Frank Armando | Page 12

Fabulous service department. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. More

by FORMWG Verified Customer Verified Customer

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Service was too Expensive . Over $800 for A routine Maintenance with no problems , fourth maintenance less tHan 20,000 miles Over $800 for A routine Maintenance with no problems , fourth maintenance less tHan 20,000 miles More

by VHEALEY Verified Customer Verified Customer

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Process was easy and convenient, they were very accommodating and explained everything. Came to the house to check the recall. accommodating and explained everything. Came to the house to check the recall. More

by DIDUNATOV Verified Customer Verified Customer

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Excellent service! My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. My service advisor was wonderful, kind and very professional. He notified me as soon as he had an update with my vehicle. More

by golfinopoulosc Verified Customer Verified Customer

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Benzel Busch is my car dealer and servicer since 18 years. That says every thing years. That says every thing More

by JIGAR Verified Customer Verified Customer

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Very professional and excellent service from start to finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. finish. The place was clean and spacious. Frank was a great help in explaining in detail about my car. More

by VAUGHANMORRIS Verified Customer Verified Customer

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My car is a brand new 2022 GLS450 , not sure what happened but there was some electrical failire and it needed to be towed from Brooklyn, I asked for a loaner but the dealership did not have any ava happened but there was some electrical failire and it needed to be towed from Brooklyn, I asked for a loaner but the dealership did not have any available, so I need to rent a car for almost a week and it cost me $650.00, I strongly believe that MB should reimburse me for this expense More

by SOL.WEBER Verified Customer Verified Customer

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I had a 7 a. m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside m. appointment, I arrived at your driveway at 6:30 a.m. and waited for your facility to open. At about 6:55 a.m. a black sport model pulled alongside of me. The drive pointed to the chain across the gate and motioned me to move. I indicated that the service area was still not open. As I was speaking to the driver a staff member removed the chain right at 7 a.m. I pulled and technician greeted me professionally and confirmed my appointment. I was instructed to go inside and check in at the service desk, which I did. I was literally the first online. A moment or two later, the driver of the black sport coup entered and initially started to walk in from of me until he realized the desk was not staffed. He sighed and moved behind me. Next thing I hear him call out "Danial" to one of your service staff who just walked in. Danial dressed in a shirt and tie, immediately called him by name and waved him in a heard me bypassing the service desk. A minute later, you service person arrived and directed me to waiting area. Five minutes later service provider called me to his desk and started the process. I pointed out the rudeness of the other customer, I get it, but what I don't get is the unprofessionally and preferential treatment showed to the other customer. Now I realize that he was driving a much more expensive model, and it appears that service appointments are now given on a model basis, the more expensive model, you move to the front of the line, really. At the very least Danial should have explained why I was being subordinated and this rude gentleman was being moved to the front or at least offered me coffee. That said, since our relationship with Benzel, between my wife and I we have least or purchased five vehicles from Benzel Motors, mostly from Lou Gallo who by the way is one of the reasons we come back. All our vehicles have been serviced by Benzel, do I need to go on. However, make no mistake about it, you are certainly not the only game in town. The unprofessional, subjugated treatment displayed, whether initial or because of bias or simply because of poor customer skills should not happen. I I may be reach for further comment if you care to. More

by CAPTAIN2364 Verified Customer Verified Customer

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This was the first time I visited the Express Service Center at BBMB… I always make an appointment but this time needed fast minor service done for my 2019 C class ..A1 service… was done in about an hour Center at BBMB… I always make an appointment but this time needed fast minor service done for my 2019 C class ..A1 service… was done in about an hour and they washed, vacuumed , and even washed my Weathertech mats all around… the Express Service center was great because you can see the technicians working on your car while you wait. There are 2 techs assigned to cars in Express service to ensure expert and prompt service which is great. My usual technician Juan Rojas was away on vacation… my C Class was worked on by Jason… saw the work he did and was impressed … he checked everything including brake lines and lubricated the suspension parts and checked brake lines… and when he was done… he even wiped down the entire engine bay and left the engine compartment nice and shiny .. would recommend BB of Englewood for Express Service More

by Lepero Verified Customer Verified Customer

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Extremely easy to make appointment and drop off. Personnel very helpful and friendly. Service was completely quickly. Personnel very helpful and friendly. Service was completely quickly. More

by gleng500 Verified Customer Verified Customer

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