Graham Watson | Page 33

OUTSTANDING SERVICE My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner My son brought in his car in desperate need of service. Erik the assistant service manager had all the issues checked and evaluated in a timely manner, and was very thoughtful by providing a new loaner vehicle free of charge for my son to drive while his vehicle was being serviced. When the vehicle was repaired Erik gave us a great deal on the parts and service with one of the 4 tires free. Thank you Erik and Michael for providing outstanding service, and taking care of my son's car. You are the shop that really cares, and goes the extra mile........ More

by coolstuff91 Verified Customer Verified Customer

Report | Print

My purchase experience So I have been looking around to purchase a new vehicle after 13 years of owning my 2005 Tahoe was reaching 300 med. I was at the car show looking at So I have been looking around to purchase a new vehicle after 13 years of owning my 2005 Tahoe was reaching 300 med. I was at the car show looking at a few different models and The Hyundia sales people where very helpful there. I started looking on line at prices and decide to visit Family Hyundai in Tinley park I met Jaclyn Bobbit she was very helpful and curtious she was not a push overwelli g sales person we test dro e th Santa Fe Ultimate. I very surpused by all the room and quality also all the options included. I went home was really looking at pricing and warranties. Jaclyn was in contact with me and was willing to answer any questions I had. Came back again to the Dealership we narrowed it down to what I wanted and for my budget. The funny thing I ended up getting a different color I went in for. Also Mr Waltson was very helpful as well as a few others that I got to meet in my experience at Family Hyundai. I can't say more then enough about the dealership in super friendly not over bearing and made me feel very comfortable in my purchase I couldn't be Happier. I highly recommend them and please go she Jaclyn she's a great sales lady with the customer first . Thank you Karen More

by ROCKENOUTKAREN Verified Customer Verified Customer

Report | Print

The name matches their service Every time I go in for service I feel like I'm apart of the family. The way they greet you coming in all the way until you leave with your issue resol Every time I go in for service I feel like I'm apart of the family. The way they greet you coming in all the way until you leave with your issue resolved they are constantly checking in with you to make sure you're comfortable or to see if you need anything. Colin Simmons, Best Service Rep. Uncle AL always takes care of me and my family and Graham is awesome. I'll never go anywhere else to buy or have my cars serviced. Great Great Great Officer Kevin A. Boens Owner of a 2015 Genesis and 2016 Equus More

by KEVIN.MESSENGER Verified Customer Verified Customer

Report | Print

Horrible customer service once the papers are signed I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/ I purchased a vehicle here on a Saturday, with the promise they would call Monday to paint a scratch on the car. Drove 2.5 hours home on less than 1/4 tank of gas to find out that the fuel door was broken. Called on Monday and they had an "oh well" attitude. It took several calls and a month to get a call back from the salesman for an appointment for the scratch, who tried to play it off like I didn't call him back when he never once called me. He told me I could bring the car in Tuesday for paint. I called 5 times that day and finally got a manager late afternoon, only to find out they don't have paint staff except on mondays and didn't know why my car was there. Absolutely horrible customer service and cannot seem to pick up the phone to return a call until the customer is angry. More

by LEPREKAN76 Verified Customer Verified Customer

Report | Print

Best car buying experience ever Larry and the Family team made this experience the easiest ever. No hard pressure sales spiels, and only friendly and caring assistance from everyone Larry and the Family team made this experience the easiest ever. No hard pressure sales spiels, and only friendly and caring assistance from everyone at the dealership. More

by CBROUILLETTE493 Verified Customer Verified Customer

Report | Print

Car Service I have always been completely satisfied with the service Family Hyundai provides. From the initial visit almost a year ago with the sales team thru th I have always been completely satisfied with the service Family Hyundai provides. From the initial visit almost a year ago with the sales team thru the regular servicing visits, I’m not sure there is a better dealership with which to work. More

by DIANA020711 Verified Customer Verified Customer

Report | Print

Friendly and pressure free We have purchased cars here before and always had a great experience so we came back again. We also liked the free lesson on how to work everything in We have purchased cars here before and always had a great experience so we came back again. We also liked the free lesson on how to work everything in our new car. More

by cstevens1130 Verified Customer Verified Customer

Report | Print

I recommend Family Hyundai From Sales to Service, everybody at Family Hyundai was great. They got me the car I wanted and at a reasonable price. Thank you Family Hyundai! From Sales to Service, everybody at Family Hyundai was great. They got me the car I wanted and at a reasonable price. Thank you Family Hyundai! More

by peter.walsh Verified Customer Verified Customer

Report | Print

Pleased with your service Called about a used car add. Was sold over the phone that it was what I was looking. Was greeted with a smile. Car was exactly what they said. Bought Called about a used car add. Was sold over the phone that it was what I was looking. Was greeted with a smile. Car was exactly what they said. Bought car with ease. Window malfunctioned was fixed immediately. More

by TGRLLY12345 Verified Customer Verified Customer

Report | Print

Good Service I like this dealership because of the employees that work there! Also,the delicious treats for customers😊 I have no complaints about services or de I like this dealership because of the employees that work there! Also,the delicious treats for customers😊 I have no complaints about services or dealership! Thank You More

by martha24wilson Verified Customer Verified Customer

Report | Print