Gerald Acevedo | Page 5

Under new management and it shows. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back. I just purchased my 2nd car. The service department has really stepped up. Before the changes in the company, I had planned to not come back. More

by Satisfied Joy Verified Customer Verified Customer

Report | Print

I was treated with unprofessionalism and disrespect throughout the entire process. Olga my service representative told me that she did not know where my car was and wasn’t going to try to find it. When throughout the entire process. Olga my service representative told me that she did not know where my car was and wasn’t going to try to find it. When she did then find it, she blamed me as though I had done something wrong. The manager Gerald “took over my case” after I requested Olga be removed, but he clearly forgot about that as soon as the day ended given that nobody called me to tell me my car was ready and when I called Gerald to enquire about it, he seemingly had no recollection of who I was. I am thankful that this is not my regular dealership as I would never purchase a vehicle through a place with such blatantly shady practices. More

by Madeleine Verified Customer Verified Customer

Report | Print

Very good service representative (Alejandro? ). Everything explained via video and by a mechanic before any service begins. Waiting area could be more comfortable, with some food/drink options. ). Everything explained via video and by a mechanic before any service begins. Waiting area could be more comfortable, with some food/drink options. More

by matt352fl Verified Customer Verified Customer

Report | Print

Clean, every employee was very nice, honest helpful and fair, they offered fresh coffee and fair, they offered fresh coffee and More

by RICHARDNEJBAUER0237 Verified Customer Verified Customer

Report | Print

The service department is excellent trying to get you back on the road as soon as possible. back on the road as soon as possible. More

by ladydi2953 Verified Customer Verified Customer

Report | Print

Service department was great, customer service was great, sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 sales team was great, i was home away from home, if I need to have my vehicles serviced again it will be Parks Ford👍🏽 More

by fwtj06 Verified Customer Verified Customer

Report | Print

You guys were willing to take my Hyundai Kona in and do a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in befo a diagnostic check even it was purchased from Southeast agency. Determined battery at fault. Apparently SE agency had a AAA used battery put in before I bought. Left me stranded with dead battery. Too bad for me and have to pay them for a new one More

by rjsaal Verified Customer Verified Customer

Report | Print

Everyone in the service department was great. They kept me up-to-date on my car’s progress during the service. They kept me up-to-date on my car’s progress during the service. More

by BMACSPIKES13 Verified Customer Verified Customer

Report | Print

They didn’t help me at all. I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my c I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my car, from a problem that was their fault. More

by Carson leigh latham Verified Customer Verified Customer

Report | Print

Was a great experience, and would recommend Ari and the team to the world! Awesome Service! team to the world! Awesome Service! More

by j_million006 Verified Customer Verified Customer

Report | Print