.KUBICA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

March 16, 2026

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Went in to test drive and buy a new car. Everything went smoothly even though they were very busy, didn't feel pressured, got a great deal, and walked out a couple hours later with my keys. More

by kjkopp
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Mar 19, 2026

Biggers Mazda responded

Thank you for sharing your experience! We’re thrilled to hear everything went smoothly during your visit—even with a busy showroom. Providing a relaxed, no-pressure environment while still helping our customers find a great deal is exactly what we aim for, so it’s wonderful to know we delivered. We’ll be sure to pass along your kind words to Franco—he’ll really appreciate it! Congratulations on your new Mazda, and we’re glad you were able to drive off happy in just a few hours. We truly appreciate your recommendation and look forward to assisting you again in the future! Thanks again, The Biggers Mazda Team 🚗

March 05, 2026

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Worked with Franco on a new vehicle purchase. The experience was great. He is extremely knowledgeable, and terrific to work with. Have used Biggers many times over the past decade or so, and woul More

by ebviohl1
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Mar 05, 2026

Biggers Mazda responded

We’re thrilled to hear that you had a great experience working with Franco on your new vehicle purchase. His knowledge and dedication to helping customers find the right Mazda truly make him a valuable part of our team, and we’re glad he made the process a terrific one for you. It means a lot to us that you’ve chosen Biggers Mazda for your sales and service needs for over a decade. That kind of loyalty is something we’re incredibly grateful for, and we’re proud to continue being your go-to dealership. Enjoy your new Mazda, and we look forward to seeing you again whenever you need us! 🚗

February 23, 2026

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We have been customers of Biggers Mazda for over 20 years. We have purchased and leased from them and have received excellent service! From the sales team to the service team we have been pleased with More

by bigcrc
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Marco Palacios

Feb 24, 2026

Biggers Mazda responded

Thank you so much for your incredible loyalty over the past 20+ years! We are truly honored that you have chosen Biggers Mazda for both sales and service throughout that time. It means a great deal to hear that you’ve been pleased with every aspect of your experience, from our sales team to our service department. Building long-term relationships like yours is what we strive for every day. We sincerely appreciate your continued trust and look forward to serving you for many more years to come! — The Biggers Mazda Team

February 16, 2026

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This was my first experience with buying a car out of state. Franco did an amazing job walking us through the whole process. We left the dealership feeling very comfortable with our purchase. Excellent o More

by gpenafie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 23, 2026

Biggers Mazda responded

Thank you so much for sharing your experience! We’re honored that you chose us for your first out-of-state vehicle purchase, and we’re thrilled to hear it was such a positive one. Buying a car from another state can feel overwhelming, so it’s wonderful to know Franco made the process smooth and easy to understand every step of the way. Franco takes great pride in guiding customers through the details and making sure they feel confident and comfortable — and it sounds like he did exactly that for you. We’ll be sure to pass along your kind words! Congratulations on your Jaguar, and thank you again for your trust. If you ever need anything in the future, we’re just a call away! 🚗

February 16, 2026

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This is the second vehicle we have purchased at Biggers Mazda, and both were very pleasant experiences. The Biggers staff is very professional and Franco in particular is great to work with. More

by Eric
Recommend Dealer
Yes
Feb 23, 2026

Biggers Mazda responded

Thank you, Eric, for your continued trust in Biggers Mazda! There’s no greater compliment than returning for a second vehicle, and we truly appreciate the opportunity to work with you again. We’re so glad to hear that both experiences have been pleasant and that our team delivered the professionalism you deserve. Franco will especially appreciate your kind words. He’s dedicated to making the process smooth, transparent, and enjoyable, and it’s wonderful to know he made such a positive impact. Congratulations on your new vehicle, and thank you for being part of the Biggers Mazda family. We look forward to assisting you again in the future! 🚗

February 09, 2026

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Who is Raul? I will say that I asked whether the car had heated rear seats and was told it did ,I was also told to have navigation but not that it needed a chip o More

by gabyfireman
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Recommend Dealer
Yes

Other Employees Tagged: Peter Kashuba, Nicco Fernandez

Feb 09, 2026

Biggers Mazda responded

Thank you for your feedback, We truly appreciate your kind words about our team and the smooth process. We're sorry for any confusion around the features, and a manager will be reaching out to go over everything with you to ensure there are no misunderstandings. We’re here to clarify any and all details. —The Biggers Mazda Team

February 01, 2026

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Alyssa was very helpful when i contacted the dealership via email. We settled price/lease/everything over text and email with Franco's help. We came in the next day and Miles and the team took care of thin More

by samirzc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Scharlow, Miles Anderson

Feb 02, 2026

Biggers Mazda responded

Thank you for the kind words and for choosing Biggers Mazda! We're so glad to hear that Alyssa, Franco, Miles, and the rest of the team made your leasing experience smooth and efficient — from emails to final delivery. We’re committed to providing transparent, hassle-free service every step of the way, and it’s great to know we hit the mark. Enjoy your new Mazda, and don’t hesitate to reach out if you need anything down the road!

January 02, 2026

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Knowledgeable staff made the process smooth and stress-free. Alyssa is so pleasant and accommodating. Franco, my sales person, is very detailed orientated, insightful, and easy going. Big shout out More

by BarbieDoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Alyssa Scharlow

Jan 04, 2026

Biggers Mazda responded

Thank you so much for this incredible review! We’re absolutely delighted to hear that your experience with us was smooth, stress-free, and exceeded your expectations from start to finish. Alyssa, Franco, and Ron will be thrilled to know their efforts made such a meaningful impact—our team takes great pride in creating a warm, professional, and memorable car-buying journey. The big red bow and photo moment is one of our favorite touches, and we're so glad it made the day even more special for you. We can’t wait to welcome you back for car #3—thank you for being a valued part of the Biggers Mazda family! 🚗🎀

December 31, 2025

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Everything was amazing. From test drive to signing paperwork. They even put a big red bow to make it special. More

by sidkha2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 04, 2026

Biggers Mazda responded

Thank you so much for the wonderful review! We're thrilled to hear that your entire experience—from the test drive to signing the paperwork—was amazing. Franco and the team loved being part of your special moment, and we’re so glad the big red bow added that extra touch to make it unforgettable. Your kind words mean a lot to us, and we truly appreciate your recommendation. Enjoy your Mazda, and welcome to the Biggers Mazda family!

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