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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva | Page 20

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
204 Reviews
4.7

204 Reviews

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204 Reviews of Frank DaSilva

March 15, 2024

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Employee Rating

Frank was great, very attentive to my concern, approachable with my questions and a very welcoming attitude. Put some of my stress as a young customer at a dealership to ease. The facilities were More

by cjb03
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2024

Colonial Volkswagen of Medford responded

Thank you for sharing about your experience with Frank and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 09, 2024

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Employee Rating

Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Deivid Mauricio, Derek Pound, Stephanie Trevisone, John Mancini, Frank DiCostanzo, Eric Sanders , Jason Giacoppo, Jason Giacoppo, Michael Siraco

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Mar 10, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2024

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Employee Rating

The Service Center was helpful and professional and I would highly recommend them if you have a VW. More

by SEAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

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Mar 06, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sean, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2024

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Employee Rating

Service is good, advisors are knowledgeable. Only downside is price, prices are much higher than other mechanics. If I did all the recommended services I would have spent over $5K on my 12 year More

by TC
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Service Time
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Recommend Dealer
Yes
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Mar 05, 2024

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 01, 2024

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Employee Rating

Enjoyed my service at Colonial VolksWagan. They always do a great job. Staff is friendly, knowledgeable, and professional. I’ll always go back. More

by MJCRANE076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 02, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

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Employee Rating

Very wonderful service team, sales team was no pressure. Welcoming environment, clean and bright. Easy process and very transparent. More

by APKLING
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mancini, Frank DiCostanzo, Keven Umana , Michael Siraco

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Feb 27, 2024

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

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Employee Rating

Great service, friendly staff. Helped us with an issue with leaking water and overall great experience. More

by adrianna.riggio
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 27, 2024

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business, Adrianna, and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

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Employee Rating

Service team did an amazing job and I was satisfied with the work that they did. More

by willp
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Feb 27, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Will, and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

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Employee Rating

Frank went above and beyond to get info for me. He also worked to keep my service appt within the time I had available. More

by ldharrison999
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Feb 27, 2024

Colonial Volkswagen of Medford responded

Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 22, 2024

Dealership Rating
Employee Rating

All around great service appointments kept polite service reps nice clean plant best car around More

by pjlane31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Michael Siraco

Print
Feb 23, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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