Frankie Cao | Page 3

Frankie Cao was excellent. Attended to me promptly, had loaner car secured and communicated with me throughout experience including when the repairs were finished. Attended to me promptly, had loaner car secured and communicated with me throughout experience including when the repairs were finished. More

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I called my service advisor, Frankie Cao, who is always very friendly and cheerful, to say that I needed a tow. He gave me the number, they answered immediately and came that day. He kept me informed of th very friendly and cheerful, to say that I needed a tow. He gave me the number, they answered immediately and came that day. He kept me informed of the progress on my car. I received an invoice by text when my car was ready and paid...very easy! As soon as I arrived I was greeted and directed inside to retrieve my car which came a few minutes later. My car is running again. Yay! More

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I am a long time customer of MB Coral Gables because of the excellent service experience they consistently provide every time.Frankie Cao is excellent. the excellent service experience they consistently provide every time.Frankie Cao is excellent. More

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I am a long time customer of MB of Coral Gables because of the excellent service experience they consistently provide every time. Management and staff are dedicated professionals who keep innovating ways of the excellent service experience they consistently provide every time. Management and staff are dedicated professionals who keep innovating ways to add value and a satisfying experience, which now includes the convenience of Alto car service pick up and return. Alto is a great alternative to their loaner car fleet, especially when your car will be ready in a few hours or later same day. I feel that MB of Coral Gables Service is a significant, incomparable benefit of owning a Mercedes! More

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They ordered a new headliner for my convertible and did a great job installing and giving me a loaner in the interim great job installing and giving me a loaner in the interim More

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Fast professional and efficient. Went out of their way to accommodate me with a loaner. Went out of their way to accommodate me with a loaner. More

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Frankie, went out of his way to make sure our service from start to finish went smoothly. He answered our questions and made us feel at ease. So glad he’s our service advisor. Louis & Patty Gurkin from start to finish went smoothly. He answered our questions and made us feel at ease. So glad he’s our service advisor. Louis & Patty Gurkin More

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Service was fast and the communication on the status of my vehicle was excellent and the home delivery of the vehicle post service is a great service. Special kudos to Frankie Cao my service adviser truly my vehicle was excellent and the home delivery of the vehicle post service is a great service. Special kudos to Frankie Cao my service adviser truly professional! More

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I had an issue with my rear brake light. I dropped into the dealership & was introduced to Andrea Alarcon. She was so pleasant & ultra accommodating. She invited me to the waiting area & offered me a bever the dealership & was introduced to Andrea Alarcon. She was so pleasant & ultra accommodating. She invited me to the waiting area & offered me a beverage while she checked to see if the part was in stock. It was not, but she ordered it and said she would Lmk as soon as it was in. She called me just a few days later to Lmk that the part had arrived and I should come in for the repair at my convenience. I went back to the dealership that very day. She greeted me with the utmost courtesy & professionalism. The repair was completed in less than two hours & they included a complimentary car wash!! Andrea was so knowledgeable and precise! She went above & beyond! She even sent me across the way to their body shop to get an estimate on a little body scrape on my front fender. She didn’t miss a thing! What’s more, Andrea is an excellent excellent representative for the dealership!!!! I have owned Mercedes cars for over 25 years. NEVER have I had such a wonderful experience with a service rep or dealership. They all treated me with such concern, politeness & respect. It was truly amazing!!!! I am so appreciative & now feel like family! I will be a Coral Gables MB customer for life, thanks to Andrea!!! AMAZING!!! More

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.all went fine and in good timing yesterday. Wait to long to get the car back. to get the car back. More

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