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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 19

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
204 Reviews
4.7

204 Reviews

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204 Reviews of Frank DaSilva

April 09, 2024

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Employee Rating

Great customer service. Communication was on point and people were easy to talk to. Didn’t feel pushy. More

by hotchunkysalsa
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Service Communication
Recommend Dealer
Yes
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Apr 10, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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We have had a great experience, both with sales and service with our 2 current vehicles. Friendly, courteous and trustworthy service for 5 years running. More

by bverve19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Giacoppo, Jason Giacoppo

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Apr 05, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 04, 2024

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Always courteous and helpful and happy to answer questions.and explain what is being done and why. More

by rsharrillo1
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 04, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Frank and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Frank was great and my 5 year service was seamless . The service department send a video of my car and explained what was getting done prior to pick up . Very satisfied . More

by AFSOONSEPEHRI
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Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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Employee Rating

Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv More

by LIZZIEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 02, 2024

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I’ve checked out three in my area and they are the best i have found. More

by PATRATHBONE
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 27, 2024

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Communication is really top notch! Very happy with the whole process from drop-off to pick up. More

by rachel.boyd01
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 27, 2024

Colonial Volkswagen of Medford responded

Rachel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 23, 2024

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I was impressed with service department. I recommend Colonial VW for both sales and service. More

by jmurphy30
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 24, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 20, 2024

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Employee Rating

Very friendly customer service and my service was done in a timely manner. Overall great experience. More

by simeon.man
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

Print
Mar 21, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 19, 2024

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Employee Rating

Frank was very helpful with my service request and even arranged for a ride to the nearby Enterprise rental. 10/10! More

by GeorgeKolev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 19, 2024

Colonial Volkswagen of Medford responded

George, Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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