Gio Merced | Page 25

They made things right. I brought my Jeep in for repair and it didn't get done according to my expectation. Turned around and brought it back. Communication was not as good I brought my Jeep in for repair and it didn't get done according to my expectation. Turned around and brought it back. Communication was not as good as it should have been with my service advisor. But Gregory H. went above and beyond to keep me happy. He gave my info to a sales associate (who unfortunately never felt the need to call me). But Mr. Whitehead rocks! He is the manager and after quite a fiasco with Uber (that's another story lol) he got me in to see him and make me a satisfied customer. I hope the dealership realizes his value! He introduced me to Malcolm who is very personable and listens to the client. We checked out several Jeeps and at the end of the day I drove home in a newer Jeep. Malcolm has reached out to me in the past 24 hours to make sure that I am a satisfied customer. Thank you to Malcolm and Mr. Whitehead! With associates like yourselves I will be a returning Jeep owner. More

by Maleficent Verified Customer Verified Customer

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Everyone here treats everyone with respect. And while I sometimes have to wait a bit. I know that a real Mopar certified tech is working to make sure my van is done right, every time. And while I sometimes have to wait a bit. I know that a real Mopar certified tech is working to make sure my van is done right, every time. More

by popeyevfd Verified Customer Verified Customer

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Amazing service experience I will always take my cars there. The best place in central Florida there. The best place in central Florida More

by GUEVARAJESUS747 Verified Customer Verified Customer

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Quick & easy oil change. . we waiting 20 minutes! It was great, friendly fast service! Experience will certainly make us go back! . we waiting 20 minutes! It was great, friendly fast service! Experience will certainly make us go back! More

by djk5753 Verified Customer Verified Customer

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Spent over 3. 5 hours waiting for a simple oil change. That kind of wait time is ridiculous and the service advisor couldn't have cared less. Never returning here 5 hours waiting for a simple oil change. That kind of wait time is ridiculous and the service advisor couldn't have cared less. Never returning here for service. More

by evansashley Verified Customer Verified Customer

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Made appointment ( so not an unexpected drive up) still 3+ hours for an oil change and some filters. Then visor was loose and you said entire thing needed to be replaced $260+ ,,,,, ridiculous. 3+ hours for an oil change and some filters. Then visor was loose and you said entire thing needed to be replaced $260+ ,,,,, ridiculous. More

by bprgarda Verified Customer Verified Customer

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Wonderful experience, had my car fixed in no time and with no issues… Gio was phenomenal with no issues… Gio was phenomenal More

by kailynn Verified Customer Verified Customer

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I appreciate the ease in scheduling appointments. Gio does an excellent job in keeping me informed. Gio does an excellent job in keeping me informed. More

by got2liv4him Verified Customer Verified Customer

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Great experience , great staff, took care of my needs in an expeditious manner thanks again. an expeditious manner thanks again. More

by a_monell Verified Customer Verified Customer

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Service and everything was great. Geo gave me an excellent customer service. It was fast Geo gave me an excellent customer service. It was fast More

by clopfuentes Verified Customer Verified Customer

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