Giovanni Portorreal

Their Factory trained service technician broke the tabs off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a came off my steering wheel that held the airbag in place. They try to tell me that the stereo was broken before they got it not realizing there was a camera in my car that recorded The technician bash my exterior wheel with a screwdriver and rubber mallet to disconnect the airbag. And they still didn't perform any of the recalls. Bob told me I had to pay for the new steering wheel myself even after I showed him the video of his Tech bashing my steering wheel with a screwdriver and mallet. They had my car for nearly a month. They never ordered any of the parts that they broke file the complaint with corporate and after I filed a complaint with corporate Bob refuses to talk to me over the phone and when I've gone into the dealership the people at the advisors desk tell me that Bob's not there . Even though he walked past me on the sales floor without noticing me. He said that his team was doing me a favor by even doing the federally mandated recalls on my car. He told me my car is old and I should buy a new one Even though the dealership called me six different times To buy my car from me I emailed corporate the recorded conversations where Bob is being belligerent and dismissive even after being confronted with the video from inside my car More

Report | Print

Awful dealership! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! Worse customer service possible. Zero effort with guidance or brand integrity. Do better! More

Report | Print

This dealership is always attentive, fast, and caring about my car’s needs. I haven been going there for almost 7 years. about my car’s needs. I haven been going there for almost 7 years. More

by katiemay502 Verified Customer Verified Customer

Report | Print

I had an incredible experience working with Darvin Gil at Dodge Ram in Bayside. From the very beginning of the sales process to the final delivery of my new vehicle, Darvin was nothing short of exceptiona at Dodge Ram in Bayside. From the very beginning of the sales process to the final delivery of my new vehicle, Darvin was nothing short of exceptional. His professionalism, knowledge, and attention to detail made the entire process smooth and stress-free. He truly went above and beyond to ensure I was comfortable, informed, and confident every step of the way. It’s rare to come across someone so dedicated and genuine in the auto sales industry. Without a doubt, I’ll be recommending Darvin to anyone looking to purchase a vehicle. Thank you again for the outstanding service! More

Report | Print

I’m looking to find the right word to explain my experience sales person turgo was so kind & professional best experience ever not the typical car sales person that you know Help me with ev experience sales person turgo was so kind & professional best experience ever not the typical car sales person that you know Help me with everything I was out the door in 90 minutes after got money on my old Durango plus papers and Finance with Bobby, that was also very nice And fast also thanks for Jovany In general everybody in bayside so nice with a good vibe Very recommended More

by meirbenzaken78 Verified Customer Verified Customer

Report | Print

He was able to get me a nice car! I really enjoy driving my new car. I really enjoy driving my new car. More

by lubana5aabr143 Verified Customer Verified Customer

Report | Print

This dealerships claims to be reputable and reliable yet that’s the complete opposite. The service department is especially unprofessional and I strongly believe that they don’t actually perform maintenance that’s the complete opposite. The service department is especially unprofessional and I strongly believe that they don’t actually perform maintenance that is claimed as nothing ever seems to be different other than them slapping on a new sticker (somehow always crooked) and resetting oil gauge. I will no longer be returning to this awful location and will look for local repair shops or a different dealership to give them my hard earned money rather than this laughable staff. Please strongly consider re-tooling your standard requirements of staff and professionalism. You’ve been warned. Please don’t waste your time with this junkyard. There is zero profanity to this review so I’m unsure to why so was requested to re-submit. I took out the fast food restaurant comment. How’s that? Best, John More

Report | Print

The dealership was very accommodating and easy to work with they fix my car and I was very happy with the experience. Everyone was very professional and accommodating. with they fix my car and I was very happy with the experience. Everyone was very professional and accommodating. More

by EVANBFELDMAN Verified Customer Verified Customer

Report | Print

When I went for the service I was extremely happy because the service advisor was very knowledgeable and courteous and I got my car back in a timely manner after the service. the service advisor was very knowledgeable and courteous and I got my car back in a timely manner after the service. More

by sosamma052008 Verified Customer Verified Customer

Report | Print

It was good, they were efficient, they did the service I asked for same day. asked for same day. More

by Myriam Cisse Verified Customer Verified Customer

Report | Print