
Graham Swidenbank
Sales Manager
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174

13 Reviews
Write a ReviewDealership Experience
15 yrs, 10 mos
Languages Spoken
German
13 Reviews of Graham Swidenbank
August 14, 2018
Service and Purchase Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!! More
Other Employees Tagged: Andrew Sofiakis, Gene Woods, Craig Falkenthal, Mark Matuszewski , Steve Heinking
January 23, 2018
Amazing customer service We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and We had a vehicle in mind with certain colors and features. Craig and Graham did an amazing job locating exactly what I wanted from another state and worked a three way car trade to get this vehicle to St. Charles. I am so pleased with the car and the service we received. Taylor sat with me for some time and went over all the wonderful things the car can do. We have gotten cars from them for years and always have an amazing experience. Customer service is top notch! Thank You! More
Other Employees Tagged: Gene Woods, Craig Falkenthal , Taylor Rogers
December 21, 2017
Trusted Approach to Buying a Car! This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. This dealership's approach to working with clients is top notch. You get the feeling they are buying the car with you not trying to sell it to you. Craig sets the tone, which automatically extends to being part of the Resnick Automotive Family. The personal attention and thoughtful consideration to every detail allows you to feel relaxed and excited about selecting a car and the purchase transaction. The whole team works closely together and the process is quite seamless and turnkey. Thank you for the opportunity to work with the Mercedes-Benz of St. Charles dealership. More
Other Employees Tagged: Carol Bucaro, Gene Woods, Craig Falkenthal
January 04, 2015
Positive Experience The purchase and vehicle delivery experience was fantastic. The vehicle was delivered as promised and all questions addressed. I would highly recomm The purchase and vehicle delivery experience was fantastic. The vehicle was delivered as promised and all questions addressed. I would highly recommend this dealer to others. More
Other Employees Tagged: Gene Woods , Tim Calleja
December 18, 2014
Buying A Car It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the who It was a pleasant . Professional all the way. Everyone took time to go over important features of the car and service as well. They made the whole experience the way a car should be purchased. No Hassle ! More
Other Employees Tagged: Andrew Sofiakis, Gene Woods
December 11, 2014
Purchase of car Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be Overall very happy with Scott and will recommend him. I do feel that I had to fight for the best price on the car and trade..was hoping that would be different than other dealers but found this dealership to be like everyone else in that regard. Had a rough experience with one sales person (don't recall his name) who was attempting to help me when Scott wasn't there. He clearly didn't want to help and didn't appreciate how he spoke to me. I think he acted that way because he knew he wasn't getting the sale. I bet that if he was my sales person and getting the sale he would have been friendlier. All this said while this isn't the BEST car buying experience I've ever had I AM happy overall with the car, the price, the dealer and my sales person. More
Other Employees Tagged: Joel May , Scott Anderson
November 28, 2014
Great Agency to Work With....... Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable Have purchased a car here before. This time the entire experience was easy and seamless. The young man they sent to deliver the car was knowledgeable and accomplished the transfer in record time.All in all it was a pleasure to deal with this agency. More
Other Employees Tagged: Taylor Rogers
February 20, 2014
Carol made the buying process very special. She is personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and sell personable, professional, and an excellent salesperson. I am in sales and always appreciate seeing a salesperson with a solid sales process and selling skills. Carol is top notch. The delivery process was smooth and Craig gave the dealership a feeling of being part of a family. I also purchased a few items from Jimmy in Parts. He is a car guy like me and those are the people you enjoy dealing with when buying accessories. I will buy again from this dealership. More
Other Employees Tagged: Carol Bucaro, Craig Falkenthal
January 02, 2014
Mercedes-Benz of St Charles has been my choice for the last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Char last fifteen years in purchasing new vehicles for my family. I have found their service to be exemplary. The employees of Mercedes-Benz of St Charles are professional, courteous and competent. I will continue to purchase and service my vehicles at Mercedes-Benz of St Charles due to the personal relationships I have developed with Craig Falkenthal and his staff. Sincerely, Terrence J. Bachner More
Other Employees Tagged: Craig Falkenthal, Mark Matuszewski, Dean Pontrelli , Steve Heinking
November 28, 2013
Excellent Service, I gave St. Charles Mercedes all 5 star ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest ratings because they are simply the best dealership around. I have bought many cars from many different dealers, they are without a doubt the easiest to work with. More
Other Employees Tagged: Zach Smith, Gene Woods, Craig Falkenthal, Mark Matuszewski, Dean Pontrelli