Gary Guinn | Page 3

Extremely let down after my previous good review. While they were "working" on my car, they couldn't diagnose the issue. The general manager, Gary, drove the car and immediately said he had it figure While they were "working" on my car, they couldn't diagnose the issue. The general manager, Gary, drove the car and immediately said he had it figured out, but that I'd have to bring the car back due to them not having a loaner vehicle. He tells me that they would call me to schedule an appointment. Fast forward a week and a half, I call them and get told that I would have to make the appointment because of a new way they deal with loaner vehicles. I make the appointment and when I show up, I get told that I'm not allowed to get a loaner vehicle because I'm under 21. Granted, I had to have a loaner vehicle 2-3 separate times. Once for over a week. Long story short, my vehicle is still has damage that was present when I purchased the car and it feels like they are attempting to dodge responsibility and throw me around the ropes on this issue. More

by jordansears987 Verified Customer Verified Customer

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Erin listened to my request, quickly found what I was looking for, and was patient. Thank you Erin! The additional assistance from Jason, Gary, and Blake were also much appreciated! Great experience all looking for, and was patient. Thank you Erin! The additional assistance from Jason, Gary, and Blake were also much appreciated! Great experience all around. More

by Shawna Verified Customer Verified Customer

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Easy to deal with, price didn’t change when I arrived and no foolish market adjustment inflations no foolish market adjustment inflations More

by rwkish Verified Customer Verified Customer

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I love Mr Robert and the team they really worked hard to help me. Thank you again for all you done. Star Chevrolet is the best . help me. Thank you again for all you done. Star Chevrolet is the best . More

by Mzhus247 Verified Customer Verified Customer

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From the first phone call until I walked out of the door, every single person I encountered was beyond friendly and very helpful. This is our second vehicle from Star and won’t be the last. every single person I encountered was beyond friendly and very helpful. This is our second vehicle from Star and won’t be the last. More

by Sara.Payne Verified Customer Verified Customer

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Awesome service, couldn't be more satisfied with my new truck plus they delivered it to florida from mississippi new truck plus they delivered it to florida from mississippi More

by Det5 Verified Customer Verified Customer

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Don’t buy a vehicle from star. They tell you something and don’t stand by their word.I would rather walk than deal with them.All they do is lie. They tell you something and don’t stand by their word.I would rather walk than deal with them.All they do is lie. More

by Maverick Verified Customer Verified Customer

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Very helpful and all super sweet workers! They did not pressure us into anything we couldn’t handle! They did not pressure us into anything we couldn’t handle! More

by Christinekugelmann20 Verified Customer Verified Customer

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Our salesman, Parker, was great. There was zero pressure to buy. He showed great customer service and even went above and beyond to make sure we were happy with our purchase. There was zero pressure to buy. He showed great customer service and even went above and beyond to make sure we were happy with our purchase. More

by my.three.s0ns Verified Customer Verified Customer

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Awesome experiences with some of the most awesome employees I've ever dealt with at a dealership. employees I've ever dealt with at a dealership. More

by bakertwins2 Verified Customer Verified Customer

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