David Sharshakov

It was a very busy place, I was amazed my service was completed so quickly! completed so quickly! More

by haw366 Verified Customer Verified Customer

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The service was competed as scheduled and the staff were very easy to work with. very easy to work with. More

by vanglubt1 Verified Customer Verified Customer

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So I made a booking for my 50,000 service plus wheel alignment. I was asked if I needed a ride or if I planned on waiting. I asked how long it would take and the person on the phone said about an hou alignment. I was asked if I needed a ride or if I planned on waiting. I asked how long it would take and the person on the phone said about an hour and 45 with the alignment. Ok, I will wait for it. I arrived and was told the job would take close to 2 1/2 hours. I told the service guy what I’d been told on the phone. He said that was wrong. And he asked if I needed a ride. I replied no. I would wait, as a ride home and return would be fruit,ess rime wise. The service guy was polite and the only reason I gave him 3 stars was due to the fact that my time was wasted and I had ascertained how long the job would be when I made the appointment. I went out for coffee etc and got the usual text with all the “dealer recommended service”. This is a farce btw and you are capitalising on unsuspecting folks, wasting money, wasting environmental items, and causing some folks financial hardship. I refused all these items, as they are not part of the Toyota maintenance program. Also the rodent prevention screen. At something like 265 dollars for around 20 minutes work and a 26 dollar part, is ridiculous. Especially when there is a disclaimer about its success. Miraculously my car was ready about an hour and a half after I had checked it in. Just as the service writer in the phone told me. So I can see now, that the reason for my longer than usual time estimate from the service guy was to allow for all these extra items. That’s not fair. My time is valuable, Judy like anyone else. Be honest and up front. I’ve bought two vehicles from you. 2019 tundra, and 2020 RAV 4. Two completely different buying experiences. And since then, you’ve stared all these dealer recommended add ons. The first time I encountered this, it would have added 1200 to my bill. This time, 900. Things have changed at Vancouver Toyota, and now I do the majority of my own maintenance. Another example; cabin air filter change. 10 niutes work at best. But the bill is a lot higher. Having worked in the aviation industry service area for 6 years, I’m familiar with the pressures to turn a profit, and the overhead costs running a facility. Just be honest and up front. That said, I do see now that your optional items are”dealer recommended” rather than just being told they need to be done. The first time I encountered this upsell from Vancouver Toyota, I was told the oil in my RAV 4 hybrid transfer case needed changing. I replied that a hybrid doesn’t have a transfer case. I wonder how many owners realise this? Again, be honest and up front. I don’t trust you folks anymore. That’s not a good thing. But twice, you have not given me the straight story. I keep my vehicles up. I don’t mind spending money if something has to be done. I appreciate being advised if something needs attention. Thank you John Gibson More

by jetdoc2 Verified Customer Verified Customer

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David is amazing He is one of the star performers at the service department Once again he is amazing the service department Once again he is amazing More

by redjacob123 Verified Customer Verified Customer

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David is amazing 5 stars all around He’s one of the star performers and I enjoy his company star performers and I enjoy his company More

by redjacob123 Verified Customer Verified Customer

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The service I receive at your dealership is fine. Here’s the deal: when I call I’d like to speak to a real person, not the automated service pretending to be human. It infuriates me to no end.. if you Here’s the deal: when I call I’d like to speak to a real person, not the automated service pretending to be human. It infuriates me to no end.. if you have a live person answering the phone, I feel it’s much more personal and friendly. My two cents worth. More

by lisag1 Verified Customer Verified Customer

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One is the prices seem really high. Evidence of a water pump leak was not an issue. It was from a past issue where the water pump was replaced. Evidence of a water pump leak was not an issue. It was from a past issue where the water pump was replaced. More

by BRAD.D.DEAN Verified Customer Verified Customer

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Very fun and bright. The staff here is amazing especially David Sharshakov, he is one of the good ones! The staff here is amazing especially David Sharshakov, he is one of the good ones! More

by redjacob123 Verified Customer Verified Customer

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Nice job done. All personal are very friendly and helpful. I definitely will come back for all my future services. All personal are very friendly and helpful. I definitely will come back for all my future services. More

by liouwenshou Verified Customer Verified Customer

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PLEASE take away your answering service system . Finally had to call Sales in order to get connected to the service dept. person who was handling my car service. Finally had to call Sales in order to get connected to the service dept. person who was handling my car service. More

by sunnyaz429 Verified Customer Verified Customer

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