Greg Hutchins | Page 26

Excelente servicio al cliente, Greg is very kind and My experience with him and the rest of the crew was amazing. experience with him and the rest of the crew was amazing. More

by angela_espitia Verified Customer Verified Customer

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This is the worst dealership that I have ever been to when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never author when it comes to service and fixing your vehicle and getting it back to you my vehicle was fixed without authorization of my repairs I'd never authorized to my vehicle and it's still not working until this day properly More

by williewillis11 Verified Customer Verified Customer

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Purchased new Grand Wagoneer Series III on June 3rd. Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on Immediately noticed vibration at highway speeds but was hopeful it would subside during break in. Vibration did not go away Had tires balanced on June 20th at the dealership which made it worse. Balanced again on June 21st which put it back to the original vibration. Replaced tires to different brand on June 30th which did not fix the vibration. Dropped the vehicle off on July 5th and it was returned 22 days later, on July 27th. While there, both rear axles were replaced as well as the drive shaft. After throwing all those darts, wheels and tires from another Grand Wagoneer which, according to Craig, made it drive "smooth as glass". Unfortunately, it still has a vibration but we won't be taking it back to CFCJDR. The other incredibly frustrating part of the equation is the communications. The only time we received any info was when we called or emailed. It culminated when, on July 14th, Greg said he would let me know the ETA of the drive shaft, but we received nothing. On July 25th I inquired on an update. Craig replied that day that the drive shaft had just been put in and it drove great, but he wanted Paul to drive it "in the morning". After no word the following morning, I emailed Craig, Greg and Paul at 11:23am on the 27th asking how it drove for Paul but received no reply. I then drove to the dealership that evening. It was then that Craig informed me that the drive shaft didn't fix the problem and that it was the wheels the whole time. Craig said he didn't want to tell me about it being the wheels to save the embarrassment of changing all the other parts unnecessarily. Again, it still has a vibration, but we won't be taking it back to CFCJDR. I fully understand the difficulties in today's world with staffing and parts availability. I also understand that sometimes a diagnosis is a process of elimination. However, I would have thought wheels would have been checked before replacing two axels and a drive shaft. Regardless, ignoring a customer and lying to them to save embarrassment is inexcusable for me. More

by markb5 Verified Customer Verified Customer

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Went in to get a 4wheel alignment for my truck was told buy my advisor that it would take 2hours or less I was waiting for 5hours with no explanation of why it’s taking so long. I watched everyone before m buy my advisor that it would take 2hours or less I was waiting for 5hours with no explanation of why it’s taking so long. I watched everyone before me & after me come & go but I was still there until the close of business I left the employees. To make matters worse my advisor took $20 bucks off a $200 bill. I was in rage when I left & they act as if this is normal business. Do yourself’s a favor & save your time & money they customer service is horrible & they do not respect anyones time. More

by Reese Verified Customer Verified Customer

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Amazing experience with Marcus ! ! Everything on the process was on time and really professional work !! Keep with the excellent customer service!! ! Everything on the process was on time and really professional work !! Keep with the excellent customer service!! More

by HXBECDACH Verified Customer Verified Customer

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Very nice facility with a huge waiting room. Plenty of inventory to choose from there. Service team was helpful to get my truck processed. Plenty of inventory to choose from there. Service team was helpful to get my truck processed. More

by jlkelley Verified Customer Verified Customer

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The company made me pay for a part and now they can’t find it. This is ridiculous. find it. This is ridiculous. More

by tifftlc1 Verified Customer Verified Customer

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The service was good. You guys know what you're doing and also how to treat a customer. You guys know what you're doing and also how to treat a customer. More

by Evans.martin Verified Customer Verified Customer

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The new advisor in training was very helpful. He made the process work very smoothly from the moment I got to the dealership to the minute I left making sure I was well taken care of. He made the process work very smoothly from the moment I got to the dealership to the minute I left making sure I was well taken care of. More

by jmezamartinez15 Verified Customer Verified Customer

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Great Job by Greg and his team. Got me straightened out without affecting our vacation. Got me straightened out without affecting our vacation. More

by tinablankenship Verified Customer Verified Customer

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