Gradie Thompson

Dealerships people are extremely well impressed on their product and explained the product plus the contract with me thoroughly, and I was able to understand that I would recommend the dealership to anybody product and explained the product plus the contract with me thoroughly, and I was able to understand that I would recommend the dealership to anybody. Great job More

by pauljbaker2 Verified Customer Verified Customer

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The greeters are very prompt in getting you checked in and out. Gradie was able to confirm my promotional offer for an oil change. I enjoyed hanging out by the fire while my vehicle was being serviced. and out. Gradie was able to confirm my promotional offer for an oil change. I enjoyed hanging out by the fire while my vehicle was being serviced. More

by ARLENEP0 Verified Customer Verified Customer

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Gradie is amazing He is very knowledgeable and excels in what he does Keep him in what he does Keep him More

by redjacob123 Verified Customer Verified Customer

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Vancouver Toyota provided great service from arrival to departure. Great communication and friendly, attentive staff. departure. Great communication and friendly, attentive staff. More

by planet319 Verified Customer Verified Customer

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At my recent visit, the technician’s video review of my tires noted the tread was wearing evenly and that an alignment wasn’t needed. My service summary still recommended an alignment. Separately, when I s tires noted the tread was wearing evenly and that an alignment wasn’t needed. My service summary still recommended an alignment. Separately, when I scheduled this appointment, I was recommended a battery replacement that was performed at my previous visit. I had to ask for it to be removed at check-in. These look like recommendations generated from a menu or from old records rather than from the inspection and my vehicle’s history. Either way, I can’t take the recommendations at face value, and I want to be able to trust this service center. I’d ask that recommendations reflect what the technician finds and what’s already been done, so I’m not the one catching the errors. More

by Paul W Verified Customer Verified Customer

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Great service but forcing me to write a 15 word review is annoying and making me not want to but here you go. annoying and making me not want to but here you go. More

by ALBERT7991 Verified Customer Verified Customer

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Gradie was great to work with. He and others at the dealership are always professional and fun to work with. He and others at the dealership are always professional and fun to work with. More

by vjackiec Verified Customer Verified Customer

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As far as the actual service goes, they are excellent, they do a very good job in this service that I had done, but in the time it took from start to finish is ridiculous. It took me almost 2 hours to get they do a very good job in this service that I had done, but in the time it took from start to finish is ridiculous. It took me almost 2 hours to get a simple oil change.. Other people in the waiting room were also complaining about how long their oil change was taking. One guy said he was waiting 3 hours. Other people joined in our conversation and were all talking on how long it takes to get an oil change. I think most of us agreed that their next oil change would be much quicker at a Jiffy Lube or one of the other quick change shops. Maybe they should stick to doing major repairs and leave the oil changes to the smaller shops that just specialize in oil changes. More

by lameyer46 Verified Customer Verified Customer

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I’m literally thankful the Vancouver Team! No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes needed to be replaced…they are perfect! Roxie More

by ROXIEQUICK46 Verified Customer Verified Customer

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Two years into the purchase of my vehicle, I finally was told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I wa told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I was using a coupon that said it included a car wash so I asked about the car wash. The guy pointed at my paper and said you have 4 tokens to use there. If you dont ask, toyota staff are not going to tell you. They're going to adsume you know everything. The services are incredibly over priced. And I was able to correct all but the alignment myself with $40 and an hour of my time. Another woman next to me was complaining about the car wash being closed amd theyvgabe her a cpupon to use at another place. No one offered me that, it was more of like, yeah sorry it's closed but not our problem. Again, if you dont ask, they could care less if you left satisfied, they're just happy to take your money. Customer service/satisfaction is not the number 1 priority. I will go back when I have a coupon otherwise I'll just use my local mechanic now that I've exhausted my extended maintenance care package. More

by Mt Verified Customer Verified Customer

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