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Frankie Cao
Frankie Cao at Mercedes-Benz of Coral Gables

Frankie Cao | Page 3

Service Manager

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

Contact Me
5.0
103 Reviews

Dealership Experience

12 yrs, 6 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

5.0

103 Reviews

Write a Review

103 Reviews of Frankie Cao

April 14, 2023

Dealership Rating
Employee Rating

Your tow truck driver Jose Cruz went above and beyond to help me with my car. Thank you Jose! More

by angelleon150
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jose A Cruz

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Apr 16, 2023

Mercedes-Benz of Coral Gables responded

We are very happy to hear that Jose provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

March 19, 2023

Dealership Rating
Employee Rating

Excelent and unforgottable experience I’ve received the Best service and they give me the Best service. More

by mariaalejandra.navasgonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliseo Rivera

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Mar 20, 2023

Mercedes-Benz of Coral Gables responded

Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

Mar 20, 2023

mariaalejandra.navasgonzalez responded

The Best service

January 22, 2023

Dealership Rating
Employee Rating

Courteous and efficient. I like that you are assigned the same service clerk. Waiting area is comfortable with coffee and snacks available. More

by George Mihalakos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2023

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

December 12, 2022

Dealership Rating
Employee Rating

Great customer service, professional staff, and friendly attentivee on time return and knowledgeable and helpful personalized service More

by nsomoano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Dec 12, 2022

Mercedes-Benz of Coral Gables responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

November 22, 2022

Dealership Rating
Employee Rating

Frankie Cao always offered an outstanding attention. Having a car dropping me off and picking me up was also extremely helpful. Thanks More

by marcosgdomingues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 23, 2022

Mercedes-Benz of Coral Gables responded

We are very happy to hear Frankie and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

November 20, 2022

Dealership Rating
Employee Rating

They are not always nice When my 5 year old BlueTec started timing out…..over and aver again they denied knowing what was wrong Than they announced BlueTec was a failed technology They finally “fix More

by meganmcandless
Service Price Transparency
Workmanship
Recommend Dealer
No

Other Employees Tagged: Valentin Sanchez

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Nov 24, 2022

Mercedes-Benz of Coral Gables responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 29, 2022

Dealership Rating
Employee Rating

It's always a great service! ! I would like to personally thank Frankie for his flawless service. From the moment I arrive, seeing the same familiar faces is just fabulous!!! More

by Martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 28, 2022

Dealership Rating
Employee Rating

Perfect Customer Services ! Thanks to Frankie for always making it easy to have vehicle service. More

by bzyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 31, 2022

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 16, 2022

Dealership Rating
Employee Rating

Frankie is exceptionally knowledgeable about all products offered at Mercedes Benz of Coral Gables. He is always friendly, courteous and follows up throughout the service process. He has always given me grea More

by Ernesto Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 17, 2022

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

October 09, 2022

Dealership Rating
Employee Rating

Mercedes-Benz of Coral Gables does not disappoint. My last service visit was expedited. I was well informed of needed repairs and my car was returned in a timely manner. More

by sobedoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 10, 2022

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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