"Amazing customer service"
We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and worked a three way car trade to get this vehicle to St. Charles. I am so pleased with the car and the service we received. Taylor sat with me for some time and went over all the wonderful things the car can do. We have gotten cars from them for years and always have an amazing experience. Customer service is top notch! Thank You!
"Trusted Approach to Buying a Car!"
This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership.
The purchase and vehicle delivery experience was fantastic. The vehicle was delivered as promised and all questions addressed. I would highly recommend this dealer to others.
"Buying A Car"
It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the whole experience the way a car should be purchased.
No Hassle !
"Purchase of car"
Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be different than other dealers but found this dealership to be like everyone else in that regard. Had a rough experience with one sales person (don't recall his name) who was attempting to help me when Scott wasn't there. He clearly didn't want to help and didn't appreciate how he spoke to me. I think he acted that way because he knew he wasn't getting the sale. I bet that if he was my sales person and getting the sale he would have been friendlier. All this said while this isn't the BEST car buying experience I've ever had I AM happy overall with the car, the price, the dealer and my sales person.
Other Employees Tagged:
"Great Agency to Work With.........."
Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency.
Other Employees Tagged:
"Carol made the buying process very special. She is..."
Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership.
"Mercedes-Benz of St Charles has been my choice for the..."
Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff.
Terrence J. Bachner
"Excellent Service, I gave St. Charles Mercedes all 5 star..."
Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with.
"Carol and Graham crossed every T and dotted every I. Best..."
Carol and Graham crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car as described, Graham told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience. Terry Laramore