Gary Cohen
Gary Cohen at Westside Lexus

Gary Cohen

Senior New Vehicle Sales Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
52 Reviews
5.0

52 Reviews

Write a Review

Dealership Experience

26 yrs, 2 mos

Industry Experience

32 yrs, 10 mos

52 Reviews of Gary Cohen

April 19, 2024

Dealership Rating
Employee Rating

We had an excellent experience when we purchased our new NX350h from Mark Solomon and Gary Cohen. Mark did an excellent job showing us our options and providing information about the vehicle. He took his More

by efastow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Apr 19, 2024

Westside Lexus responded

We're so glad to know that Mark and Gary made your buying experience a pleasure at Westside Lexus. It's great to see you had an excellent time exploring options for the new NX 350h! Thanks for choosing us, we appreciate it!

April 04, 2024

Dealership Rating
Employee Rating

Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

by BARRYML
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 04, 2024

Westside Lexus responded

Barry, I'm sorry to read about your experience with our phone service and the lack of inter-departmental teamwork. We strive for excellent customer service and it seems we fell short during your interaction. Your feedback is valuable in helping us improve and I'd like to do what I can to make things right. I will search for your contact information and be in touch soon. Thank you, Michael Lorch - Fixed Operations Director - mlorch@westsidelexus.com

April 01, 2024

Dealership Rating
Employee Rating

Our shopping experience for the NX 350 h we purchased was excellent. Mark did an outstanding job during our test drive and while we were trying to choose our vehicle. He offered great information with no More

by efastow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Apr 01, 2024

Westside Lexus responded

We're so glad to know that your shopping experience for the NX 350 h was excellent at Westside Lexus. It's wonderful to see how Mark provided great information and helped you make an informed decision. We appreciate your kind words about our after-sales service too!

October 29, 2023

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Employee Rating

Excellent service- repeat happy customer- Alex W- is the most patient salesman ever and set up my new ride perfectly More

by lrosenthl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Oct 30, 2023

Westside Lexus responded

Thanks for your loyalty and kind words about our service! We're delighted to know that Alex was able to help you find the perfect ride at Westside Lexus. Safe travels!

October 14, 2023

Dealership Rating
Employee Rating

I was looking for an easy purchase of a car that I knew I wanted, without unnecessary sales pitches on what I knew I didn't want, and with zero pressure for add ons at point of sale. That is exactly what More

by lindono5
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro, Brooke Malia

Oct 16, 2023

Westside Lexus responded

We're glad to know you had a smooth and pressure-free buying experience at Westside Lexus. Your recommendation means the world to us! Enjoy your new car, and thank you for choosing our dealership.

October 04, 2023

Dealership Rating
Employee Rating

Jeffrey is the best! He consistently reads his customer's needs/wants and provides the best solution! He makes the experience so pleasant that I look forward to buying More

by KELLY90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2023

Westside Lexus responded

We're so glad to know that Jeffrey has been able to consistently meet your needs here at Westside Lexus! It's wonderful to hear how much you enjoy the car-buying experience with us. Have a great day and enjoy the ride!

September 20, 2023

Dealership Rating
Employee Rating

Westside Lexus always comes through for me every time. From sales to service, they always exceed my expectations. I would not go anywhere else for my car purchase and service. Just picked up my new RX3 More

by kittiegug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Andrew Nagler, Alex Winnicki, Manuel Gomez , Stefan - service dept. - excellent service

Sep 20, 2023

Westside Lexus responded

We're so glad to know that you've consistently had great experiences with us at Westside Lexus! Enjoy your new RX350, and thank you for keeping the previous one in the family. We appreciate your loyalty and look forward to serving you again!

April 14, 2023

Dealership Rating
Employee Rating

Good service fast good financial for customer very interested and friendly nice and easy for customer More

by QUALUONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers, Lauren Goldman, Shawn An, Hai Do , Louis Blackmon, Steve Davis

Apr 19, 2023

Westside Lexus responded

Thank you for the five-star review! We are thrilled to hear that you had a great experience at Westside Lexus. We appreciate your business and hope to work with you again down the road.

February 02, 2023

Dealership Rating
Employee Rating

Very pleased with the time spent to update us on Lexus and out new vehicle. More

by ssssnathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2023

Westside Lexus responded

The team at Westside Lexus loves seeing great reviews! Thank you for your kind words!

October 01, 2022

Dealership Rating
Employee Rating

We have been customers since 1993. Gary Cohen and Alex Winnicki have always provided excellent advice and attention on our purchases and financing options. The service department has More

by JLEWIS21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki, Anil Sharma

Oct 03, 2022

Westside Lexus responded

Thank you for the great review! We are so glad to hear that you are so confident in Gary, Alex, and the Westside Lexus team to get the job done. We appreciate your business over the years and hope to see you back again down the road!

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