Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo | Page 10

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
500 Reviews
4.7

500 Reviews

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500 Reviews of Frank DiCostanzo

September 10, 2024

Dealership Rating
Employee Rating

I am always pleased with the team at Colonial VW in Medford. The team is great and the building is always very clean and organized. I recommend them highly. More

by JUDY13OBRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Sep 10, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, Judy, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 10, 2024

Dealership Rating
Employee Rating

Frank was extremely helpful and went out of his way to assist me and made sure my car was completed in a timely manner More

by sheri50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Sep 10, 2024

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 06, 2024

Dealership Rating
Employee Rating

I had no complaints, the service provided was excellent. I will definitely recommend to anyone looking. Thank you so much guys for your work ethic. Best, More

by nixonprintemps2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Sep 06, 2024

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 04, 2024

Dealership Rating
Employee Rating

My experience was really good, thank you so much for your help. Have a nice day More

by luzescribano27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Sep 04, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 03, 2024

Dealership Rating
Employee Rating

It was good, good reception, good customer service, the service was excellent I hope I will get the same service when I bring it back self paid service More

by jamesmatsiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Sep 03, 2024

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience, James! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 31, 2024

Dealership Rating
Employee Rating

Colonial VW is always respectful of my time with a clean waiting room. Dan is always so helpful and understanding. We get all our services done here. More

by BDAETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Dan

Sep 02, 2024

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 28, 2024

Dealership Rating
Employee Rating

They are very professional, friendly and helpful. Every time I have a problem with my lease or a question, I get help right away! More

by laura.mariomartins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2024

Colonial Volkswagen of Medford responded

Laura, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

Dealership Rating
Employee Rating

Easy communication, trustworthy, respected the lead times and were very helpful from beginning to the end. More

by djhoulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Damaris

Aug 23, 2024

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

Dealership Rating
Employee Rating

sales, service and the parts departments are without a doubt the best of the best ! would never go to a competing "dealership" ever More

by johnjseremetis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

Aug 22, 2024

Colonial Volkswagen of Medford responded

Thanks, John, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 22, 2024

Dealership Rating
Employee Rating

I took my car to get fixed , they diagnosed the problem the wrong way and asked me to pay 3200 $ because it wasn't covered with my extended warranty, I took my to another dealer was fixed in less than a d More

by ABENSADDIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DaSilva

Aug 25, 2024

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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