Frank Seitz

The young lady that assisted me was AMAZING. She was super friendly & informative. The service men were very detailed on the repot they gave as well. I love this dealership the staff is great! She was super friendly & informative. The service men were very detailed on the repot they gave as well. I love this dealership the staff is great! More

by kadebose37 Verified Customer Verified Customer

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Recommended a lot of services that were not needed like replacing my 10% worn brakes and 4000$ other services . replacing my 10% worn brakes and 4000$ other services . More

by TEIGEKI09 Verified Customer Verified Customer

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They are friendly and always answer all my questions and keep me updated on the service of my vehicle. keep me updated on the service of my vehicle. More

by gaylem169 Verified Customer Verified Customer

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Daniel totally ignored call after call text after text. I did not hear from him for 48 hours. I was told my extended warranty was a scam. My oil was 2 quarts low. I had written I need a oil change. It was I did not hear from him for 48 hours. I was told my extended warranty was a scam. My oil was 2 quarts low. I had written I need a oil change. It was written on my account I declined an oil change. They tried to send me home with a car 2 quarts low on oil. I had to call my extended warranty myself to find out my issue was covered. Terrible experience. Terrible communication Ryan explained everything to me answered my questions Frank the manager never called me back after multiple request, voicemails left More

by alyssasmom98 Verified Customer Verified Customer

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Comunicación, especially by phone, is practically non existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. existent. I needs a serious upgrade. Also information on progress could be better. Maybe also little more expedient service overall. More

by belanna47 Verified Customer Verified Customer

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To experience, no promotion and maintenance so so . Everything is extra payment. I am not happy Everything is extra payment. I am not happy More

by sandrozevallos Verified Customer Verified Customer

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Very professional service department and personnel! Each communication is great results! Thank you, Hyundai for serving my needs! Each communication is great results! Thank you, Hyundai for serving my needs! More

by floppyearsfarm08 Verified Customer Verified Customer

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I have always had a good experience with them. They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with They always go over and beyond by providing recommendations and resources that they have. Staff is always friendly and waiting area clean along with they provide snacks and a place to catch up on work or charge your phones. More

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Have had nothing but issues since buying our car from here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it an here. Lies, false promises and no return calls from any management including the GM at all! Check engine light came on within a month of buying it and it has been in the shop there for several weeks. More

by c-melton Verified Customer Verified Customer

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The service department is a very frustrating experience. It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to te It's nearly impossible to get someone to answer or return a phone call. They only text and, in this last service, my person did not respond to texts promptly, if at all. I finally had to go to AI to find a phone number to the service department that someone would answer and after several minutes, got ahold of the manager and explained that I had gone an entire day with no update on my car despite numerous requests. She told me that the service adviser left early for the day. I would think someone would return text messages for her if she is gone early. After I finally got my car back and part of the service was an alignment, the car is still pulling to the right. I contacted the service person and let them know that I wanted a refund for the alignment and I would get it done right somewhere else. she said she would check on that. That was 2 days ago and I have not heard back. This service experience is so bad, that despite liking the car, I doubt I would ever buy another Genesis. More

by THOM1 Verified Customer Verified Customer

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