Frank Williams
Frank Williams at Schaller Honda

Frank Williams | Page 2

Finance Manager

Schaller Honda

1 Veterans Dr
New Britain, CT 06051

4.8
285 Reviews
4.8

285 Reviews

Write a Review

Dealership Experience

6 yrs, 8 mos

Industry Experience

22 yrs, 1 mo

285 Reviews of Frank Williams

June 24, 2026

Dealership Rating
Employee Rating

Initially I was very pleased. Amber was great,follow up exceptional, she made the sale. Dylan and Jim dropped the ball. Waited 1.5 Hours to be picked up. No calls for the delay fr More

by sjlewkowicz
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dylan Celone, Fred Pliskin, James O"Connor , Amber she was fantastic

Jun 24, 2026

Schaller Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 21, 2026

Dealership Rating
Employee Rating

As soon as I pulled up with my old car right out my car door Jaymee Harper was right there and guided me right through the whole process and was able to help me get into a 24 Honda Odyssey! Everyone who I More

by krkennedy89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Boucher , Jaymee Harper

Jun 21, 2026

Schaller Honda responded

Thank you for sharing your experience finding your used 2024 Honda Odyssey with our team. Mike and Frank are thrilled to hear that everyone made the process smooth and welcoming. We appreciate you recommending us and look forward to helping your friends.

June 17, 2026

Dealership Rating
Employee Rating

The staff was very helpful and welcoming! I already recommend Schaller to my neighbor who will looking for a car soon! More

by sandyr0415
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Celone , Loriann Close

Jun 17, 2026

Schaller Honda responded

Thank you for sharing your positive experience. We’re delighted our team was welcoming and helpful during your Honda purchase. We appreciate you recommending us to your neighbor.

June 16, 2026

Dealership Rating
Employee Rating

The new dealership looks amazing, and JJ helped us get into the right vehicle for our family! More

by edwin.luster1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Celone, JJ Jinks

Jun 16, 2026

Schaller Honda responded

We’re delighted our new showroom met your expectations and that Jj guided you to the perfect used Honda Odyssey for your family. We hope it brings you many enjoyable journeys together. Thank you for trusting us!

June 12, 2026

Dealership Rating
Employee Rating

Staff are welcoming, helpful and professional. The facility is clean and comfortable. My experience had me coming back for my third lease with them. More

by denpmcc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Loriann Close 5 stars, Nick Gaetano 5 stars

Jun 12, 2026

Schaller Honda responded

We appreciate that Frank and our team made you feel welcome and comfortable in a clean, professional setting. It means a lot that you chose us for your third Honda lease. Enjoy driving your Honda every day.

June 12, 2026

Dealership Rating
Employee Rating

I love my new dealership and my salesperson Loriann made all the difference. She was extremely informative and honest. Just loved her! More

by Lachanct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Loriann Close

Jun 12, 2026

Schaller Honda responded

It’s wonderful to hear how much you’re enjoying your new Honda CR-V Hybrid and that our sales team’s honest, informative approach made a difference. Thank you for sharing your positive experience. We look forward to assisting you again.

June 03, 2026

Dealership Rating
Employee Rating

Very quick and efficient process, great selection of cars. Exemplary customer service and short wait times. More

by plus3allday30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Celone, JJ Jinks

Jun 03, 2026

Schaller Honda responded

We’re thrilled the quick, efficient process and our car selection met your expectations on your new Honda Civic purchase. It’s great to know our team delivered prompt service with minimal wait time. Enjoy your Civic and reach out if you need anything further.

May 31, 2026

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Employee Rating

I was very happy with the service I received. Everything went very well. Thank you More

by ksmlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2026

Schaller Honda responded

We’re glad your service visit went so well. Enjoy your new Honda Civic and let us know anytime you have questions. Thank you for sharing your thoughts.

May 30, 2026

Dealership Rating
Employee Rating

I have had good luck with Schaller in the past so I am extremely disappointed at the results this time. After the purchase I took the car to Hoffman Lexus to get a base line since I would probably be usin More

by jckisaac012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 03, 2026

Schaller Honda responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 27, 2026

Dealership Rating
Employee Rating

Superb customer service all around. Lori Close was especially outstanding in her excellent attention to finding the perfect car for me. I greatly appreciated her attention to the detail More

by lisa.conti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Celone , Lori Anne Close

May 27, 2026

Schaller Honda responded

Thank you for highlighting our superb service and the care taken to find the perfect Honda for you. We appreciate your continued loyalty and look forward to assisting you again.

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