Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez | Page 9

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.7
176 Reviews
4.7

176 Reviews

Write a Review

176 Reviews of Frankie Martinez

July 18, 2022

Dealership Rating
Employee Rating

No call back either by Jason Sanchez mgr or Frankie Sales mgr. Seems once same made, customer service did not matter. More

by ajtracey1
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Sanchez

Jul 20, 2022

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2022

Dealership Rating
Employee Rating

I Trust universal Hyundai I am 81 yrs old and they explained everything to me clearly so I understood. I am very happy with the staff they are so nice. Fabio and Franky were really nice and friendly. More

by Fbobik
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fabio Ventura

Jul 14, 2022

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 19, 2022

Dealership Rating
Employee Rating

What a great experience I had at Universal Hyundai. My sales consultant, Jason, was awesome. He put up with my crazy search for a new car and helped make my dreams come true. Last time I purchased a n More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel , Jason Sanchez

Jun 20, 2022

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 04, 2022

Dealership Rating
Employee Rating

Great dealership! Great customer service. My salesperson was very knowledgeable about the product and helped make getting a new car a great experience. More

by JSPRING1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Salazar , Ivan Murillo

Jun 06, 2022

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

May 12, 2022

Dealership Rating
Employee Rating

The buying process was very time consuming. Too much, 6 or more hours. The salesman was great. We got a beautiful car and we like a lot. They drove all the way to Cocoa to pick it up for us. More

by CBRASSLETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diogo Maia

May 13, 2022

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 29, 2022

Dealership Rating
Employee Rating

Everyone was nice and there were no problems just a little time consuming as usual. More

by RICKARLEO
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi , Luis Narvaez

Apr 29, 2022

Universal Hyundai responded

Thank you, Rick! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 28, 2022

Dealership Rating
Employee Rating

It took almost 8 hours to buy a car. I bought a car one day 1 but it had a scratch and I wanted it fixed before picking it up. They said they will call me when it’s ready. Day 1 took More

by BOBLAST
Customer Service
Friendliness
Price
Recommend Dealer
No
May 05, 2022

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Thank you for providing your contact information and someone from our management team will be reaching out shortly. Thank you for your time, and hopefully, we can get to the bottom of this. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 07, 2022

Dealership Rating
Employee Rating

The salesperson Nick was excellent. He listened to what I wanted. Frankie the sales manager was good at closing the deal. More

by PJPHILLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Gomez, Billy King

Apr 08, 2022

Universal Hyundai responded

It's great to hear that Nick and Frankie delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 04, 2022

Dealership Rating
Employee Rating

All the employees at the dealership were very friendly and seem to really care about our needs. They did their best to try and show us as many vehicles as they can even with the low inventory Situation. More

by PSCIANNA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanchez

Apr 05, 2022

Universal Hyundai responded

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

April 01, 2022

Dealership Rating
Employee Rating

Very helpful and kind. Helped determine the best pick for me and was overall a really nice and easy experience. More

by Andrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanchez

Apr 02, 2022

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new purchase, Andrew! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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