Gen Awanohara

My wife and I just had probably the best car buying experience ever. All thanks to our client advisor, Mr Harold Shelby. Harold was very patient, understanding, and very supportive of our decisions from beginning to end. He listens (!), he provides suggestions, and he really means it when he says we’ll make it work. Harold did an exceptional job for us! I highly recommend this dealership and all its staff who helped us purchase a new BMW X2 for my wife. We will definitely be coming back here for another BMW when time comes.

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Ron was great. He took good care of us. Excellent customer service. He did his best to find the vehicle we liked a Very friendly.

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Our salesman Roberto was amazing. He was able to anticipate our needs when making a decision to purchase a car. My husband and I had a lot of questions and test drove multiple vehicles, and Roberto was able to guide us in our search without being pushy. A big thank you to Roberto for making buying a car as enjoyable as it could be.

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An overall wonderful experience with the dealership. I found a CPO vehicle on the BMW website and the dealership set me up with Miguel. I test drove it one day and bought it the next. Not only was it a remarkable deal, they also threw in some accessories I had been eyeing. A total no-pressure experience from both Miguel in sales and Gen, who handled our financing. This is the 2nd vehicle I've purchased since moving to the DMV and I will definitely be coming back here if I live here long enough to buy a 3rd.

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Had the most amazing experience with BMW SILVER SPRING for my first luxury vehicle purchase. My intention was to get a certified used BMW X5 but when the mileage prevented me from getting the car I wanted, Ron the salesman helped me find a new 2021 X5 that fit my needs. Ron the salesman is professional, awesome and knowledgeable. He was the only person that came outside to assist me in the cold. Gen, the finance manager made the process smooth and fast I was done within 2 hours (WOWZERS!). I also like that it’s paperless walked out with a flash drive instead of a textbook of paper. Thanks to Ron and Gen, I was able to drive home in a brand new X5 the day before Christmas.

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Jacob is the best. He is kind, patient and knows all things BMW. We purchased 2 2021 BMW 2021 X5 last month and he was able to track down the exact color combinations and packages that were wanted. The cars were brought in on time and the whole buying process was buyer focused. He gives 110% to his clients in making sure a fair deal is made and spends time explaining all the vehicle features before you leave. I look forward to working with Jacob in the future and buying more cars for our family and extended network.

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We had a great experience with Karen at BMW of Silver Spring. She was helpful, professional, and made the process as painless as possible. Definitely would recommend.

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Very smooth purchase experience overall. Andre was a pleasure to deal with and was thorough as well as straightforward throughout. I would not hesitate to recommend silver spring BMW as well as Andre for a new BMW purchase.

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My second BMW purchase with Mr Andy Alexis. I traded in my X3 for an X7. I really appreciate the genuine , no pressure experience with Mr Andy, thats what made me come back. I got a good price for the trade in and a great discount on the brand new X7. Could not be happier! Mr Gen was very informative and efficient on the financing part of the deal. Definitely BMW of Silver Spring is the place to go for my future purchases.

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We had a great experience buying our 2021 X5 with David Strassman from BMW of Silver Spring. The entire process felt great - never pushy or rushed - even as we explored several options on tight year-end timelines. David always kept us informed, worked hard to find inventory that met our desires, and stayed hours late so we could take delivery and get a thorough walk-through before the holiday. We will definitely be return customers.

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