Frank Pena | Page 13

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

We strive to provide the best service possible and glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Eastchester Chrysler Dodge Jeep's Service Department. Sincerely, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

Wendy, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your review and recommendation! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

We're pleased to hear this positive feedback! Thanks for choosing our service center! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to serve you, and we look forward to doing so again. Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Hector and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Regards, Barry Schaen Customer Relations Manager 718-547-5500 xt 280 barry@eastcjd.com

lgoyens responded

My vehicle WAS NOT TOWED IN TO YOUR DEALERSHIP EVER. SO WHO EVER TOLD YOU THAT IS A LIAR. I DROPPED MY CAR OFF IN PERSON! As far as the service and what you spoke to me about fixing my car was the minimum. The price for me to pay was always $100.00 I HAVE CHECKED WITH THE EXTENDED WARRANTY MORE THAN 5 TIMES. THEY HAVE CONFIRMED THEY DID PAY IN FULL. I paid for the first rental and set up the rental alone and Maggie told me she could not do.... I aslo left for a planned vacation 3 days late because Maggie had no communication. I then was with out a car for more than 4 days because again Maggie had no communication with the extended warranty. Paying for the rental was again your responsibility for the liars and untrained staff. Not only was I hungup on many times your staff also hung up on representative from Dodge Corporate and that is documented by Dodge. I was directed yo speak with you from corporate because of the service that was never provided. Even when I spoke with you Frank you were unaware. I called the extended warranty while in your office and offered for you to speak instead you used your office phone and then began to give the nesrccasry into the the warranty company. It was Zack from the warranty company that informed me of what you were doing and then asked me to tell you you had forgotten to add parts and labor. Finally I was instructed by corporate to ask for compensation and I did with Marc. He promised me at a minimum the car not payment and said he would get more from you! Leaving a review is not to get anyone fired but to prevent anyone from going through what I went through and then being lied to about a tow truck when I dropped my car off in person!!! During business hours!!!!! However, if someone looses their job that is a dodge decision. Again I don't think arguing with me will help you. My car did die with in the hour I called and left message with service after I spoke directly with Marc and he transfered me! No one Here ever picks up a phone. PERHAPS ALL SHOULD INCLUDING YOU. Now I have a car that is not fixed, valued at less and no compensation after a visit to the service center your oversee. No one has kept their word and that hurts. This is not my first dodge. I am a return return customer but I will never revist your location. Please I would love to see the video of the tow truck bringing in my car!!!! That is a lie and form of your unprofessional service. I have completed this dodge survey truthfully and I will never refer anyone here. I await my compensation what is owed to me at a minimum and what is right. As you say why should anyone loose their job but did you wonder how I arrive to work for the first 19 days you had my car when you provided no rental!!!! Always tell the truth that is how the Lord guides me. Please refrain from questioning my faith.