Gordon Goevert | Page 12

Probably easiest car buying experience ever! Thank you Andy Miller and Gordon! I was in and out from start to finish in less than 3 hours with my beautiful new Palisade. Andy Miller and Gordon! I was in and out from start to finish in less than 3 hours with my beautiful new Palisade. More

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Do NOT go here! Salesman, Tommy Daher was rude! When I asked about all cash buy (other dealers offered all cash discounts) he said "We don't WANT your cash, we WANT the interest from your loan". I was the asked about all cash buy (other dealers offered all cash discounts) he said "We don't WANT your cash, we WANT the interest from your loan". I was there Friday, 2/28 for over 3 hours. I brought $15,000 CASH, I know what I wanted. They had me waiting near 2hrs then FINALLY give me a monthly amount on a loan THAT INCLUDED a warranty I never asked for! When I asked what my payment without would be & interest rate TOMMY SAID HE DIDN'T KNOW!! 30 minutes later he comes back w/payment minus warranty and interest rate. I decided to take the truck home, do research on the "FIRST MILE" warranty. Then finance manager Richard Martin comes out and asked "what issue I had with the numbers". I told him I just wanted to do research, drive the truck home (which other dealers offered me a weekend) and come to a decision. Mr. Martin THEN tells me if I come on Saturday I'll have to wait 5-6 HOURS. I left $5,000 and drove home. The truck needed alignment which they said couldn't be done till Monday so Saturday I called/spoke to a claimed manager named Gordon who, after I told of the bad experience to this point and said I'd prefer come back on Monday and do all at once being 20 miles away said it had to be done by last day of month BUT he would have me in/out in 20 minutes and set up with a different finance manager, have it detailed a second time with alignment on Monday and fill it up. I came back Saturday and brought my 2 special needs kids w/Downs Syndrome. I ended up there almost 3 HRS, still had to deal with same Richard Martin finance guy who calls me to office telling me after I declined warranty I could have it for same monthly cost quoted night before WITHOUT warranty because he got better rate. When I asked what that was without it was $70 less and near 5% LOWER which I said I would take. He was miffed then handed me Missouri Registration WHEN I TOLD THEM MULTIPLE TIMES REGISTRATION NEED BE OREGON WHERE I HAVE A VALID LICENCE I SHOWED THEM ON FRIDAY (for both loan & test drive they of course saw my licence!). I take come here to help my dad w/stage 3 cancer. Richard Martin said lender, Santander Consumer USA in Ft. Worth WOULDN'T FINANCE IF NOT IN MISSOURI! I told him Oregon reg was a deal breaker, tore up the Missouri reg and said FIX IT OR GIVE ME MY $5,000! 20 minutes later he has Oregon DMV paperwork, took the other $10,000 cash ($15,000 total), had me sign the usual and out the door I go. Sunday, 3/1 I discover the LOCK button on one of the FOD remotes didn't work. I called Tommy Daher who said "he wouldn't do anything about it, not his problem" so I reached out to who (I was told was owners son and general manager of all dealers PHILLIP DEAN. He did intervene and a locksmith is ordering a new one and bringing to my home to program. When I stated my wife was bringing the truck for alignment with both VIN inspection and DMV Fees Richard Martin was rude, said WE had to take care of mailing DMV papers wouldn't give them, said were at their Volkswagon dealer across the street. Phillip Dean told me they had to go to a dept there to confirm loan funding. Then was told that Santander Consumer USA financing worked differently. I explained Oregon DMV would take 4-6 weeks and he said he would have it put to top and expedited. I called on Thursday 3/5 and transferred to Gen Manager of the Dean Hyundai who, when I explained I just wanted to get DMV paperwork sent in for reg & plates and only had a 1 month temp pass on truck and a week near gone Matt said "if I registered in MO like MOST buyers it wouldn't be a problem for me!". For THIS they charged a $199 admin fee! I've dealt with large & small MO dealers without issue. ALL THESE PARTIES SHOULD BE FIRED! More

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Ben French is one of the better professionals I have encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the encountered working in the automotive industry. He has a straight forward, no nonsense approach that is hard to find. Ben helped me to locate the perfect car and completed 90% of the deal over the phone and in less than an hour. The deal was fair, straight forward and done quickly! If you are in the market for a Hyundai or a Genesis (in addition to all the preowned cars that Dean Team carries) you should be dealing with Ben. More

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Great experience with lease I have returned to Dean Team many, many times and have always been extremely pleased with card, financial services and personal services. I’m sure th I have returned to Dean Team many, many times and have always been extremely pleased with card, financial services and personal services. I’m sure this will continue to be my experience. More

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Amazing Experience I can't say enough great things about my experience at Dean Team Hyundai in Ballwin. They made my car-leasing experience so easy. I was stressed to I can't say enough great things about my experience at Dean Team Hyundai in Ballwin. They made my car-leasing experience so easy. I was stressed to say the least and Andy Miller and Gordon really helped ease any anxiety I had about leasing a new 2020 Hyundai Kona. From the second I walked into the dealership, we were treated like we were the only ones in the dealership (which we definitely weren't). I knew in the first 60 seconds that I would end up leasing my car from them. More

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Great experience I was blown away about how straight forward, friendly and professional our experience was. We were in search of a coveted vehicle and were treated poo I was blown away about how straight forward, friendly and professional our experience was. We were in search of a coveted vehicle and were treated poorly at numerous other locations. Dean Team went above and beyond to give us the best experience possible and my family and I are ecstatic. Thank you. Gordon, Frank, and Richard specifically, such a special experience for my family and I! More

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Straight shooter- Excellent response time The only sales person who answered every online inquiry from day one and answered in the same day. Stayed with me when I started changing models and The only sales person who answered every online inquiry from day one and answered in the same day. Stayed with me when I started changing models and colors always responding immediately, Gordon is the reason I did not even consider another dealership. You have a keeper there! More

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Best experience I have ever had when buying a car. Jacob was a pleasure to work with and he made purchasing our car an easy process. Richard in the finance area answered all of our questions and got us in was a pleasure to work with and he made purchasing our car an easy process. Richard in the finance area answered all of our questions and got us in and out timely! We will definitely recommend Dean Team to our friends! More

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Torrey went above and beyond I purchased a new car Oct. 23rd, and Torrey went above and beyond amazing. I was the first sale he made on his own, and I would have thought he was an I purchased a new car Oct. 23rd, and Torrey went above and beyond amazing. I was the first sale he made on his own, and I would have thought he was an experienced sales person considering the wonderful service I was given. I would highly recommend The Dean Team, and their new associate, Torrey. Thank you for making my new car shopping a pleasant event. More

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It was very smooth I would like to start by saying everyone at Dean Team Hyundai was extremely pleasant from my first visit to my last. I first leased my 2017 Hyundai Sa I would like to start by saying everyone at Dean Team Hyundai was extremely pleasant from my first visit to my last. I first leased my 2017 Hyundai Santa Fe Sport, then bought it after the three year lease. Soon after buying it, I found that the household only needed one car, so I spoke with Andy Miller and Gordon Goevert and they worked everything out to to have the dealership buy the car back(which was a saving grace)thank you both so much. I would definitely recommend this dealership to everyone. Again thanks Andy and Gordon for all your information and help. More

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