Gerald Acevedo | Page 4

This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More

by wellsalphonso Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Great clean and friendly dealership. Luciano was an absolutely stand up guy and very helpful. If anything, I will return for the simple fact of how I was treated by himself and his staff Luciano was an absolutely stand up guy and very helpful. If anything, I will return for the simple fact of how I was treated by himself and his staff More

by Bryaja Verified Customer Verified Customer

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It was very nice and professional enjoyed my time there. Would tell anyone looking to buy a vehicle to go there. Would tell anyone looking to buy a vehicle to go there. More

by robertnattiel Verified Customer Verified Customer

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Clueless as to what was going on. 3 weeks to get my car fixed. Horrible 3 weeks to get my car fixed. Horrible More

by robert Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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They were able to fix my car without hassle. Ari Flores made the process very easy to assist my needs. Ari Flores made the process very easy to assist my needs. More

by chynadebose Verified Customer Verified Customer

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This is THE PLACE to bring your Hyundai. Luciano is the best! No one else could even come close. Luciano is the best! No one else could even come close. More

by klrtmto Verified Customer Verified Customer

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People are helpful and I’ve always been taken very good care of.. Only have used the service dept. Gerald the service manger is on top of everything as is Alex my service advisor care of.. Only have used the service dept. Gerald the service manger is on top of everything as is Alex my service advisor More

by ladydi2953 Verified Customer Verified Customer

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Had to return for a 3rd time for the same recalls. Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after r Check engine light came on after original visit. Waited several days for call back from service manager, he never called. Well I guess he did after reading original review. They got the check engine light to go off, but were not transparent about the process my vehicle had gone through the previous 2 times. When I arrived to pick up my vehicle, the service manager who contacted me and requested I bring the car back passed me back to the same service guy that started the entire mess. Honestly, I’m considering an upgrade to the next model so I wouldn’t have to deal with Hyundai at all. Clear communication goes a long way! People are not as dumb as you guys think, even if we aren’t mechanics. Gerald started the process of trying to make things right and in my opinion, did that about halfway. As the manager when you took over for the service guy, follow through. The fact that you passed me back to the “gentleman” who started the problem really says you cared. Thanks! When time to purchase again, PARKS will not be involved, no matter the dealership. More

by JustB Verified Customer Verified Customer

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