Gary Opitz | Page 24

I will never use them again for service. They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so natura They caused us a $2400 repair as a result of negligent and false information provided to my husband. Our 2013 Honda car was making a noise, so naturally we took it to Mungenast. We were told that the noise was in the engine due to loose part and was not recommended to open the engine to repair as this would be cost prohibitive. The technician did not believe there was any harm at driving the car as such. My husband then decided to continue to drive the car a few months with the assurance that was conveyed to him that there was no concern. I became worried and asked him to take the car to another dealership for a 2nd opinion. Today we were told we need the VTC Actuator replaced and possibly the Timing Chain. All together we are looking at a $2400 repair cost. Finally to make matters worst, I had my oil change yesterday at Mungenast, but when I collected my car, the dashboard still stated 30% Oil life. In the best case scenario the technician just forgot to switch a button to restate the oil life but at worst they did not change my oil. I have 0 confidence in their ability and will not be returning as a customer. More

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Third car purchase from Mungenast St. Louis Honda This is the third vehicle we bought from St. Louis Honda. Rob Carroll is a great salesman, with good followthrough and a man of his word. The servic This is the third vehicle we bought from St. Louis Honda. Rob Carroll is a great salesman, with good followthrough and a man of his word. The service department is very customer orientated and highly qualified. More

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New Car Purchase, #5 Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased els Recently I purchased my 5th new car from Mungenast Honda, and the Mungenast Honda service department has maintained all, plus two Civics purchased elsewhere as pre-owned I've never been disappointed with sales or service at Mungenast Honda, in fact the entire buy & service experience is outstanding. I work with sales representative Bob Carroll: I call Bob about a car in the Mungenast inventory, Bob has the vehicle out front when I arrive for a test drive and a price proposal ready when I return; one or two iterations on options and price and the deal is done and I'm on the road in about 2-hours elapsed time. Outstanding. My experience with the service department is the same, and the family members drive their Hondas about 200,000-miles, wrecks notwithstanding, so I work with Honda Service on regular intervals. Excellent Cars! More

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Great wxperi nice at St. Louis Honda Always a great experience purchasing a new vehicle at St. Louis Honda. Rob Carroll does an excellent job to make sure you get the vehicle that is righ Always a great experience purchasing a new vehicle at St. Louis Honda. Rob Carroll does an excellent job to make sure you get the vehicle that is right for you. The Sales Manager, Jim Davies, is a pleasure to work with as well. Also, always top notch service working with Gary Optitz in the service center. More

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Oil change Gary was wonderful, great customer service, and patiently explained everything to me. Wonderful service and takes less time then I expected. Price is Gary was wonderful, great customer service, and patiently explained everything to me. Wonderful service and takes less time then I expected. Price is good, cheaper then other places. Lounge was comfortable, nice, and quiet. More

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Always a great experience!!! I am have always taken every car I owned to the dealership— they know your car best! Every time I go in there, I deal with the same service advisor Ga I am have always taken every car I owned to the dealership— they know your car best! Every time I go in there, I deal with the same service advisor Gary Opitz. He will tell me exactly what needs to be done and if matter is urgent or if it can wait— that is what expect someone to be up front and honest. I know every time I go in there I am going to have the same experience as before— I honestly to do not have one complaint about St. Louis Honda. I would also like to thank Micah who helped me out when Gary was away from his desk. Thank you so much for having the BEST service advisors!!! It make a HUGE difference!!! More

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very professional battery replacement, rear brakes, and an oil change all done as requested and with the utmost expediency. I will always bring my Honda to this dealer battery replacement, rear brakes, and an oil change all done as requested and with the utmost expediency. I will always bring my Honda to this dealership!! More

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A Frustrating Service Department We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part, we set up an appointment for the following week at 9:30 in the morning. The next week we received a message to confirm our 7:00 a.m. appointment. We called to inform them that our appointment was 9:30 and were told we would have to reschedule in two weeks. We called the customer relations manager about the problem and she assured us that we could keep the original 9:30 plan. A couple days later, the dealership calls to remind us of our 7:00 appointment. We called back and they insisted the service was scheduled for 7:00. We talked to customer relations again and she told us to come in at 9:30. The next day we get an email reminding us our 7:00 appointment. Add another round of this nonsense and you get the general idea that this company is in chaos. On arriving at service, the service tech then informs us of a price $78 higher than our quote. The reason? They service department quoted a price for the wrong part. Amazingly, however, they had the correct part.available and could still do the work. No offer to make any adjustments--just a take-it-or-leave-it attitude. We should have refused, but considering how many phone calls and time we had invested in this minor repair, we agreed to the work. I called the general manager a few days later in response to a satisfaction survey with Mungenast. He agreed to look into the matter and a couple weeks later, we received a check for $78. So kudos for that. However, in thinking about more service or replacing any of our four Hondas, I'd recommend going elsewhere. It's almost as if they don't want our business. More

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NEW VEHICLE PURCHASE Third new vehicle purchased from this dealership. It was another great experience. Joe Basler, our sales rep was great to deal with. We highly recomm Third new vehicle purchased from this dealership. It was another great experience. Joe Basler, our sales rep was great to deal with. We highly recommend this business! Joe Jackson More

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Service Advisor - Gary Opitz I wanted all to know about the courteous, friendly and knowledgeable advise I received from Service Advisor Gary Opitz. Gary treated me with respect I wanted all to know about the courteous, friendly and knowledgeable advise I received from Service Advisor Gary Opitz. Gary treated me with respect and excellent product knowledge. I spoke to Gary last March, during routine maintenance and liked him so much I asked for him for my last service, just last week. He is helpful and treats customers like they deserve to be treated. I will be asking for Gary for all my future needs. Service is a great way to keep a customer. Honda's are a great product but with advisor's like Gary, it's a good way to ensure customers stay in a Honda and it means a lot. Thanks Gary. More

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