Gradie Thompson

Gradie was great to work with. He and others at the dealership are always professional and fun to work with. He and others at the dealership are always professional and fun to work with. More

by vjackiec Verified Customer Verified Customer

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David is amazing 5 stars all around He’s one of the star performers and I enjoy his company star performers and I enjoy his company More

by redjacob123 Verified Customer Verified Customer

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As far as the actual service goes, they are excellent, they do a very good job in this service that I had done, but in the time it took from start to finish is ridiculous. It took me almost 2 hours to get they do a very good job in this service that I had done, but in the time it took from start to finish is ridiculous. It took me almost 2 hours to get a simple oil change.. Other people in the waiting room were also complaining about how long their oil change was taking. One guy said he was waiting 3 hours. Other people joined in our conversation and were all talking on how long it takes to get an oil change. I think most of us agreed that their next oil change would be much quicker at a Jiffy Lube or one of the other quick change shops. Maybe they should stick to doing major repairs and leave the oil changes to the smaller shops that just specialize in oil changes. More

by lameyer46 Verified Customer Verified Customer

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I’m literally thankful the Vancouver Team! No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes needed to be replaced…they are perfect! Roxie More

by ROXIEQUICK46 Verified Customer Verified Customer

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Two years into the purchase of my vehicle, I finally was told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I wa told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I was using a coupon that said it included a car wash so I asked about the car wash. The guy pointed at my paper and said you have 4 tokens to use there. If you dont ask, toyota staff are not going to tell you. They're going to adsume you know everything. The services are incredibly over priced. And I was able to correct all but the alignment myself with $40 and an hour of my time. Another woman next to me was complaining about the car wash being closed amd theyvgabe her a cpupon to use at another place. No one offered me that, it was more of like, yeah sorry it's closed but not our problem. Again, if you dont ask, they could care less if you left satisfied, they're just happy to take your money. Customer service/satisfaction is not the number 1 priority. I will go back when I have a coupon otherwise I'll just use my local mechanic now that I've exhausted my extended maintenance care package. More

by Mt Verified Customer Verified Customer

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Brought the car in for a service check and it was fast and efficient. I was in and out of there in roughly an hour. and efficient. I was in and out of there in roughly an hour. More

by Patty19 Verified Customer Verified Customer

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Gradie did a great job getting me in for maintenance service even though he couldn't fine the appt. I had made online. The appt. did take about 40 min longer than estimated, but it all worked out. service even though he couldn't fine the appt. I had made online. The appt. did take about 40 min longer than estimated, but it all worked out. More

by Yvonne Verified Customer Verified Customer

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Treated us like family. It was very pleasant and easy process I would recommend this dealership to all my friends and family It was very pleasant and easy process I would recommend this dealership to all my friends and family More

by kjshouse7 Verified Customer Verified Customer

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Gradie was great but service of vehicle was not good. Took over 3 hours for oil change because they messed up and had to re do it. Took over 3 hours for oil change because they messed up and had to re do it. More

by jodipayne72 Verified Customer Verified Customer

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Very poor internal communication. Very exaggerated wear diagnosis.. Low to Medium rating on customer service. Very exaggerated wear diagnosis.. Low to Medium rating on customer service. More

by mridt Verified Customer Verified Customer

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