Mary Jo Preno

Toyota of Scranton responded

Armyguy60d, Thank you so much for your incredible review and for your many years of loyalty to Toyota of Scranton. We are truly honored to have earned your trust over the years. Congratulations on your new 2026 Toyota Tundra Limited! We're delighted to hear that Noah, Rich, Marco, and Jim each played a meaningful role in making your purchase such a positive experience. Your recognition of their dedication, professionalism, and commitment to finding the right solution means a great deal, and we'll be sure to share your kind words with each of them. Most importantly, thank you for your service to our country as a retired U.S. Government Military member and First Responder. Your support and confidence in our team are privileges we never take for granted. We sincerely appreciate you being part of the Toyota of Scranton family and look forward to serving you for many years to come. Enjoy every mile in your new Tundra! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JDELORENZO50, Thank you for your wonderful 5-star review! We're delighted to hear that you consistently receive great service and that our team always takes the time to make sure your needs are met. Providing exceptional care and creating a positive experience for every guest is what we strive for each day. We truly appreciate your trust in Toyota of Scranton and look forward to serving you again on your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

Imv1029, Thank you for your continued trust in Toyota of Scranton! We're delighted to hear that each visit has been a positive one. It's wonderful to know you enjoy our waiting area, appreciate the complimentary refreshments, and that your service advisor helps you keep your vehicle running its best while staying mindful of both your warranty and your budget. We truly appreciate your kind words and look forward to providing you with the same great experience for many years to come. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

DAVID.KOHUT, Thank you so much for your incredible loyalty and for trusting Toyota of Scranton for the past 20 years! Knowing this is your fourth or fifth vehicle with us truly means the world to our team. It's relationships like yours that inspire us to provide an exceptional ownership experience every step of the way. We're thrilled to hear Joshua and Jim made your latest purchase a pleasure and that you're already loving your new truck! Congratulations, and thank you again for your continued confidence in our team and in Toyota. We look forward to being here for all your automotive needs for many years to come. Enjoy your new truck! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

Toyota of Scranton responded

PALMIRAMILLER, Thank you for sharing your experience! We're delighted to hear you enjoyed the excellent service, welcoming atmosphere, and friendly team. It's great to know that what started as a quick oil change turned into an enjoyable visit with lunch and a cold drink along the way. We appreciate your business and look forward to welcoming you back to Toyota of Scranton for your next visit! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

cjsullivan12, Thank you so much for sharing this—it truly means a lot. We’re thrilled to hear that David was able to guide you through trading in two vehicles and continues to support you with your new Tacoma. That kind of ongoing care is exactly what we strive for. And on a personal note, thank you for your incredibly kind words. It’s been a pleasure working with you, and I’m so grateful for your trust and loyalty—seven vehicles is something we never take for granted. We appreciate you being part of the Toyota of Scranton family and look forward to being here for you whenever you need us. Enjoy your new Tacoma! Warm regards, Mary Jo