Geneva Carr | Page 3

The Customer Service has gone above and beyond what I’ve ever experienced or expected from a car dealership. In addition to all of that when I got a flat tire, they had me in and out of there within 30 minu ever experienced or expected from a car dealership. In addition to all of that when I got a flat tire, they had me in and out of there within 30 minutes and had a car wash added to it for free of charge, I am so grateful and so impressed with lowkey that I would highly recommend them to anybody looking to purchase a vehicle. More

by janefederoff Verified Customer Verified Customer

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Nice environment, nice people, managers, salesperson, service department advisor (Chris), everyone there is a super nice people. service department advisor (Chris), everyone there is a super nice people. More

by roc200364 Verified Customer Verified Customer

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Outstanding service, thanks again for another fine VW, I will be back for either another VW or Subaru will be back for either another VW or Subaru More

by bpshenk Verified Customer Verified Customer

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Great service enjoyed the visit and thank everyone for being so nice I would recommend it everyone being so nice I would recommend it everyone More

by MWILLIAMSJR Verified Customer Verified Customer

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I loved my experience purchasing my used vehicle. Tom Suggs was wonderful to work with! However, the financing team was not so easy. After purchasing my car, I was met with a voicemail saying that I Tom Suggs was wonderful to work with! However, the financing team was not so easy. After purchasing my car, I was met with a voicemail saying that I needed to come in to re-sign the financing agreement. It was difficult to get a hold of them, especially Alex, and when I did, it was hard to find a time to come in and re-sign. It has also been very difficulty to understand what Alex was saying. I spent all of my afternoon waiting for the financing team to get organized to complete this task, and it still hasn’t been resolved. I would’ve appreciated it if the financing team at Lokey would be more organized and better at communicating. More

by ihuntviolas Verified Customer Verified Customer

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I would ONLY purchase a VW from Geneva Carr. She has an extensive knowledge base on VWs, which I could tell by her awards and prior communication. It was super easy to build a solid relationship She has an extensive knowledge base on VWs, which I could tell by her awards and prior communication. It was super easy to build a solid relationship prior to making a huge purchase. When my daughter and I met her during my appointment, it was like greeting an old friend and Geneva NEVER rushed me or my daughter on this decision. We decided on a used and beautiful Tiguan. The process was easy with only a few hiccups but we kept being positive and I went home with the Tiguan that evening. Geneva introduced me to everyone like they were family as well from management to the service department. Taylor in the Finance Department also did his magic for getting me approved for financing and he was extremely kind & professional by explaining every detail of my contract. Thank You Geneva and Lokey for everything. I love my VW!!!! More

by neganrules0612 Verified Customer Verified Customer

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Geneva Carrs was extremely helpful and did absolutely everything she could to help! Thank you!!! everything she could to help! Thank you!!! More

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I went into the dealership, not expecting much like all other dealerships. Geneva and Dominic made this process so easy we were in and out the dealership within two hours. On top of that they gave me and m other dealerships. Geneva and Dominic made this process so easy we were in and out the dealership within two hours. On top of that they gave me and my wife one heck of a package deal that included things that I didn’t even know that was able to be included. I would highly recommend going to Dominic or Geneva if you’re looking for a new or used car. More

by markmorales2277 Verified Customer Verified Customer

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I received outstanding customer service from LoKey and would highly recommend to anyone in the market to purchase a vehicle. Joe Haig was very professional and addressed all of my purchasing concerns and would highly recommend to anyone in the market to purchase a vehicle. Joe Haig was very professional and addressed all of my purchasing concerns and made the buying process very efficient. Thanks Joe More

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So after the hurricanes, I needed a car because I lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to real lost one. I found a used Chrysler Pacifica at Lokey Volkswagen. Due to construction on the road in front of there building there was no place to really test drive it except circle their parking lot. So I bought the car. First It Took 2 months to get my license plate. They actually had to give me a dealer plate. It took so long. My salesman screwed up, I had to go to a Chrysler dealer to get a Second key that my salesman Alessio promised. He said everything was set, it wasn’t I had to stand there and wait for lokey to send a purchase order over after the key was coded. It took several hours. I’m disabled and it was uncomfortable waiting. My air conditioner doesn’t seem to be working properly I made an appointment with my salesman, when I brought the car in and they said I was a walk-in and I was forced to wait half a day. My salesman, Alessio had also told me it was all set, it wasn’t. Next the service technician got snotty with me when he told me I was a walk-in. I told him that it was supposed to be set up from my salesman, Alessio, I had been six weeks waiting but he didn’t care. I’m still not sure the air-conditioning is working properly because it has not been very warm out and I have not been able to test it. The car was supposed to come with headphones and a remote for the entertainment center, but it didn’t when I told him about it. They said it was too bad. It didn’t come in with the car. Also, it is an eight passenger van, and the eighth seat was missing when I discovered that they again told me too bad I had asked Alessio for a copy of the original sticker, before purchasing so I could check what equipment that was supposed to be with it. This is easy to get from Carfax, but he didn’t give it to me. By the time I got a copy of it from the dealer, I realized those was items missing. It was too late according to them. When I went there, I had an advertise price that I found on Cars.com however they added about $4000 to that For dealer fee and prep fee. When I was getting ready to sign the paperwork, I found out they added over $100 to my payment signing me up for a CarShield or similar warranty that I did not ask for or want. My last visit was to finally get my license plate. They called me up and said it was ready so I went to get it and the girl doing it wasn’t there. I asked the Receptionist where person was and she responded she had to go someplace to get the license plate. So I said OK how long would it be and she was snotty and said it’ll be however, long it takes without giving me a timeframe. She was very condescending. I thought this would be good to buy this vehicle from a reputable dealer, but the dealer doesn’t seem to be as reputable as I thought would not go back. More

by carljacker Verified Customer Verified Customer

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