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Frankie Martinez
Frankie Martinez at Universal Hyundai

Frankie Martinez | Page 8

Sales Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

4.6
172 Reviews
4.6

172 Reviews

Write a Review

172 Reviews of Frankie Martinez

November 21, 2022

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Employee Rating

good attention good service very kind, they were patient showing us the cars of preference. The patient seller. More

by MARIADELPILARO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 21, 2022

Universal Hyundai responded

Maria, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 19, 2022

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Employee Rating

Ty Nick for making our transaction a smooth one. Also Frank and our loan closer. This team is spectacular. More

by Johanna Balay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Simo Bassi , Nick Gomez

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Nov 21, 2022

Universal Hyundai responded

Johanna, We are very happy to hear Nick, Frank, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 28, 2022

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Employee Rating

Good customer service. Very nice clean showroom. Marco treated us very well and I would recommend him and this dealership. More

by DJOINER922
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel, Simo Bassi , Marco Hurtado

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Oct 28, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 21, 2022

Dealership Rating
Employee Rating

They really worked with us to get the deal done and we were very excited about that. More

by coachmike2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Gomez

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Oct 23, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 03, 2022

Dealership Rating
Employee Rating

The seller took the car to be washed, and they never did,they returned the same without cleaning it. More

by Hyisel28
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Hernandez

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Sep 05, 2022

Universal Hyundai responded

It's fantastic to hear that Michael provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 20, 2022

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Employee Rating

Well they fix the recall i guess but it still show of in my car are app of myhyundai so I don't know what going on. More

by CARLOSMIND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Andres Garces , Gilbert Gregory, Anthony sales person 5 stars

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Jul 20, 2022

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Anthony and our team here at Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 18, 2022

Dealership Rating
Employee Rating

No call back either by Jason Sanchez mgr or Frankie Sales mgr. Seems once same made, customer service did not matter. More

by ajtracey1
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Sanchez

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Jul 20, 2022

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2022

Dealership Rating
Employee Rating

I Trust universal Hyundai I am 81 yrs old and they explained everything to me clearly so I understood. I am very happy with the staff they are so nice. Fabio and Franky were really nice and friendly. More

by Fbobik
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fabio Ventura

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Jul 14, 2022

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 19, 2022

Dealership Rating
Employee Rating

What a great experience I had at Universal Hyundai. My sales consultant, Jason, was awesome. He put up with my crazy search for a new car and helped make my dreams come true. Last time I purchased a n More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel , Jason Sanchez

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Jun 20, 2022

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 04, 2022

Dealership Rating
Employee Rating

Great dealership! Great customer service. My salesperson was very knowledgeable about the product and helped make getting a new car a great experience. More

by JSPRING1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Salazar , Ivan Murillo

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Jun 06, 2022

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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