Frank Adinolfi

Sterile atmosphere with no personality or character. Basic hospitality is over processed without logic. Needs simplification. Basic hospitality is over processed without logic. Needs simplification. More

by GALLAGHER-MANSI Verified Customer Verified Customer

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I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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Always happy with this service center. Honest and reliable. They did run over this time even tho I dropped my car in early but they did what was required and dropped the car back to mine w Honest and reliable. They did run over this time even tho I dropped my car in early but they did what was required and dropped the car back to mine without hassle. Well done More

by tomdexter25 Verified Customer Verified Customer

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Scott was amazing, he had my ride all set up to go for me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all me, all the paperwork was explained to me by a human who made it simple to understand not like lawyer jargon. Brian was really helpful showing me all the vehicle features very bright young man he belongs at west chester BMW. Everyone is helpful and not pushy, Scott in particular is very knowledgeable about each vehicle and explains things in a down to earth manner, I will stick with there site as long as I am in PA. Scott defintely gets 11/10 in my book More

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Always a pleasure having my car serviced here . The staff are both pleasant, professional, & informative. The staff are both pleasant, professional, & informative. More

by fostersfriend Verified Customer Verified Customer

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I have been a customer for 30 years and the people and service are always excellent. service are always excellent. More

by JIMCAVAN Verified Customer Verified Customer

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This was the first time we drop off the car and it took long for a oil change. I did talk talk to frank about the time it took for the oil change the next day. That was my only issue I had with the service long for a oil change. I did talk talk to frank about the time it took for the oil change the next day. That was my only issue I had with the service that day. More

by Therock0827 Verified Customer Verified Customer

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Communication was excellent , the service was done and my car was finished when they indicated it would be. . car was finished when they indicated it would be. . More

by LYNNCENTONZE Verified Customer Verified Customer

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Great W dealership. Service department is convenient to drive up & great service. Service manager and apps are always communicative! 👍 Service department is convenient to drive up & great service. Service manager and apps are always communicative! 👍 More

by TONDAHD Verified Customer Verified Customer

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It seems like this dealership doesn't value customers. Frank says whatever he wants to upsale as opposed to helping resolve the issue. Frank says whatever he wants to upsale as opposed to helping resolve the issue. More

by HASTYLE215 Verified Customer Verified Customer

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