Gio Merced | Page 58

Nice cust service from Gio with my service and needs Nice cust service from Gio with my service and needs with my jeep wrangler unlimited sport 4x4 JL 2018 cristal granite. Thank you very much Nice cust service from Gio with my service and needs with my jeep wrangler unlimited sport 4x4 JL 2018 cristal granite. Thank you very much More

by Alexis Santana Verified Customer Verified Customer

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My experience was awful. The service advisor was rude and what i was quoted was not whay was needed when i took my vehicle to another mechanic. I feel as a single woman extremely preyed upon what i was quoted was not whay was needed when i took my vehicle to another mechanic. I feel as a single woman extremely preyed upon More

by nattribuno Verified Customer Verified Customer

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Friendly faster serviceYou have a great employee. Thank Friendly faster service You have a great employee. Thank Giovanni your service was excellent. Absolute my next car is going to be another keep Thanks Friendly faster service You have a great employee. Thank Giovanni your service was excellent. Absolute my next car is going to be another keep Thanks again More

by YaniraRivera Verified Customer Verified Customer

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Central Florida Jeep, Dodge Ram is a dealer that provides trust to its customers. They have good attention and are very diligent in the services they offer. My Service advisor Gio, is very diligent and profe trust to its customers. They have good attention and are very diligent in the services they offer. My Service advisor Gio, is very diligent and professional in his duties. More

by bj-lozada59 Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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Excelente trabajo y atención muy satisfecho y contento por el trato que recibimos felicitaciones por tan bien servicio que prestan mil Gracias Agradecido por todo por el trato que recibimos felicitaciones por tan bien servicio que prestan mil Gracias Agradecido por todo More

by Negro7680 Verified Customer Verified Customer

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Went to service with multiple times with same issue. I was bounced back between financial dept and service department due to they couldn’t find my extended warranty document. I ended up calling each depar was bounced back between financial dept and service department due to they couldn’t find my extended warranty document. I ended up calling each department including external warranty company to put them in a same page. Otherwise it seems nobody wants to work on any extra things (even though it s their fault and I paid extra money) 1st visit: my vehicle stayed there 2 days due to they were waiting answer from my insurance to clear out things. 2nd visit (same reason): I was told that there s no record shows my extended insurance warranty exist. It means the first visit I was told for waiting warranty was a lie because there was no extended warranty entered on the system. Then they changed the statement and said first visit done by crysler goodwill. 2 visit: I got text message to come pick up my vehicle tomorrow end of the shift. i left early from work and prepared my family (2toodlers) to go there to pick it up. And I wanted to give them a call/text for any case before I leave. And I was told that vehicle is gonna be ready next day. Such a waste of time. Long story short. If you don’t follow up, nobody would give you any update such as they couldn’t find any extended warranty in the system or they wouldn’t contact w any other dept to clear out. I was clearly told that (after following up) they couldn’t find any extended warranty in the system even thou I showed them my Documents. They said I needed to go to finance dept to clear it out. Isn’t it your next door and your job since you got my money and mistake happened on your side. Such a waste of time and hustle for a simple fix. No rental car was offered, no courtesy car was offered. So disappointed to hear their constant lies and acted like I believed them because I just wanted to get out there and not hear their bullxxxx anymore. More

by Sert Verified Customer Verified Customer

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The appointment was ok. Oil changed for free, as expected, tire rotation and the car was ready in 1 hour and a half. Great service! expected, tire rotation and the car was ready in 1 hour and a half. Great service! More

by naramichelon Verified Customer Verified Customer

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Gio ! Thanks a lot bud !!!! I really appreciated , the costumer service , the amenities !!! The time !! Solve my problem ASAP !!! On time , and very friendly !! Thanks costumer service , the amenities !!! The time !! Solve my problem ASAP !!! On time , and very friendly !! Thanks More

by Aaromenorlando Verified Customer Verified Customer

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With all this new people they are doing very good. I With all this new people they are doing very good. I went over there six months ago and Customer Service was really bad and now they are doing very With all this new people they are doing very good. I went over there six months ago and Customer Service was really bad and now they are doing very well More

by EDWIN Verified Customer Verified Customer

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