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Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 7

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
315 Reviews
4.8

315 Reviews

Write a Review

315 Reviews of Fulton Benya

November 19, 2022

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Employee Rating

Like the customer service always treated with concern. Confident that they will advise me on what needs to be done More

by eileen.holderbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Nov 20, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 12, 2022

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Employee Rating

Service was handled professionally and timely, I would recommend this service to other customers in the future. More

by Lees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 11, 2022

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Employee Rating

Excellent customer service excellent customer service. Excellent, taking care of me when I come out and set my appointments up. More

by Sdv6281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Nov 13, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 05, 2022

Dealership Rating
Employee Rating

Drop my r v off Wednesday done Friday thanks guys great service pick up Saturday thanks again More

by evalliere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Oct 06, 2022

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

September 29, 2022

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Employee Rating

Blue cruise software installed and it is awesome! As if this truck could get any cooler. Thanks, Scott! More

by Hntrjmpr1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Mike Hartley

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Sep 30, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2022

Dealership Rating
Employee Rating

Said they would be charging me a couple hundred dollars for the service I needed because of unexpected problems and it ended up being almost half a grand more because of the parts being factory locked they More

by KYLEPOUNCEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Spath

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Sep 17, 2022

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 10, 2022

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Employee Rating

Very courteous, very present, good work. Is there any need to say more when all went great More

by Orvandbec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 11, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 25, 2022

Dealership Rating
Employee Rating

Excellent service provided by the service department. They take great care of their customers! Will return again! More

by bludevilsdans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath, Brianna Worthington , Aaron Forsythe, Sean Pangburn

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Aug 25, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

July 13, 2022

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Employee Rating

It was my first time and whenni got there I was greeted by the dealer Austin who was very helpful and a awesome guy More

by Jttodd45
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Austin Temsey

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Jul 13, 2022

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that Austin had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 07, 2022

Dealership Rating
Employee Rating

EASY TO GET AN APPOINTMENT. STAFF IS VERY FREINDLY. WORK COMPLETED WHEN PROMISED. FREE CAR WASH WHEN DONE. More

by tbyers4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath

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Jul 07, 2022

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

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