Frank Perez | Page 28

Prices jumped significantly. You can go to another Honda dealer 20 min down the road and get oil with filter, and air filters changed for same price. I payed for a part scheduled You can go to another Honda dealer 20 min down the road and get oil with filter, and air filters changed for same price. I payed for a part scheduled the work 30 days in advance e to allow parts to arrive. The quote I was given when comparing prices to OEM honda parts online were 3 times as much without labor. When I brought it in for the job 1 of the parts hadn't arrived. One of the parts wasn't needed, and it was still 3 hours of work. I waited 45 days and was told I would be notified when it arrived. Finally I came in and picked it up. This is a pretty big hassle since I don't live in the state. The mechanics do good work, the service Reps are good as well with the exception of the job I just spoke of. If you have to speak to someone you are better off just driving in. I have gotten all oil Changes with the exception of maybe 4 or 5. So I guess I would recommend them to a friend, but there is room for improvement. More

by rjayded Verified Customer Verified Customer

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Rick Johnson and Frank Perez at Ken Garff Honda Riverdale were great to work with. They made sure that my car was fixed before returning it to me. The service department went above and beyond, fixed my light were great to work with. They made sure that my car was fixed before returning it to me. The service department went above and beyond, fixed my light, vacuumed, and washed my car. I was happy with the service that I received during my last visit! More

by daanderson1 Verified Customer Verified Customer

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Always courteous and efficient. This time they helped me out under a tight deadline for my travels. This time they helped me out under a tight deadline for my travels. More

by jerelleann Verified Customer Verified Customer

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We just moved to Syracuse, UT and needed to service our odyssey. Ken Garff Honda was our closest dealer and I was pleasantly impressed with their service department. Frank is a straight shooter. He suggest odyssey. Ken Garff Honda was our closest dealer and I was pleasantly impressed with their service department. Frank is a straight shooter. He suggests service but does not push. He gives all the info and costs and let’s you decide. I will be going back More

by powelljody Verified Customer Verified Customer

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Left with a cracked windshield unnoticed until the next day because on the passenger side day because on the passenger side More

by IM2PEREZ Verified Customer Verified Customer

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I was kept updated on the progress of work being performed on my car. The work was completed in the time given when I arrived at the dealership. performed on my car. The work was completed in the time given when I arrived at the dealership. More

by shawn.kaumans24 Verified Customer Verified Customer

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I've worked closely with the service department for some years and I've generally been satisfied with the service team. Most recently I was not completely satisfied with the level of communication or the fa years and I've generally been satisfied with the service team. Most recently I was not completely satisfied with the level of communication or the fact that I had to reschedule maintenance to be completed at a later date. Which was not convenient and I was somewhat irritated. Rick immediately reached out in regards to my concerns. Not just to discuss my concerns but to have everything squared away with as little complication or inconvenience as possible. We were able to get everything sorted out. Frank Perez, my service advisor was direct and professional when addressing my concerns and explaining all labor and costs in detail. They won my trust and my business back. Complaints are scarcely acknowledged or made right, especially today. So I am grateful for the honesty and sincerity of the staff. I would rate the level of customer service demonstrated by Frank and Rick as well above average. Thanks for listening and for choosing to make things right. More

by bianca.tmobile Verified Customer Verified Customer

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People were nice, knew what they were doing. Very knowledgeable and careful about what was needed. And let me know what was expected. Good experience. 👍 Very knowledgeable and careful about what was needed. And let me know what was expected. Good experience. 👍 More

by KEBINNORMINGTON Verified Customer Verified Customer

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My visit was for an emissions test. It was accomplished in the amount of time Frank had indicated to me. He also did the "on the spot" without charging me - which was GREAT. That s It was accomplished in the amount of time Frank had indicated to me. He also did the "on the spot" without charging me - which was GREAT. That saved me allot. Thank you so much. More

by fritzhamblin Verified Customer Verified Customer

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Awesome honda dealership and great service techs and reps. Had oil change at this location!!! reps. Had oil change at this location!!! More

by jacob.texas.jg Verified Customer Verified Customer

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