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Frank Trotta
475 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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475 Reviews of Frank Trotta
July 23, 2025
I understand you make your money in service, however how dare you quote me one number and then add on $3,052.17 after the car was ready. The funniest but also saddest part of this ordeal was the clown servi dare you quote me one number and then add on $3,052.17 after the car was ready. The funniest but also saddest part of this ordeal was the clown service advisors begging for the loaner car back whilst my car hadn't even began to be worked on. i will NEVER purchase a BMW Again from your tacky dealership unless you apologize and give me back the car extra money you charged me. Truly pathetic. i was asking to speak to the only competent service advisor there; Chris Blanco but you told me he was on vacation for roughly a month despite my friend talking to him constantly to find the best way to upgrade their car. Do the people at the circus Rallye Bmw, i'm sorry car dealership feel better when they're hustling their clients? i must commend you on your xxxx poor service and most likely losing future customer(s) unless you make this right, which you wont because God Forbid you make an exception to honor a warranty that was barely over. hats off to you. More
by joann.desena1
Verified CustomerOther Employees Tagged: Carol Clark-Muniz, David Diaz, David Huang, Bobby Channan, Christopher Williams, Anthony Persaud, Cosmo Laurino, Dylan Diaz, Morgan Blanco
July 20, 2025
The staff took care of all my needs . I was in and out within an hour . Everyone was so courteous I was in and out within an hour . Everyone was so courteous More
by tmarciano94
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Victoria Sarocco, Cosmo Laurino, Richard Johnson, Layla Narvaez
July 17, 2025
Rallye never disappoints. Staff is friendly and make themselves available for any questions or concerns. Staff is friendly and make themselves available for any questions or concerns. More
by GARIMAPAT20
Other Employees Tagged: Gabriel Hale, Daniel Turin
July 12, 2025
I’ve been a Rallye BMW client for over 12 years. My recent experience with leasing a new 2026 X6 M60i was a pleasure! As always, Gabe Hale made it a straightforward and easy process. I highly recomm My recent experience with leasing a new 2026 X6 M60i was a pleasure! As always, Gabe Hale made it a straightforward and easy process. I highly recommend Gabe and Rallye BMW!! More
by BARRYZUCKER0
Other Employees Tagged: Christopher Blanco, Gabriel Hale, Sharonda James, Hasan Barakat, Christopher Williams
July 03, 2025
Receptionist extremely rude. BMW USA said RALLYE would get me an uber. I called them. She started arguing and saying they won’t get me an Uber. Then when I got there to get a loa BMW USA said RALLYE would get me an uber. I called them. She started arguing and saying they won’t get me an Uber. Then when I got there to get a loaner they advised that I had to be over 25. Which is fine. I get it. Rules are rules. BUT THEY TOOK ALMOST AN HOUR TO TELL ME THIS. I lost time and money because of this TERRIBLE customer service. The loaner guy that need to take info, kept walking around the dealership. For what? Idk. More
by Daniel
June 27, 2025
Overall, a very good service experience. Nothing negative to report. I will be back with my vehicles. Nothing negative to report. I will be back with my vehicles. More
by charlesgtown34
Other Employees Tagged: Francis Rueda, Christopher Williams, Victoria Sarocco
June 22, 2025
Frank was very professional. I didn’t drop off the car , but my Husband said everything was fine. He kept me updated right through the process. I was very satisfied with the serv I didn’t drop off the car , but my Husband said everything was fine. He kept me updated right through the process. I was very satisfied with the service . More
by MSGSENIOR
May 19, 2025
The dealer employees are very friendly they treat me very good and explain every day about my car. good and explain every day about my car. More
by JOAQUIM5258
Other Employees Tagged: Christopher Williams
