Greg Hess | Page 3

1 Star – Disappointing experience after reaching an agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a agreed price and attempting to complete the purchase I am writing this review to share my experience with Mark Christopher Auto Center regarding a 2015 GMC Canyon SLT 4WD Crew Cab: I live about two hours away and made it clear from my first communication that I needed the true out-the-door (OTD) price before making the drive. The dealership provided a breakdown showing the vehicle price, DMV fees, documentation fee, taxes, and no additional add-ons. The original OTD price provided was approximately $27,026. After discussions, I made an offer of $25,000 OTD, explaining that while the truck had low miles, it was still a 10+ year old vehicle. I later increased my offer to $25,500 OTD. Mario Sanchez contacted me and stated he spoke with management. His exact words were: "And You Win" Based on that communication, I believed my offer had been approved and we were moving forward. I was ready to purchase and was not asking for anything else. I immediately left work early and went to my credit union. I provided proof of pre-approval and explained that I wanted to use my own financing. The only thing needed was a proper purchase order so my credit union could issue the check. Greg Hess agreed to provide the purchase order. The PDF sent to my credit union and me contained blank pages with a vertical black line on the side. My banker reviewed it and confirmed the document was unusable. I immediately notified the dealership and requested a proper signed purchase order. The next morning, after being asked if my credit union received the paperwork, I explained we only received blank pages. I was told it would be resent. Shortly afterward, I received this message: "I just checked looks like that truck sold last night." I was then offered a different vehicle. The disappointing part is that I had: Received confirmation that management approved my $25,500 OTD offer Left work early Gone to my bank Provided financing approval Worked with both my credit union and the dealership to receive the proper paperwork After being told the Canyon had sold, I checked the listing and it was still showing available. I also had another person submit an availability request and they received 2 responses indicating the vehicle was available. I was told the dealership system would update when third-party sites refreshed. I understand vehicles sell and that a purchase is not final until paperwork is signed. My issue is the communication and process. I was actively trying to complete the purchase, but the paperwork needed from the dealership was not properly sent and there communication stopped until the morning, and shortly afterward I was told the vehicle was sold. This review is based on my experience and the written communication I received from the dealership. More

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The transaction was a pleasure and couldn’t have been any smoother, I would highly recommend purchasing from MC Auto. smoother, I would highly recommend purchasing from MC Auto. More

by REDDINC17 Verified Customer Verified Customer

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I brought it in for a recall they assured me it would take one day to fix it. I picked up my car because they said it needs parts and that they would take three weeks to get there. It is now been three w take one day to fix it. I picked up my car because they said it needs parts and that they would take three weeks to get there. It is now been three weeks and I have not gotten a phone call nor email about my car. More

by melgar1248 Verified Customer Verified Customer

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Everyone was very helpful and answered all our questions. We felt treated like family. The dealership was clean, organized and energetic. We felt comfortable and informed throughout our car buying experience We felt treated like family. The dealership was clean, organized and energetic. We felt comfortable and informed throughout our car buying experience. Mario went above and beyond to take the time and explain all the features of our new car and help us setup our OnStar. More

by Angelarcarlos01 Verified Customer Verified Customer

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I was thrilled to find the Chevy Tahoe LS I wanted at Mark Christopher. Jose made the test drive easy and Gregg hustled to speed up a required update after we explained we were in a hurry — I had a sick Mark Christopher. Jose made the test drive easy and Gregg hustled to speed up a required update after we explained we were in a hurry — I had a sick child waiting at home. Larry handled finance efficiently, and everything was completed (including detailing and a full tank) in under a few hours. I really appreciated the fast, considerate service from Jose and Gregg. Highly recommend. More

by melisktramel Verified Customer Verified Customer

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We had an amazing experience with this dealership. Lloyd was super helpful getting us started on finding the perfect vehicle. Greg was very professional and worked with us to accommodate our crazy Lloyd was super helpful getting us started on finding the perfect vehicle. Greg was very professional and worked with us to accommodate our crazy schedules. Always with a smile on his face and ready to answer any questions we had. Alex was so knowledgeable about our vehicle and was able to answer all of our questions before, during and after the purchase. More

by Cbb324 Verified Customer Verified Customer

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Very good customer service , I would like to know a little bit more details about the process little bit more details about the process More

by joseluisderugama Verified Customer Verified Customer

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JC and Larry did a tremendous job, helping to make sure that the car and the budget fit within my needs. JC also went above and beyond to make sure my vehicle was well equipped with all the extras that cam that the car and the budget fit within my needs. JC also went above and beyond to make sure my vehicle was well equipped with all the extras that came with the car. Lastly, Sam and Gregg made sure I was paired up with the right people to make sure my purchase was flawless More

by STRONGARM395 Verified Customer Verified Customer

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From start to finish this whole deal was amazing. Sam Greg and Mario went above and beyond to try and cater to all my requests and needs with my vehicle purchase. The team's professional, thorough an Sam Greg and Mario went above and beyond to try and cater to all my requests and needs with my vehicle purchase. The team's professional, thorough and fair. I'm very thrilled with all of the service I was provided and look forward to sharing my experience with my family and friends thank you to the whole team. More

by WANDERINGSPIRITSBARCO Verified Customer Verified Customer

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Working with Greg and Mario made buying a car easy and enjoyable. I will absolutely refer my family and friends over to Mark Christopher Auto to work with Greg and Mario enjoyable. I will absolutely refer my family and friends over to Mark Christopher Auto to work with Greg and Mario More

by Marcuskinan Verified Customer Verified Customer

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