Frank Adinolfi | Page 13

Amy managed to provide the best dealer service I've ever received. She was courteous, professional and kept me posted on car updates etc. She went over and beyond to assist in my emergency tire experience. received. She was courteous, professional and kept me posted on car updates etc. She went over and beyond to assist in my emergency tire experience. More

by CHRISMIN1010 Verified Customer Verified Customer

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I just so appreciate Joe in my last few times I experienced his drive to be the Best in each case for his Customer Experience. Totally understanding my issues and tries to help in anyway he can. Su experienced his drive to be the Best in each case for his Customer Experience. Totally understanding my issues and tries to help in anyway he can. Such an Asset for your organization. Thank you for your choice ! More

by highheelsmancini Verified Customer Verified Customer

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Another fantastic service appointment concluded with the vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress an vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress and made sure all my questions were answered. I also work with Frank in the service area. In the meantime, sales advisor Scott and manager Wilmer took me through several options regarding my next car. Very professional staff, comfortable waiting room and showroom. I always highly recommend both the Sales and Service teams at BMW of West Chester. I have had 10 BMWs over the years and always do business with this group. (Formally Ottos BMW). More

by Mx Verified Customer Verified Customer

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Frank and the support is the main reason I continually refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning refer friends to OTTOS . After the new BMW is procured service support is what’s left of customers returning More

by JOEONSSO Verified Customer Verified Customer

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Excellent service and customer care. Too care of my service request within the time and delivered Too care of my service request within the time and delivered More

by RJASEKHAR Verified Customer Verified Customer

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Great technological customer support; they set a standard to strive for. (15 word minimum here) to strive for. (15 word minimum here) More

by andrew Verified Customer Verified Customer

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I’m a customer of Justice for the last 20 years. He really takes time with his customers and makes sure we are satisfied with the product he offers. Service department employees are there for year He really takes time with his customers and makes sure we are satisfied with the product he offers. Service department employees are there for years which make the customer confident on their ability to perform their duties. More

by NAHIRLOYOLA Verified Customer Verified Customer

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Fast and efficient services for inspection. Easy payment & pick up process. Also received follow up phone call. Easy payment & pick up process. Also received follow up phone call. More

by olgiea Verified Customer Verified Customer

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My 2024 bmw x5 50e had critical malfunction and service was not scheduled in advance. (System software glitch). Given the bad situation, the service team went out of their way to get me a loaner and next was not scheduled in advance. (System software glitch). Given the bad situation, the service team went out of their way to get me a loaner and next day service appointment. More

by DAVIDAVISD Verified Customer Verified Customer

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Professional and communicative, information is always clear. Frank is always responsive and helpful when service is needed. clear. Frank is always responsive and helpful when service is needed. More

by MPETERS2833 Verified Customer Verified Customer

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