Greg Hutchins | Page 27

Amazing experience like always! ! Great work keep doing the same excellent work!! Thank you guys !! ! Great work keep doing the same excellent work!! Thank you guys !! More

by HXBECDACH Verified Customer Verified Customer

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I brought my car to be fixed and since I have an insurance they told me that they would call me back as soon as the insurance people came and inspected the car so that they can give an approval. Onc insurance they told me that they would call me back as soon as the insurance people came and inspected the car so that they can give an approval. Once approved they would call me to let me know. Yet I have never received a call and I was the one always contacting you. Every time I would call (because no one would call me back) to check the status, my service representative was never in. In which I would end up leaving messages. At one point I talked to Greg which I believe is the manager because I asked to speak to the manager, but in the most recent call, he denied me talking to him previously. Since I am a person that dislikes conflict, I decided to not contradict him since he had an attitude while talking to me. He wouldn’t believe me. I tried to explain to him the issue in which I called the location in which they would always tell me that they would supposedly “call me back” in which they never did. I have been in this situation for more than four weeks at this point. Greg told me that the insurance approved to pay. I questioned him on why Chrysler never contacted me about it. So I then requested to Greg the approval number in which he mentioned a company called Fidelity (which is not my insurance company’s name). Then I proceeded to call my insurance company which is Car Shield. They then informed me that they don’t have any claim ever done and that number that Greg gave to me doesn’t belong to them. The second to last thing I received was a very cold text from Greg telling me that he was trying to contact me and the calls never went through. Finally, another cold text was sent to me by Greg informing me that he was going to close the repair order. I am very disappointed with the customer service. More

by dr.colon Verified Customer Verified Customer

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Is good but the wetting room the chairs is very Deery and you don’t have water ethers. you don’t have water ethers. More

by mabreu924 Verified Customer Verified Customer

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You bring your vehicle in for a full electrical problem with the windows and doors they which they turn to done nothing about and they’re more concerned with your oil change your tires or whatever I will n with the windows and doors they which they turn to done nothing about and they’re more concerned with your oil change your tires or whatever I will never come to this place again More

by myangel007 Verified Customer Verified Customer

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Very quick service and very nice staff who were friendly and full of positive energy. and full of positive energy. More

by iakop14 Verified Customer Verified Customer

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I would recommend to anyone, the representative was very professional and helpful and the service was fast. professional and helpful and the service was fast. More

by KEVING872 Verified Customer Verified Customer

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Gregory and Bob did a great job taking care of us. They were friendly and efficient. They were friendly and efficient. More

by jriley839 Verified Customer Verified Customer

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When service is done on my car, follow up is an issue. They say they will call you timely, but we have to initiate the follow up each time. Our service advisor Shawn is a nice guy but outside of that we h They say they will call you timely, but we have to initiate the follow up each time. Our service advisor Shawn is a nice guy but outside of that we hate coming to this location. I also feel that they push work to be done on the car that may not necessarily be needed. Though the facility is a nice facility, it’s a miserable experience. More

by lutzer40 Verified Customer Verified Customer

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These guys are the best! They’re thorough, attentive and customer oriented. Very pleasant experience. They’re thorough, attentive and customer oriented. Very pleasant experience. More

by Bswift Verified Customer Verified Customer

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Very busy Service department. My issues were solved with a team effort my situation was a little complex but I was in good hands so I wasn't worried. Staff is very friendly. Conve My issues were solved with a team effort my situation was a little complex but I was in good hands so I wasn't worried. Staff is very friendly. Convenient location.Mechanic was super friendly. I always got a text or call back from Service department about the status of my vehicle. More

by gtbanner1 Verified Customer Verified Customer

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