Gerry Salois | Page 2

This is my 6th lease with Herb Chambers Honda in Burlington. Working with Rob Kineen is always 5 stars. He's accomdating, upfront and professional. He regularly checks in to make sure I'm happy with Burlington. Working with Rob Kineen is always 5 stars. He's accomdating, upfront and professional. He regularly checks in to make sure I'm happy with my vehicle and service. I highly recommend you ask for Rob. More

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Amazing service. Everyone in the dealership was very nice and welcoming. Lance was awesome. Will definitely be back and will recommend others to Herb Chambers. Everyone in the dealership was very nice and welcoming. Lance was awesome. Will definitely be back and will recommend others to Herb Chambers. More

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This is our 2nd vehicle purchased at Herb Chanbers Honda. It’s been a pleasure each time. It’s been a pleasure each time. More

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Customer service is excellent. Would highly recommend them to others. They were very attentive to us Would highly recommend them to others. They were very attentive to us More

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Very efficient, easy to talk with and eager to ensure a good experience. Gerry and his team are very accommodating and willing to go above and beyond! good experience. Gerry and his team are very accommodating and willing to go above and beyond! More

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Great service,really nice people! Very happy will be back. Just a great place for service. Very happy will be back. Just a great place for service. More

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Lance Fisher and the rest of the crew at Herb Chambers Honda, went out of their way to make our car buying experience smooth and easy. Lance, TJ Madden and Gerry Salois made sure that we had everything we Honda, went out of their way to make our car buying experience smooth and easy. Lance, TJ Madden and Gerry Salois made sure that we had everything we needed and provided us with a great experience. We will definitely be back again! More

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Efficient, well run dealership. The service representatives are very knowledgeable and courteous. The wait for my vehicle was short, even though service was extremely busy on the d The service representatives are very knowledgeable and courteous. The wait for my vehicle was short, even though service was extremely busy on the day I was there. Ashley, my service rep, kept me informed on the progress of the service on my car. The waiting area is very clean, with snacks and drinks available for free. This is a great dealership that is a very professionally run. I drive 35 miles to get there, bypassing other Honda dealerships, to have my car serviced at Herb y chambers Honda. More

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I was searching for a used Honda and found a Ridgeline at Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and re Herb Chambers of Burlington. I went down before work on Saturday to check it out. After a test drive I offered to put a deposit on the vehicle and return after work to finish the paper work. I was told they don’t take deposits. Strange? So I proceeded to complete a credit application and purchase agreement. The sales manager came to say hi and tell me the vehicle was traded by an 81 year old woman and she had it since it was new. Then, after they ran my credit, a hard pull, the price suddenly changed. It was now $10K more than the price on their website. The original price was at the KBB trade-in value. This is the target I typically use when shopping used cars. They never give you the actual trade-in value so they still make a decent markup at this price. Anyway, they hit my credit and would not sell me the vehicle at the advertised price. I was told the Manager, Gerry Salois, would call me on Monday to resolve the issue. He was in “meetings” all day on Monday according to my sales rep. At the end of the day on Tuesday, still no call. I was informed by email by Gerry that he was out of town and would call me on Saturday. Well, of course, the Ridgeline has been sold before Saturday came and still no call. Was this price and accident, maybe. But they sure didn’t handle it very well. Was it a bait and switch? Maybe. They discovered the error regarding the price AFTER they ran my credit. Either way, I would hate to have a problem with a car I purchased there if this is how they treat a potential buyer. I understand they have some good reviews. I judge a business by they way they handle issues. Everything is great until you have a problem. More

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Had a great experience at this dealership! Highly recommend shopping here! The staff was so helpful and knowledgeable. Highly recommend shopping here! The staff was so helpful and knowledgeable. More

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