Greg Russell | Page 15

The place was neat and clean. My Salesman, Joe, was knowledge, patient, happy and pleasant. My Salesman, Joe, was knowledge, patient, happy and pleasant. More

by ZLADY88 Verified Customer Verified Customer

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Lack of communication. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. I emailed and texted to replace the state inspection sticker that did not get completed. I called the day before to make sure the car would be ready. After waiting on hold I was told that everything was done and I could pick up the next day. When I arrived the service writer had no idea who I was, where the work order was and where the car was located. I found the windshield was replaced under warranty. That was good because it had been leaking for 2 years. Whoever replaced the windshield put the same expired inspection sticker on the glass. My problem is not just with the dealer but with Ford Motors. Soon after delivery the Sync display went out. No maps or backup camera for over a year. I damaged the rear bumper as a result. I went to Tasca Ford in Seekonk, MA. They told me the displays were on backorder. They never called me back. Good thing because their mechanics are parts changers not technicians. The display just needed a software upgrade. I was delighted to see the leaking windshield was on recall. First Ford in Fall River, MA said I must of had the windshield replaced and that was why it was leaking. They never called me back. So I reached out to Flood Ford in East Greenwich, RI. Peter Renolds the service writer told me they only work on cars they sold. At this point I came the the realization that I purchased the wrong brand and from a dealer that was an hour away. I had no choice but to go back to the purchase dealer. I did it on line and asked of the oil change and both recalls could be done in the same day. No one retuned my request. Thinking the worse I rented another car just incase. Sure enough it could not be done. Three weeks later I returned for my car ready or not. What was the worse that could happen? The windshield had been leaking for over two years. I’ve gotten use to the smell of mold and scraping frost on the inside. Good news was everything got done. I had to stay longer for the inspection sticker but it was worth it. Bad news is I’ll consider a better car manufacturer on my next car. This will do for now. More

by SAM@BAYSIDENAVIGATION.COM Verified Customer Verified Customer

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The service center is fantastic. Anthony the sales person is great. You always keep you up-to-date and tell you what’s going on. Anthony the sales person is great. You always keep you up-to-date and tell you what’s going on. More

by DKUKSTIS123 Verified Customer Verified Customer

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Best dealership I have dealt with! Everyone was very nice. They went above and be on, to get me what I wanted!! Everyone was very nice. They went above and be on, to get me what I wanted!! More

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Best dealer experience I have had purchasing a car. Dealership is well organized, clean and inviting. I saw the truck on Thursday night and drove it home Saturday morning. Charles was a pleasure to wor Dealership is well organized, clean and inviting. I saw the truck on Thursday night and drove it home Saturday morning. Charles was a pleasure to work with and was knowledgeable, personable, and most importantly honest. Negotiations were fair and never combative. Working with Greg on the financials was equally as great. He explained their process and helped get all the paperwork done super fast. Truck was completely detailed from bumper to bumper and ready to drive away when I arrived for pickup. Charles gave me an overview of all the features I needed to know before heading off. I have already recommended Colonial Ford to two others and will be an ongoing customer with them going forward. More

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Glenn Smith is a very good communicator, he has kept me informed about every step taking place in the delivery of my truck and has answered questions I had within minutes on what happened to be his days of informed about every step taking place in the delivery of my truck and has answered questions I had within minutes on what happened to be his days off. I don't buy trucks that often as I tend to keep them awhile, but it is good to know that Colonial is still around and can be counted on !! More

by RLSTEVENS90 Verified Customer Verified Customer

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This visit was the result of my bumper being replaced at the body shop and the sensors on the back up camera had to be replaced. I was happy that it did not take a long time to be done. Always completely s the body shop and the sensors on the back up camera had to be replaced. I was happy that it did not take a long time to be done. Always completely satisfied with the dealership and Brianna the service advisor More

by gayducharme Verified Customer Verified Customer

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Charlie in sales was great to work with, as was the gentleman that helped us on the l financial end. We love our truck! gentleman that helped us on the l financial end. We love our truck! More

by nadams54 Verified Customer Verified Customer

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Colonial ford was great they had what I was looking for and did everything I asked of them in a timely manner. and did everything I asked of them in a timely manner. More

by scottjcabral Verified Customer Verified Customer

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My experience was great they were very professional and knowledgeable I am happy with the outcome of the purchase knowledgeable I am happy with the outcome of the purchase More

by BCT_TASCON1 Verified Customer Verified Customer

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