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Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez | Page 8

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.7
176 Reviews
4.7

176 Reviews

Write a Review

176 Reviews of Frankie Martinez

January 06, 2023

Dealership Rating
Employee Rating

Very professional and easy process during purchase. This my second time purchasing a car through this dealer. More

by JESMYLEYDELVALLE1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Carlos Mejia , David Monsalve

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Jan 06, 2023

Universal Hyundai responded

Thank you for choosing Universal Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help,, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 24, 2022

Dealership Rating
Employee Rating

Very Poor Customer Service My credit Card was Use with out my authorization for car rental still waiting on refund no one it’s taking responsibility . More

by PRMAGDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alexis Ramos

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Dec 26, 2022

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina - Reputation Manager gnava1@universalhyundai.com

December 20, 2022

Dealership Rating
Employee Rating

Horrible after sale commmnication. Sales person got everything wrong. Complaining I was difficult to please. Yes true because everything he did was wrong or incomplete. More

by ajtracey1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Monsalve

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Dec 21, 2022

Universal Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gina - Reputation Manager gnava1@universalhyundai.com

December 14, 2022

Dealership Rating
Employee Rating

It was a good experience, found what I wanted and was out of there pretty quickly More

by MORALES.MEL2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Mckinney

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Dec 14, 2022

Universal Hyundai responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!!! Gina - Reputation Manager gnava1@universalhyundai.com

November 21, 2022

Dealership Rating
Employee Rating

good attention good service very kind, they were patient showing us the cars of preference. The patient seller. More

by MARIADELPILARO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Nov 21, 2022

Universal Hyundai responded

Maria, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 19, 2022

Dealership Rating
Employee Rating

Ty Nick for making our transaction a smooth one. Also Frank and our loan closer. This team is spectacular. More

by Johanna Balay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Simo Bassi , Nick Gomez

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Nov 21, 2022

Universal Hyundai responded

Johanna, We are very happy to hear Nick, Frank, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 28, 2022

Dealership Rating
Employee Rating

Good customer service. Very nice clean showroom. Marco treated us very well and I would recommend him and this dealership. More

by DJOINER922
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel, Simo Bassi , Marco Hurtado

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Oct 28, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 21, 2022

Dealership Rating
Employee Rating

They really worked with us to get the deal done and we were very excited about that. More

by coachmike2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Gomez

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Oct 23, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 03, 2022

Dealership Rating
Employee Rating

The seller took the car to be washed, and they never did,they returned the same without cleaning it. More

by Hyisel28
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hernandez

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Sep 05, 2022

Universal Hyundai responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 20, 2022

Dealership Rating
Employee Rating

Well they fix the recall i guess but it still show of in my car are app of myhyundai so I don't know what going on. More

by CARLOSMIND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Andres Garces , Gilbert Gregory, Anthony sales person 5 stars

Print
Jul 20, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Anthony and our team here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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