Gary Thiem | Page 15

Ram purchase The sales team was very good however the finance guy was misleading (reason for 4 stars) especially when dealing with the extended warranty. I repeate The sales team was very good however the finance guy was misleading (reason for 4 stars) especially when dealing with the extended warranty. I repeatedly told him I did not want it but was persuaded into purchasing it once he lowered the price. After looking more closely at the sevice plan the next day, I noticed there was a $200 deductible if the vehicle was taken to another dealer for repairs. The finance guy intentionally did not tell me this because he knew I lived 6 hours away and I would not be bringing the vehicle to the purchasing dealer for service. Within 12 hours, I tried to cancel the extended warranty which included gps tracking, windshield repair and paint warranty but he told me I could not cancel it. He was very pushy and intentionally confusing and he left me regretting the purchase. More

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TOP NOTCH SERVICE! Jesse was fantastic to work with. He was knowledgeable about the vehicles that fit our specifications, very personable, professional, is great with fo Jesse was fantastic to work with. He was knowledgeable about the vehicles that fit our specifications, very personable, professional, is great with follow-up, and what was even better, no pressure! We returned for a second visit because Jesse reached out regarding month end deals, and we definitely wanted a 2nd look at the car we had our hearts set on and that would meet our needs for a family of 6. Well done Team Carl Burger, your customer service is TOP NOTCH! Additionally, Gary went the extra mile to work within our budget, and made a deal we couldn't refuse. These guys made it a pleasant experience, and it feels like we fave made some new friends that we will most likely connect with in the future. Our family is forever grateful! We will most likely return to Carl Burger for the next vehicle when that time comes. More

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Excellent customer service My experience at Carl Burger Dodge was awesome. I was treated with the utmost respect and the customer service provided was excellent! Vidal & Gary My experience at Carl Burger Dodge was awesome. I was treated with the utmost respect and the customer service provided was excellent! Vidal & Gary got me the best deal on my trade in, & got the price of my Jeep where I needed it to be. I love my new vehicle! I would highly recommend family or friends. More

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Best car buying experience ever!! The people at this dealer know how to treat their customers. They listen to people's needs, and deliver what's asked for with a smile. This is our The people at this dealer know how to treat their customers. They listen to people's needs, and deliver what's asked for with a smile. This is our 6th vehicle over the last 15 years, and when the time comes again you can bet we'll be back at Carl Burger! More

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Very very bad experience I was recommended, by a friend to go there, that They would treat you very fair, even with bad credit, however I was able to get a cosigner whom was I was recommended, by a friend to go there, that They would treat you very fair, even with bad credit, however I was able to get a cosigner whom was approved instantly. They told me they would call me back ASAP, they never did, and I had a decent down payment, with a trade in valued at 2200.00 dollars. I was not trying to get some 40 or 50, 000 dollar vehicle, just getting something basic.My cosigner could not believe it, I even attempted 1 phone call back to them, and was given a run around. I will never go there, very Pathetic vustomer service. More

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Awesome team. The team at this dealership from top to bottom is above the rest.. Very nice and professional and welcoming.. Brian in sales and the finance departmen The team at this dealership from top to bottom is above the rest.. Very nice and professional and welcoming.. Brian in sales and the finance department are awesome and completely friendly.. They want the sale but, want to get it in a way that puts the new owner in the best situation.. More

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Best experience This was an excellent car buying experience for me. Sam who was my sales associate was very helpful,attentive,knowledgeable and professional. Every co This was an excellent car buying experience for me. Sam who was my sales associate was very helpful,attentive,knowledgeable and professional. Every commitment he made was kept and he also followed up to ask if there was anything else he could be of assistance with. Carl Burger and the team was a five star experience! More

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Great Deal with Amazing Service!! Due to the high cost of gas and my long commute, my husband and I decided that I needed to get a fuel efficient vehicle. We decided that we wanted to Due to the high cost of gas and my long commute, my husband and I decided that I needed to get a fuel efficient vehicle. We decided that we wanted to purchase a used car that was a couple years old. A friend told us about Carl Burger Dodge and assured us that we would get excellent service and a fair deal there. Even though we live in Oceanside and Carl Burger is in La Mesa, we decided to take the trip on the advice of our friend. Well I have to stay the trip was worth it! The experience we received from the moment we drove up was nothing less than exceptional. Gary Thiem made sure we were well taken care of. We were introduced to Able Chemsi who set us up with salesman Sam Portes. They were very friendly and professional. We had already done some shopping on their website, so we had an idea of the vehicles we wanted to check out. The first one we looked at was the prefect one for us. Sam took us out for a test drive and we knew that it was the one we wanted to purchase. Sam was able to answer all of our questions and went over all of the features of the car and even synced my iphone for me.. The financial part of buying the car was also a great experience. We feel we got a fair trade-in on our truck and an exceptional price for the car and extended warranty. Mike Kaziyev handled the finance. He was through and efficient, explaining all of the options to us so we could make the best choice for our needs. Over all our experience with the Carl Burger team was outstanding! We are very happy with our purchase and will highly recommend this dealer to our family and friends who are looking to purchase a new or used vehicle. Thank you all for making our car buying experience pleasurable. Sincerely, Annette Belmore More

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Carl Burger organization is commendable. I have never had this good of an experience buying a vehicle. The organization holds to its montra of "family". this good of an experience buying a vehicle. The organization holds to its montra of "family". More

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The guys were very nice and helpful. The finance process was quick and easy. I got a decent amount for my trade. They made sure I was completely satisfied before I left. was quick and easy. I got a decent amount for my trade. They made sure I was completely satisfied before I left. More

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