Gene Cocchiarella | Page 2

Quick to respond,friendly people. Changed my mind on viechal. Bought new car in stead. Changed my mind on viechal. Bought new car in stead. More

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Jeanne was very informative and helpful. He was right on top of things through the whole transaction. Great job He was right on top of things through the whole transaction. Great job More

by WGLIDDEN Verified Customer Verified Customer

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It remains to be seen how they treat me post-sale. The process leading up to that has been completely incompetent and disrespectful. Emails ignored, salesman kept me waiting (like 30 minutes after he walk process leading up to that has been completely incompetent and disrespectful. Emails ignored, salesman kept me waiting (like 30 minutes after he walked away with no explanation or excuse), waited over a week to call me after promising to update me at two days, dealership never mailed documents I was told to expect, didn't call me to update me on issues at the dealership, didn't mark documents for signatures required, didn't follow up with insurance company after sitting on contact info over a week, requested the same info three times, the third time asking me to do what they'd already agreed to do. . And they never responded to emails from the start, enquiring whether adverised vehicles were available, I will say the logistics people that delivered the vehicle were super polite and courteous. More

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Worst experience I have ever had with a car dealer or almost any business. I'm a cash buyer ready to get a van for my business. I went there personally and met with the Sales Manager, Chuck Wolfe. After almost any business. I'm a cash buyer ready to get a van for my business. I went there personally and met with the Sales Manager, Chuck Wolfe. After telling him what I was looking for he pawned me off on one of his sales guys, Steven Francoeur. I then had the same conversation with him and gave him my contact info and even a copy of my license. He said he would follow up. After several days of not hearing back, I called him. He said he had no notes or recollection of me. We had the same conversation again and he said he would send over info on a vehicle after we got off the phone. Another two days go by. So I email him and he says he is confused and has no idea who I am. At this point, I went back to Chuck and he handed me off on another sales guy, Gene Cocchiarella. I tell Gene the stock number of the exact vehicle that I want. He says the vehicle is in their shop and needs to be cleaned up and he'll get right on it. A week goes by with no word, I call him again. He says they can't find the vehicle and asks me if I want another one. I tell him that I am only interested in a vehicle with similar mileage and price. A few days later he gets back to me and tells me they found the vehicle that I wanted and they are putting a new part in it. I wait another week before calling again. It's still in the shop. Another two weeks go by and Gene calls me on a Saturday evening and tells me that the vehicle just needs a new seat and he is going to have them take it from one of their many junks and give me a call on Monday to get everything settled. Of course, there is no call on Monday. The following Monday I text him. No response. Another few days go by and I text him again saying this is beyond ridiculous and that if he was interested in selling a vehicle to me he needed to get back to me. No response. So almost two months after my initial visit when I was ready to pay cash for a vehicle there's nothing but wasted time. I never write reviews but this was so beyond bad I had to warn others. If you value your time at all, I'd avoid these people. They are either incompetent or just don't give a s***. More

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Gene was very helpful and the best sales man we have we bought a car at another place and gene bets that person thank you again gene bought a car at another place and gene bets that person thank you again gene More

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Absolutely first class experience, especially our sales professional, Gene, who went above and beyond our expectations. Contact Gene. You can’t do any better! He is incredibly knowledgeable and seemed to professional, Gene, who went above and beyond our expectations. Contact Gene. You can’t do any better! He is incredibly knowledgeable and seemed totally in synch with our vehicle needs. I believe that our new car will prove to be a perfect fit. Thank you Merchants Auto and thank you Gene! More

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Fantastic dealership. Gene was great, found me the car I wanted, I'm so happy. Gene is efficient and friendly would highly recommend Merchants Auto. Thankyou Gene. wanted, I'm so happy. Gene is efficient and friendly would highly recommend Merchants Auto. Thankyou Gene. More

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This has by far been my best car buying experience ever!! The sales staff and all employees are friendly, upbeat and helpful.. Gene was great! Answered all my questions at any time and was in constant commun The sales staff and all employees are friendly, upbeat and helpful.. Gene was great! Answered all my questions at any time and was in constant communication with me!! More

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Gene was super nice and very helpful! The moment I had pulled into Merchants Gene was standing outside, from the moment he came up to us, he was very respectful of what I wanted and super The moment I had pulled into Merchants Gene was standing outside, from the moment he came up to us, he was very respectful of what I wanted and super nice. The whole dealership was nice and always made sure I was happy at all times! More

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Gene need get more then 5 stars. He went above and beyond what he should. He got me into what i need. He give me a tip to save on insurance. He is not a pushy guy. what he should. He got me into what i need. He give me a tip to save on insurance. He is not a pushy guy. More

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