Gina Martinez | Page 2

Over the past twenty years, I have purchased more than ten vehicles at VW and Audi dealerships. My purchase at Colonial Volkswagen of Westborough was among the best experiences I have had. Working with ten vehicles at VW and Audi dealerships. My purchase at Colonial Volkswagen of Westborough was among the best experiences I have had. Working with Marc in Sales was a pleasure; he took time to understand my situation, honestly answered all of my questions even when the answers were not to his advantage, and ensured I was fully satisfied with my decision. I felt like he was "on my side" during the whole transaction -- making sure I was happy with my choice rather than just trying to sell a car. Once I decided to purchase, working with Brendan in Finance was great; he clearly described the additional purchase options available to me. He did not pressure me to accept add-ons but instead helped me understand the pros/cons of those options and worked to find a solution that fit my needs. He also went above and beyond helping navigate a tricky out-of-state registration and was careful not to overpromise on the delivery schedule (but then beat the estimate in the end). Do not hesitate to work with the team at Colonial Volkswagen of Westborough. More

by jjwebster Verified Customer Verified Customer

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After some very poor experiences elsewhere I started working with Aamir at Colonial VW. It was a good and painless experience and I would highly recommend working with him (and the team) working with Aamir at Colonial VW. It was a good and painless experience and I would highly recommend working with him (and the team) More

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This dealer went above and beyond for me in getting my car to dealer and making my choice easy. car to dealer and making my choice easy. More

by oconnorp Verified Customer Verified Customer

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They are Dedicated, they are Friendly, they are Knowledgeable, they are Efficient, they are also Professional Knowledgeable, they are Efficient, they are also Professional More

by Aseem Padki Verified Customer Verified Customer

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We had an exceptional experience at Colonial this past weekend on our atlas purchase. From Gina on the front end coordinating our appointment and updates on the vehicle we inquirer about , to our sales re weekend on our atlas purchase. From Gina on the front end coordinating our appointment and updates on the vehicle we inquirer about , to our sales rep Amir on the purchase and test drive, to the speedy and well informed financing through Brendan, I can’t recommend this team more. We worked closest with Amir who helped meet our needs and answering all questions while being very transparent throughout. We look forward to future business with Colonial! More

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Had my eye on a VW Tiguan. Pierre assisted me and answered all questions as well as allowed me to test drive two vehicles. He made the process quick and easy. Ray was extremely Pierre assisted me and answered all questions as well as allowed me to test drive two vehicles. He made the process quick and easy. Ray was extremely kind as well with the financing end of things. Highly recommend Colonial VW of Westborough. Great experience! More

by lcollins Verified Customer Verified Customer

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Id like to inform you and your manager team about my experience with your dealership. To recap, I was told that the car came with a remote start, which it did not. You offered to install one at no cost experience with your dealership. To recap, I was told that the car came with a remote start, which it did not. You offered to install one at no cost. I had an appointment last Thursday and dropped it off at 8:30am. Was told it should take 3-4hrs. Hasn’t heard anything my 3pm so I called to check in. I was told they are “finishing up” and it should be ready within the next hour or two. I called back at 4:55 knowing they close at 5. Spoke to a different guy who said they couldn’t install it. The 2023 remote starter was not compatible with the 2024 model. They didn’t know when they’d be able to install one, could be one month, could be three. Great. I continue on driving it and they will call whenever one becomes available. Then I realize that the ACC feature when I stop the car has been deactivated after they worked on it. I call, it says it must be “activated on the main switch” which I cannot do from the dash. I make an appointment to return to fix a problem that the service team created. I go there today, waited for 90 minutes, they tell me they “left something unplugged” and they plugged it back in and should be “all set”. (meanwhile I’m wondering what was left unplugged that I’ve been driving with for the week). I leave only to realize that nothing has changed and the feature is still deactivated. I call back again, unsure why nobody would test it before calling me to pick it up in the first place. He asks if I can come back…NO! This is absolutely ridiculous. Never have I ever felt less confident with a dealership and service department. Does anybody in this company have ANY experience at all?? I’m extremely frustrated and don’t even want this car anymore! I don’t know where to go from here…or who I should talk to who can try to rectify this situation. If you could please direct me to a manager that would be wonderful. I’m ready to return the car. More

by TRISTAWE Verified Customer Verified Customer

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Marc is a great guy to work with when looking for a car. He is really attentive, he’s got knowledge on the car market and all the info you need to get a new car. Kept his word and great follow up. He is really attentive, he’s got knowledge on the car market and all the info you need to get a new car. Kept his word and great follow up. More

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Everyone I have worked with at the dealership is knowledgeable and always strives to make it the best experience possible! knowledgeable and always strives to make it the best experience possible! More

by MCKENZIE.A.CLARK.1999 Verified Customer Verified Customer

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Fantastic service! Everyone involved was very helpful and clearly cared about my end result. Would highly recommend! Everyone involved was very helpful and clearly cared about my end result. Would highly recommend! More

by jrou87 Verified Customer Verified Customer

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