Mary Jo Preno
Mary Jo Preno at Toyota of Scranton

Mary Jo Preno

Vice President Guest Experience

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
11 Reviews

Born and raised in Scranton, Mary Jo is all about serving others. Mary Jo worked for many years at her family's restaurant (Preno's), before joining the team at Toyota of Scranton. Mary Jo's emphasis is on customer retention and providing the best guest experience in our area.

Dealership Experience

19 yrs, 5 mos

Industry Experience

24 yrs, 6 mos

Specialties & Trainings

I have a great appreciation for serving others. Focus on empathy, urgency and detail.

Customer Experience

4.8

11 Reviews

Write a Review

11 Reviews of Mary Jo Preno

May 16, 2026

Dealership Rating
Employee Rating

Awesome experience. We were never treated so well. I would never go anywhere else to buy a car or SUV. Everyone we worked with from the top down went out of their way t More

by KENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 26, 2026

Dealership Rating
Employee Rating

David has gone out of his way with this deal helping me with trading in 2 vehicles in exchange for my new Tacoma, and due to the enhanced technology he is always there to prompt me as situations arise. More

by cjsullivan12
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Baum

Mar 26, 2026

Toyota of Scranton responded

cjsullivan12, Thank you so much for sharing this—it truly means a lot. We’re thrilled to hear that David was able to guide you through trading in two vehicles and continues to support you with your new Tacoma. That kind of ongoing care is exactly what we strive for. And on a personal note, thank you for your incredibly kind words. It’s been a pleasure working with you, and I’m so grateful for your trust and loyalty—seven vehicles is something we never take for granted. We appreciate you being part of the Toyota of Scranton family and look forward to being here for you whenever you need us. Enjoy your new Tacoma! Warm regards, Mary Jo

March 25, 2026

Dealership Rating
Employee Rating

Service- Jason always makes you feel like family and goes above and beyond expectations letting you know where you are at with services. The overall dealership- I have been a customer for over 20 years and More

by MSAMPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Toyota of Scranton responded

MSAMPLE, Thank you so much for your kind words and for your loyalty over the past 20 years—it truly means the world to us. We’re so glad to hear that Jason continues to take great care of you and keeps you well informed throughout your visits. I’ll be sure to share your feedback with him and the entire team. We’re grateful to have you as part of the Toyota of Scranton family and look forward to taking care of you for many years to come! Warm regards, MJ Preno Vice President of Guest Experience

March 24, 2026

Dealership Rating
Employee Rating

I have always had a great experience with Toyota of Scranton. The salespeople, the maintenance crew, the administration and the financial department are all first class. More

by WCARTER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, Josiah Gatewood , Andrew Weinberger

Mar 25, 2026

Toyota of Scranton responded

WCARTER22, Thank you so much for your kind words and for taking the time to share your experience with us. It truly means a lot to hear that every part of your visit—from sales to service to finance—has consistently met your expectations. We’re proud of our entire team and their commitment to providing a first-class experience, and it’s wonderful to know that it shows. We appreciate your continued trust in Toyota of Scranton and look forward to seeing you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience

February 05, 2026

Dealership Rating
Employee Rating

Excellent dealership! Great employee's, prices and service. The location is convenient and the showroom is very clean and welcoming More

by MG166
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 05, 2026

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience

October 02, 2025

Dealership Rating
Employee Rating

Toyota Scranton is the best place to get your car serviced. Love the staff and everyone else that works there. More

by RENEELV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Ian Dougherty

Oct 03, 2025

Toyota of Scranton responded

RENEELV, Thank you for sharing such a kind review! We’re thrilled to hear that you consider Toyota of Scranton the best place for service and that our staff continues to make you feel welcome and taken care of. We truly appreciate your loyalty and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

October 01, 2025

Dealership Rating
Employee Rating

Very impressed with the customer service the atmosphere even the amenities that you had nothing short of the best experience My wife ❤️ and I ever had. It was also nice to be recognized as a veteran.. More

by RILEYNBEAU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Baum, Justin Strouse

Oct 01, 2025

Toyota of Scranton responded

RILEYNBEAU, Thank you so much for sharing such wonderful feedback! We’re honored to know you and your wife had the best experience with us and that you felt welcomed by our team and amenities. Most importantly, we sincerely thank you for your service—it means a great deal to us to recognize and serve our veterans. We truly appreciate your trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 17, 2025

Dealership Rating
Employee Rating

Giving Toyota of Scranton one star, because it is the lowest, is six stars too many! That should tell you all. More

by FITER2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jammie Marcen, james Brown

Sep 19, 2025

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

August 03, 2025

Dealership Rating
Employee Rating

The dealership is excellent. They answered my questions in a timely fashion whether at the dealership or phone More

by DONNAJ0
Recommend Dealer
Yes
Aug 03, 2025

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

August 06, 2014

Dealership Rating

You won't find any better I have been coming to this dealership for years. I recently purchased my 4th vehicle (all Toyota, Of course) and I must say it was the easiest proces More

by teresa.ann616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Fisher, Omir Omergic, Mike Morrissey

1

Dealership Inventory (217 Vehicles)

used 2025 Ford Bronco car, priced at $53,529
2025 Ford Bronco
used
Gray exterior
10-Speed Automatic
4WD
new 2026 Toyota Prius car, priced at $37,938
2026 Toyota Prius
new
N/A exterior
Continuously Variable (ECVT)
AWD
used 2017 Toyota Tacoma car, priced at $28,799
2017 Toyota Tacoma
used
White exterior
6-Speed Automatic
4WD
used 2020 Toyota RAV4 car, priced at $24,616
2020 Toyota RAV4
used
Silver exterior
8-Speed Automatic
FWD
used 2021 Toyota Corolla car, priced at $15,329
2021 Toyota Corolla
used
Silver exterior
CVT
FWD
used 2025 Toyota Tundra car, priced at $47,199
2025 Toyota Tundra
used
White exterior
10-Speed Automatic
4WD