Frank Perez | Page 27

Absolutely attentive and honest about what they could or could not do. Frank is a great rep for Jen Gardf could not do. Frank is a great rep for Jen Gardf More

by bwesoloski Verified Customer Verified Customer

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We always take our cars to Ken Garff. They are fast and efficient and friendly. They are fast and efficient and friendly. More

by nan011059 Verified Customer Verified Customer

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Very helpful and take time to explain procedures needed to fix vehicle! Thanks again for ur professional service! ;Rudy Montano to fix vehicle! Thanks again for ur professional service! ;Rudy Montano More

by dettamontano Verified Customer Verified Customer

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Liked the follow up and communication Explanation of the service . Polite and informative staff thanks service . Polite and informative staff thanks More

by lindacooking Verified Customer Verified Customer

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I had to call 10 times to get any help. When I receive service everyone is helpful. But it is so hard to get service. Frank was very helpful in making things right for me. I appreciated the When I receive service everyone is helpful. But it is so hard to get service. Frank was very helpful in making things right for me. I appreciated the communication and getting things resolved. More

by deanneargyle Verified Customer Verified Customer

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I always have a great customer experience at the Ken Garff Honda in Riverdale. Jacob was wonderful as always. Garff Honda in Riverdale. Jacob was wonderful as always. More

by charlotte8518 Verified Customer Verified Customer

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Clean friendly environment were they will answer your questions and explain what is happening or needs to be done on your vehicle. questions and explain what is happening or needs to be done on your vehicle. More

by Ray Verified Customer Verified Customer

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The people are very nice and I appreciate the waiting area accommodations, but twice now, very important things under my “Care package” have been overlooked. The first time was that my tires were not ro area accommodations, but twice now, very important things under my “Care package” have been overlooked. The first time was that my tires were not rotated and the tire with a hole in was not fixed when they said they had done it. This last time my brakes were not looked at and subsequently I had to have the rear pads and rotors replaced two weeks later since they were metal on metal. I had someone else do this. I really want to give Ken Garff Honda a great review, but right now I do not feel they are up to par. More

by JustJeni Verified Customer Verified Customer

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I usually use this dealership for most of my car maintenance needs. I especially use them for oil changes because it is a great price. Unfortunately this last experience wasn’t as great. I had an maintenance needs. I especially use them for oil changes because it is a great price. Unfortunately this last experience wasn’t as great. I had an 8 AM appointment for an oil change and I dropped my car off using the key drop box early that morning. When I returned around 11 AM my car hadn’t even moved. They went out and got the keys out of the dropbox for my car and the other vehicles waiting. I was told it would be about an hour to an hour and a half wait. I returned an hour and a half later and my car still wasn’t done. I had to wait another half hour before it was finished. It’s just frustrating as a customer to bring your car in for a set appointment and giving ample time, and then to see that your car is still not ready and you have to wait even longer. Those who took the time to make an appointment should be priority over those that walk in. And if somebody drops off their vehicle before their appointment then it should still be taken care of when their appointment was made. Keys that are left in the dropbox should be cleared out first thing in the morning before starting anything else. More

by ammrph Verified Customer Verified Customer

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The online service scheduling is confusing and incomplete. The service I required was not available to sign up for online. incomplete. The service I required was not available to sign up for online. More

by ORMSBYHOME Verified Customer Verified Customer

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