Gio Merced | Page 57

Great customer Service from Gio as always. I wasn't going to return, because of the very poor treatment my daughter received when she purchased her vehicle. to return, because of the very poor treatment my daughter received when she purchased her vehicle. More

by maruca24 Verified Customer Verified Customer

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The staff was friendly and helpful, the place is clean and organized. The service department Gio as great and helpful explaining my questions about the problem and organized. The service department Gio as great and helpful explaining my questions about the problem More

by gcau47 Verified Customer Verified Customer

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Great service. My car stopped working after a trip to Disney. The team fixed my car and helped me get a rental which allowed me to get home safely. Picked my car up a few days later and it runs just fine Disney. The team fixed my car and helped me get a rental which allowed me to get home safely. Picked my car up a few days later and it runs just fine. They really helped me out of a jam. More

by cbryant8 Verified Customer Verified Customer

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Everyone is really friendly eager to help every time I come by it always leaves a smile on my face thank you for everything looking forward to next time come by it always leaves a smile on my face thank you for everything looking forward to next time More

by wayne pain Verified Customer Verified Customer

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Went in Thursday afternoon for a check engine light. Truck had just left maintenance the week before. Service advisor plugged in and coded a specific emissions part. They were busy so arranged for an ap Truck had just left maintenance the week before. Service advisor plugged in and coded a specific emissions part. They were busy so arranged for an appointment next day 10 AM. Dropped off truck at 9:30. Was told “2 to 3 hours”. Started texting asking for status about 4 hours in. Around 3:30 was texted that waiting for technician to give estimate. I was hoping that “estimate “ was a typo. Called service advisor at 4:00. He wouldn’t pick up and call went to VM. First time it ever went there. Received a text around 4:10 that part ( same one identified 24 hours earlier) was on “National back order” and wouldn’t be available until March , about two plus weeks. Such poor customer service. I drive an hour and changed around my whole day for the service. Didn’t buy the truck from this dealer but repeat customer for service. Made my feelings clear to advisor. He didn’t care. I won’t be back. More

by jcorthell Verified Customer Verified Customer

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Have been with this dealer for many decades . 👍 ADIL and XAVIER , makes the difference. The Jeep is a good car , but this time I’ve almost change to a different make and model. But ADIL and XAVIER , made it XAVIER , makes the difference. The Jeep is a good car , but this time I’ve almost change to a different make and model. But ADIL and XAVIER , made it happen . And I am on Jeep again for more then 20 years. More

by Dower Verified Customer Verified Customer

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I only see Gio whenever I need anything serviced on my vehicle. He listens to your needs and is quick to help! He’s always friendly! vehicle. He listens to your needs and is quick to help! He’s always friendly! More

by catherine_hunt10 Verified Customer Verified Customer

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Service advisor was very professional. Kept me informed and I was pleased with end result. Blank and you are going through it again when we have the other things in our life to do you have to and I was pleased with end result. Blank and you are going through it again when we have the other things in our life to do you have to More

by jcorthell Verified Customer Verified Customer

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Took too long for service being done. 2 1/2 hours. Final cost well above total cost. $19.95 coupon oil change. Quote for wiper replacement was $25. Total cost almost $70. Most likely will not return. cost well above total cost. $19.95 coupon oil change. Quote for wiper replacement was $25. Total cost almost $70. Most likely will not return. More

by gregstyp Verified Customer Verified Customer

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Always a pleasure to have service done here since the staff is top notch. Gio is efficient in everything he does and that is very appreciated. staff is top notch. Gio is efficient in everything he does and that is very appreciated. More

by gaitors Verified Customer Verified Customer

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