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Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 7

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
319 Reviews
4.8

319 Reviews

Write a Review

319 Reviews of Fulton Benya

December 08, 2022

Dealership Rating
Employee Rating

Good service completed on time Courtesy device by service tech and others At the dealership More

by Tryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 09, 2022

Ken Ganley Ford Norton responded

Hi Tryan, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 02, 2022

Dealership Rating
Employee Rating

Nice place friendly employees and they know what they doing and they fast And if they told you one hour that’s me in one hour More

by Salah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Dec 03, 2022

Ken Ganley Ford Norton responded

Hi Salah, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2022

Dealership Rating
Employee Rating

Went there to have a recalled part replaced. Service was great. Waiting area was clean. They were finished quicker than expected. They even washed my car! I'm very satisfied with my experienc More

by Lainie356
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

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Dec 03, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 24, 2022

Dealership Rating
Employee Rating

Prompt service and very friendly. Service team explains everything and always clean truck after service. More

by DGHARBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington , Mike Hartley

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Nov 25, 2022

Ken Ganley Ford Norton responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2022

Dealership Rating
Employee Rating

Like the customer service always treated with concern. Confident that they will advise me on what needs to be done More

by eileen.holderbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Nov 20, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 12, 2022

Dealership Rating
Employee Rating

Service was handled professionally and timely, I would recommend this service to other customers in the future. More

by Lees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

Dealership Rating
Employee Rating

Excellent customer service excellent customer service. Excellent, taking care of me when I come out and set my appointments up. More

by Sdv6281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

Report | Print
Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 05, 2022

Dealership Rating
Employee Rating

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

Report | Print
Oct 06, 2022

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

September 29, 2022

Dealership Rating
Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

Report | Print
Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2022

Dealership Rating
Employee Rating

Said they would be charging me a couple hundred dollars for the service I needed because of unexpected problems and it ended up being almost half a grand more because of the parts being factory locked they More

by KYLEPOUNCEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Spath

Report | Print
Sep 17, 2022

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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