Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 36

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

April 05, 2020

Dealership Rating
Employee Rating

Awesome communication and showed excellent willingness to exceptional service and customer satisfaction. Cleared issues and provided this during the Coronavirus pandemic. Definitely separates them from ot More

by Wllmgreen
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Scott Robinson, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Adam Romano

Apr 06, 2020

Rallye BMW responded

Thank you for your fantastic feedback, we are pleased to know your recent experience was a great one, filled with exceptional service and communication.

March 15, 2020

Dealership Rating
Employee Rating

Service department is above and beyond. I’m always pleased they do a great job and always respect that my time is valuable and they always make me feel welcome. More

by MISSY908
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Scott Robinson, Brandon Tibbals , James DelVecchio, David O’Neill, Terence Palmer, Emily Reardon, Adam Romano, Chris Blanco

Mar 16, 2020

Rallye BMW responded

Thank you for your wonderful review. We are happy to know our service department is always welcoming and helpful.

March 09, 2020

Dealership Rating
Employee Rating

Great Service and was able to get me in without an appointment. I Will definitely use Rallye again for any service my BMW may need. More

by RFRANCIS47
Recommend Dealer
Yes
Mar 11, 2020

Rallye BMW responded

Thank you for sharing your five-star review! It is wonderful to hear that you enjoy our service department and we are looking forward to seeing you back again for your next maintenance!

March 08, 2020

Dealership Rating
Employee Rating

very helpful, courteous My service experience was quite pleasant. Whatever problem I had was taken care of My car was returned washed and cleaned and my advisor explained More

by STILLMAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2020

Rallye BMW responded

Thank you for your five-star review! It is a delight to know that you enjoyed your service visit and we hope you choose to visit us again in the future!

March 04, 2020

Dealership Rating
Employee Rating

Incredible Dealership Very professional dealership and would recommend to anyone that needs to service their vehicle. The staff and technicians are by far the best on Long More

by ERIK.PINTAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 04, 2020

Rallye BMW responded

Thank you, Erik, for sharing your wonderful recommendations and for your five-star review! We are looking forward to seeing you back again in the future!

February 09, 2020

Dealership Rating
Employee Rating

Awesome dealership and makes the entire service process very easy.. Very generous by giving loaner cars.. Also they suggest repairs only as much as required. More

by Lssrinivas
Recommend Dealer
Yes
Feb 10, 2020

Rallye BMW responded

Thank you for sharing your five-star service review with us! We look forward to seeing you back at our service department again in the future!

February 04, 2020

Dealership Rating
Employee Rating

Rear wheel was damaged and I’m still waiting on Rallye to do the right thing Don’t know what’s taking so long Thought BMW service was A1 More

by ONEPIERRE
Recommend Dealer
No

February 02, 2020

Dealership Rating
Employee Rating

The advisors and service team are always so polite. You always experience prompt And courteous service. I travel from Brooklyn because I love the service experience. More

by lisajgayle
Recommend Dealer
Yes

Other Employees Tagged: David O’Neill

Feb 03, 2020

Rallye BMW responded

Thank you for sharing your wonderful experience with us! It is great to hear that you love your service experiences with us and we are looking forward to seeing you back again soon!

January 31, 2020

Dealership Rating
Employee Rating

Service was great. No wait time. Was in and out within 5 minutes dropping off and picking up. Car was clean at pickup. Loaner was great too. More

by JILLY444
Recommend Dealer
Yes
Jan 31, 2020

Rallye BMW responded

Thank you for your five-star review regarding your recent service visit! It is great to know that there was no wait time and that you enjoyed your loaner vehicle. We hope you visit us again in the near future!

January 30, 2020

Dealership Rating
Employee Rating

Everyone is so willing to go above and beyond to please! I would recommend Rallye BMW of Westbury to all! Thank you for all you do! More

by mini0510
Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco

Jan 30, 2020

Rallye BMW responded

Thank you for sharing your excellent feedback with us! It is delightful to know that our team members are always willing to go above and beyond during your visit and that you would recommend us. We look forward to seeing you back again soon!

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